suvayanr

Hey all -

Trying to do the following

Have a ticket JFK-LAX-SYD-DPS, all VA coded, but JFK-LAX-SYD is DL operated.

Having two problems
1) Cannot get a C+ seat JFK-LAX. System will not process the upgrade, and calling in they're saying they can't do anything
2) Cannot apply GUC LAX-SYD.

Any ideas on solutions?

dzflyer

Your exact scenario is why I ended up buying two separate one ways xxx-lax-syd this fall on delta stock rather VA becasue I was afraid that this could happen. The two one ways on delta were cheaper than the round trip on VA with the most expensive option being the delta round trip. With the new C+ enhancements this isnt suprising. Delta doesnt even know how to handle C+ on their own stock.

MSPeconomist

IIRC the rules clearly say that to use a GUC the flight cannot be a codeshare, especially with a marketing carrier other than AF/KLM. So I don't think you'll have any success on that.

For the C+ domestic seat (and I assume you also want C+ on the longhaul), calling DL should work provided that the domestic segment is before May 16th. DL agents have been making exceptions to give C+ to companions on separate PNRs, so there seems to be some flexibility, although since VA is effectively your travel agent for these flights, DL might not be able to touch the ticket until the day of departure. Once the domestic C+ situation goes into "upgrade" mode on May 16th, I would assume that the rules will be very similar to those pertaining to free elite upgrade requests into domestic FC, which again presumably exclude flights booked as partner codeshares.