Sep 24, 2019, 9:23 am
Last edit by: michab
The following website seems to allow you to preview the menu options ahead of time: http://cloud.o.delta.com/fltInfo
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
Pre-ordering Meals on Delta, the Definitive Thread
May 9, 2019, 1:45 am
#1036
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
I really hope DL fixes this soon
May 9, 2019, 9:08 am
#1037
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,368
May 9, 2019, 12:29 pm
#1040
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
I agree. Either that or easily be able to link it to the SM account. If it were reliable I wouldn't mind the emails, but it's pretty annoying that I never got one for my paid D1 flight tomorrow. Had I not notified support, I would be stuck with whatever's left.
May 9, 2019, 10:42 pm
#1041
Join Date: Sep 2013
Location: San Francisco, CA & Bangkok (Home)/Lawrenceville & Switzerland (Boarding School)/Baltimore, MD (College)
Programs: DL DM, AL MVPG 75K, SQ Gold, BA Silver, HH Diamond, Hyatt Globalist, Marriot Plat, Hertz Pres Circle
Posts: 599
Got an email a day or two after comp. upgrade JFK-NAS. Options were a cold Chex cereal or Chorizo egg sausage sandwich.
May 12, 2019, 5:22 pm
#1043
Join Date: Aug 2018
Programs: SkyMiles, HHonors, Marriott
Posts: 129
Wish I'd seen this sooner. Got the email about 72 hours before JFK-ATH, and again for ATH-JFK. Fairly standard stuff, but as I recall the outbound flight had salmon as an option, and the return flight was the same as was the AMS flight posted on April 3 (Prawns, chicken, ravioli, beef tenderloin.)
May 13, 2019, 8:27 am
#1044
Join Date: Jul 2012
Location: MSP
Programs: Delta PM, Hyatt Discoverist, Hertz PC
Posts: 2,303
Got the email today for a Thursday morning flight to RDU from MSP, about 70 hours pre-departure. Upgrade cleared yesterday afternoon. Choice of corn chex or chicken sausage breakfast burrito. I went breakfast burrito — we'll see whether they have record of my choice!
May 18, 2019, 11:25 pm
#1046
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,292
Another Pre-Select meal fail. +1 and I were upgraded to FC on my SEA-KOA flight Monday shortly after T-72 and neither of us ever received a pre-select meal e-mail afterwords. I just called DL and the agent had no listing of any pre-select options and could only give me the special meal options. 
May 19, 2019, 7:07 am
#1047
Join Date: Mar 2015
Posts: 1,618
I am probably just being dense, but where can one add the email address of a second passenger to a reservation? My Father booked tickets for he and my Mother, his email address is on the reservation and he received the pre-order email, but obviously as DELTA did not have my Mother's email address, she did not receive the email.
My Mother called in and she said the rep was able to take her selection over the phone, but I figured that DELTA must have a way to add a second email address. I scoured their reservation but I could not find a place to enter my Mom's email address.
Regardless on the outbound segment they reported back that they both received the choice, so calling does work, but Mom wanted to make her selection over the web, like my Father did.
My Mother called in and she said the rep was able to take her selection over the phone, but I figured that DELTA must have a way to add a second email address. I scoured their reservation but I could not find a place to enter my Mom's email address.
Regardless on the outbound segment they reported back that they both received the choice, so calling does work, but Mom wanted to make her selection over the web, like my Father did.
I woke up this morning to find a pre-select e-mail choice for my flight tomorrow. ^
May 19, 2019, 8:25 am
#1049
Join Date: Jul 2009
Programs: DL PM, HH Diamond, Marriott Plat, AA, WP
Posts: 840
I am probably just being dense, but where can one add the email address of a second passenger to a reservation? My Father booked tickets for he and my Mother, his email address is on the reservation and he received the pre-order email, but obviously as DELTA did not have my Mother's email address, she did not receive the email.
My Mother called in and she said the rep was able to take her selection over the phone, but I figured that DELTA must have a way to add a second email address. I scoured their reservation but I could not find a place to enter my Mom's email address.
Regardless on the outbound segment they reported back that they both received the choice, so calling does work, but Mom wanted to make her selection over the web, like my Father did.
My Mother called in and she said the rep was able to take her selection over the phone, but I figured that DELTA must have a way to add a second email address. I scoured their reservation but I could not find a place to enter my Mom's email address.
Regardless on the outbound segment they reported back that they both received the choice, so calling does work, but Mom wanted to make her selection over the web, like my Father did.
May 19, 2019, 9:14 am
#1050
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,412
I am probably just being dense, but where can one add the email address of a second passenger to a reservation? My Father booked tickets for he and my Mother, his email address is on the reservation and he received the pre-order email, but obviously as DELTA did not have my Mother's email address, she did not receive the email.
My Mother called in and she said the rep was able to take her selection over the phone, but I figured that DELTA must have a way to add a second email address. I scoured their reservation but I could not find a place to enter my Mom's email address.
Regardless on the outbound segment they reported back that they both received the choice, so calling does work, but Mom wanted to make her selection over the web, like my Father did.
My Mother called in and she said the rep was able to take her selection over the phone, but I figured that DELTA must have a way to add a second email address. I scoured their reservation but I could not find a place to enter my Mom's email address.
Regardless on the outbound segment they reported back that they both received the choice, so calling does work, but Mom wanted to make her selection over the web, like my Father did.
