Delta to change 1st/C+ upgrades for two based on highest medallion level
Oct 12, 2016, 7:19 am
#586
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
I have a general question that I've been curious about. With comp upgrades not being available on TATL flights, which I can understand for the seats up front, it leaves me curious how they fill the C+ seats? Is there enough demand for paid C+ seats on all of these TATL flights?
Oct 12, 2016, 8:13 am
#588
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
Oct 12, 2016, 8:19 am
#589
Join Date: Dec 2006
Location: not @ home...
Programs: DL 1.3MM GM , Marriott-Platinum Premier+Lifetime , Hilton-Blue, Nat'l-Emerald Club Executive Elite
Posts: 293
So I get the message from Delta...Diamonds (& the other levels) with a general member are more important than a Platinum, Gold or Silver flying solo.
Just like people flying a credit credit card vs. flying (just my rant!...I'm better now)
Just like people flying a credit credit card vs. flying (just my rant!...I'm better now)
Oct 12, 2016, 8:22 am
#590
Join Date: Sep 2012
Location: Williamsburg, VA
Programs: DL DM, Bonvoy LTT, HH Diam, UA Silver, USAF million miler ;)
Posts: 1,596
Had a trip with SO booked for Nov. Went to the web site to cycle the C+ request, which was on...
Both of us had been auto-upgraded to C+.
WARNING: CHECK YOUR SEATS! While I appreciate the C+ upgrade, I really didn't want to get switched from the 2 seat side on the MD to two seats on the 3 seat side.
So it looks like (for me) the "soft launch" did as you would expect- found my C+ request and cleared it. Glad I cought the seat swap, though.
Both of us had been auto-upgraded to C+.
WARNING: CHECK YOUR SEATS! While I appreciate the C+ upgrade, I really didn't want to get switched from the 2 seat side on the MD to two seats on the 3 seat side.
So it looks like (for me) the "soft launch" did as you would expect- found my C+ request and cleared it. Glad I cought the seat swap, though.
Last edited by orca15; Oct 12, 2016 at 8:35 am
Oct 12, 2016, 9:25 am
#591
Join Date: Mar 2006
Programs: Delta DM, HH Diamond
Posts: 300
Had a trip with SO booked for Nov. Went to the web site to cycle the C+ request, which was on...
Both of us had been auto-upgraded to C+.
WARNING: CHECK YOUR SEATS! While I appreciate the C+ upgrade, I really didn't want to get switched from the 2 seat side on the MD to two seats on the 3 seat side.
So it looks like (for me) the "soft launch" did as you would expect- found my C+ request and cleared it. Glad I cought the seat swap, though.
Both of us had been auto-upgraded to C+.
WARNING: CHECK YOUR SEATS! While I appreciate the C+ upgrade, I really didn't want to get switched from the 2 seat side on the MD to two seats on the 3 seat side.
So it looks like (for me) the "soft launch" did as you would expect- found my C+ request and cleared it. Glad I cought the seat swap, though.
Same here, moved from C- two row to C+ aisle and middle. Easy enough to change to the two side, but not sure what if any logic is applied. The entire C+ "cabin" was available except for one seat.
Oct 12, 2016, 9:32 am
#592
Join Date: Mar 2015
Location: Seattle
Programs: DL DM, Marriott Gold
Posts: 609
I'll toss my couple of cents in. If I were in charge of the world, I would have C+ upgrades prioritized by the higher of the two Medallion levels, and F upgrades based on the lower. Although, ideally, I'd roll back this C+ as an "upgrade" concept and just let a Medallion choose the seats for them and a companion at the appropriate window. (Deja vu!)
Oct 12, 2016, 9:38 am
#593
Join Date: Sep 2015
Location: IND
Programs: DL DM, Marriott PE
Posts: 353
People certainly got used to the system fast. Up until May, a DM/PM could get up to 9 people into C+ at booking. Now it's one. Yes, for ~5 months it was no one. But that's not been the norm.
Leaving F out of the discussion, this seems perfectly reasonable and is in line with competitors.
Leaving F out of the discussion, this seems perfectly reasonable and is in line with competitors.
Oct 12, 2016, 10:12 am
#594
Join Date: Jul 2009
Location: IAH
Programs: Delta Platinum & 2MM, Marriott Lifetime TIT, Hertz Pres Club, IHG Gold, *A Gold
Posts: 1,253
Mrs. pauly_long and I have a trip SLC-JFK booked in November on the same PNR. She has no status, so no C+ for us at ticketing.
