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Old Apr 8, 2016, 1:26 pm
  #1  
Company Representative - Delta Air Lines
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Join Date: Oct 2012
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A Message from American Express
We have identified a technical issue that has impacted miles updates to some Card Member balances. We are working to correct the situation. Thank you for bringing this to our attention.
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Old Apr 8, 2016, 1:50 pm
  #2  
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Originally Posted by SkyMilesTeam
We have identified a technical issue that has impacted miles updates to some Card Member balances. We are working to correct the situation. Thank you for bringing this to our attention.
Thanks!

This IS about the AMEX slow to post??? http://www.flyertalk.com/forum/delta...w-posting.html

Could you please confirm just what IT bug you are answering (there are so many right now it is hard to keep up)


EDIT: Got an update. Perhaps MODS can put this in the AMEX thread?
Last edited by Renes Points; Apr 8, 2016 at 4:28 pm Reason: fixed, unfixed, refixed, got confirmation ;-)
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Old Apr 8, 2016, 4:09 pm
  #3  
 
Join Date: Oct 2008
Posts: 338
My Staples special offer cashback is not posting ether. I do not know if this is a separate issue...
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Old Apr 8, 2016, 7:52 pm
  #4  
 
Join Date: Jan 2008
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Thanks for the update. Is this also affecting Hertz postings?
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Old Apr 8, 2016, 8:44 pm
  #5  
 
Join Date: Dec 2009
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Originally Posted by SkyMilesTeam
We have identified a technical issue that has impacted miles updates to some Card Member balances. We are working to correct the situation. Thank you for bringing this to our attention.
How long is this expected to take? Follow up is needed by AMEX and/or Skymiles on this.
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Old Apr 8, 2016, 9:12 pm
  #6  
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Originally Posted by cottonpatch
How long is this expected to take? Follow up is needed by AMEX and/or Skymiles on this.
You expect WAY too much from the current level of interaction and competence from current social media folks in charge at DL

These are the same folks who change things and wait for FTers to find the "enhancements" and post them. #JustSaying
Last edited by Renes Points; Apr 8, 2016 at 9:20 pm Reason: added color cuz it was same as C+ upgrade ☢☢
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Old Apr 9, 2016, 4:36 am
  #7  
 
Join Date: Dec 2009
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Originally Posted by Renes Points
You expect WAY too much from the current level of interaction and competence from current social media folks in charge at DL

These are the same folks who change things and wait for FTers to find the "enhancements" and post them. #JustSaying
I epitomize the definition of "insane". I keep doing the same things over and over again expecting a different result.
Last edited by cottonpatch; Apr 9, 2016 at 10:41 am
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Old Apr 9, 2016, 7:45 am
  #8  
 
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That's the definition of insanity.
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Old Apr 9, 2016, 10:45 am
  #9  
 
Join Date: Dec 2009
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Originally Posted by jtrue28
That's the definition of insanity.
Thanks. I've stupidly misquoted that for years.
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Old Apr 13, 2016, 11:05 am
  #10  
 
Join Date: Dec 2009
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Any update on this? We're still missing miles and in the dark.
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Old Apr 13, 2016, 12:01 pm
  #11  
 
Join Date: May 2014
Location: PWM
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I was assured by Carl from Amex my miles would post in 48 hours. This was last week. You should also educate your customer service people not to make up stories to get customers off the phone.
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Old Apr 13, 2016, 5:34 pm
  #12  
 
Join Date: Oct 2008
Posts: 338
My special offer posted. Before, special offers had posted immediately, now it takes a couple of days.
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Old Apr 18, 2016, 6:28 am
  #13  
 
Join Date: Dec 2009
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Originally Posted by SkyMilesTeam
We have identified a technical issue that has impacted miles updates to some Card Member balances. We are working to correct the situation. Thank you for bringing this to our attention.
My issue here has been resolved. Thanks AMEX and DL.
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Old Apr 18, 2016, 6:43 am
  #14  
 
Join Date: May 2014
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Same. Although my the points from my next statement which closed 4/14 have not posted yet. Same bug?
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