Help with disappearing Skymiles
 

Hi all.
In a nutshell, 2 weeks after completing a trip, MQMs have not posted even after 2 calls to the platinum line. What next? Keep calling the DL platinum number or some other tactic?

Details:
Two weeks ago I completed a ORD-AMS-DEL RT in J on a 006 paid ticket bought on the DL website. 3 of the 4 segements were KL and one (DL-AMS) was on 9W (via a codeshare announced last fall). All flights were DL numbered code shares. The trip was 1 week long and mid-week miles for the ORD-AMS and AMS-DEL segments had posted along with bonus MQMs. Two days after the completion of the last leg of the trip, I noticed that all miles had disappeared (and associated MQDs). I call the platinum line and a rather clueless agent said she'd send a note to the skymiles department. I checked 2 days after that and still no miles. I called again and this time the agent said she saw the miles on her system and that "they were just posting and should be visible to you in a few hours / end of day latest". This was 4 business days ago (this past Monday). Nothing on my account yet?

What is the best next step for me?

Thanks in advance.....

Put the request in writing. Use the link on the web site - click on Comment/Complaint at the top right of the home page.

This - use the Missing SkyMiles option on the form.

This is good advice, but steel yourself for more frustration. Last year, an AF-flown transatlantic segment on an 006 ticket did not post for wife and me. (Separate PNR's). Wife got her missing miles through the online form. I got a reply that partner flights take 60 days to post. So I dutifullied waited two months, resubmitted the form with a scan of my AF boarding pass, and got the miles.

Actually, it slipped my mind to mention that I did use the "Missing SkyMiles" option on the form to supply the ticket number and did submit a request before calling. I even received a canned response a day or so later titled "Your SkyMiles mileage credit is on its way".