Based on the comment about "soft launch today," I unchecked "Complimentary Comfort Plus Upgrade", hit confirm, then re-checked it, hit confirm, and it let me book C+ seats for me and the Mrs.
Seems they have quietly launched the change in companion upgrade priority.
Based on the comment about "soft launch today," I unchecked "Complimentary Comfort Plus Upgrade", hit confirm, then re-checked it, hit confirm, and it let me book C+ seats for me and the Mrs.
Seems they have quietly launched the change in companion upgrade priority.
Oct 12, 2016, 10:16 am
#595
Join Date: Apr 2008
Location: ORD
Programs: UA Platinum
Posts: 396
People certainly got used to the system fast. Up until May, a DM/PM could get up to 9 people into C+ at booking. Now it's one. Yes, for ~5 months it was no one. But that's not been the norm.
Leaving F out of the discussion, this seems perfectly reasonable and is in line with competitors.
Leaving F out of the discussion, this seems perfectly reasonable and is in line with competitors.
Oct 12, 2016, 10:34 am
#596
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
On my award PNR I am not seeing options for C+, it is saying "not complimentary upgrade eligible". How are you guys getting this on your PNR?
Does the companion have to be medallion to get this option??? Doesn't seem right that they have to be per TC, just a SM member.
Called DL and agents claiming text about award and pay with miles tix ineligible. But seems those with companions as medallions will have that option by defacto medallion status can get the system to work. Hmm worth gifting SM then????
Does the companion have to be medallion to get this option??? Doesn't seem right that they have to be per TC, just a SM member.
Called DL and agents claiming text about award and pay with miles tix ineligible. But seems those with companions as medallions will have that option by defacto medallion status can get the system to work. Hmm worth gifting SM then????
Oct 12, 2016, 10:38 am
#597
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
People certainly got used to the system fast. Up until May, a DM/PM could get up to 9 people into C+ at booking. Now it's one. Yes, for ~5 months it was no one. But that's not been the norm.
Leaving F out of the discussion, this seems perfectly reasonable and is in line with competitors.
Leaving F out of the discussion, this seems perfectly reasonable and is in line with competitors.
Oct 12, 2016, 10:58 am
#598
Join Date: Jul 2011
Location: IND
Programs: DL DM
Posts: 56
People certainly got used to the system fast. Up until May, a DM/PM could get up to 9 people into C+ at booking. Now it's one. Yes, for ~5 months it was no one. But that's not been the norm.
Leaving F out of the discussion, this seems perfectly reasonable and is in line with competitors.
Leaving F out of the discussion, this seems perfectly reasonable and is in line with competitors.
I laughed at the people complaining that now they would never get a C+ seat because of the 1-3 trips a year one of us brought our spouse, child, BFF, whomever on. If you got them 5 months ago when I could bring me and the Brady Bunch up to C+ at time of booking - it will be available in the future for you.
Oct 12, 2016, 11:08 am
#599
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
PWM is upgrade eligable, IIRC.
Since FO is now upgradeable on award tickets that should be an option for them as well.
Oct 12, 2016, 11:27 am
#600
Join Date: Aug 2016
Posts: 76
Below is my imagination, and not representative of any official source.
Delta: What's taking so long with this companion upgrade system?
Delta IT: Umm, we can change the prioritization algorithm. But we have this filter on complimentary upgrades for <Gold, and to fix that will take another 2 months.
Delta: But our DM's and PM's are crying bloody murder over C+ right now!
Delta IT: Hmm, well, they can gift medallion status, right? What if you dropped the complimentary requirement down to Silver? Then we can resolve their C+ issues without fixing the filter.
Delta: Done. Ship it.
Delta: What's taking so long with this companion upgrade system?
Delta IT: Umm, we can change the prioritization algorithm. But we have this filter on complimentary upgrades for <Gold, and to fix that will take another 2 months.
Delta: But our DM's and PM's are crying bloody murder over C+ right now!
Delta IT: Hmm, well, they can gift medallion status, right? What if you dropped the complimentary requirement down to Silver? Then we can resolve their C+ issues without fixing the filter.
Delta: Done. Ship it.