Sep 24, 2019, 9:23 am
Last edit by: michab
The following website seems to allow you to preview the menu options ahead of time: http://cloud.o.delta.com/fltInfo
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
Pre-ordering Meals on Delta, the Definitive Thread
Feb 16, 2019, 7:19 pm
#826
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
just got another "Pre-Order Your Delta One Meal" email -- it's for the 0035 SEA-MSP redeye, lol
so the interesting thing here is that, at T-24, I'm going to SDC off that flight to an afternoon flight ... I'm curious if I'll be able to pre-order for that meal service flight, since the 24-hour window will still be open
so the interesting thing here is that, at T-24, I'm going to SDC off that flight to an afternoon flight ... I'm curious if I'll be able to pre-order for that meal service flight, since the 24-hour window will still be open
Feb 17, 2019, 12:13 pm
#828
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,369
pretty useless if the info isn’t there ...
just got another "Pre-Order Your Delta One Meal" email -- it's for the 0035 SEA-MSP redeye, lol
so the interesting thing here is that, at T-24, I'm going to SDC off that flight to an afternoon flight ... I'm curious if I'll be able to pre-order for that meal service flight, since the 24-hour window will still be open
so the interesting thing here is that, at T-24, I'm going to SDC off that flight to an afternoon flight ... I'm curious if I'll be able to pre-order for that meal service flight, since the 24-hour window will still be open
Feb 18, 2019, 8:02 am
#829
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,947
But that shouldn't actually be the case right? Say before Delta was loading 8 eggs and 8 oatmeals for a 16-seat cabin. Now if 10 people pre-order eggs, in theory I would think they would load 3 eggs and 3 oatmeals for the remaining seats, some of which will be at-the-gate upgrades. (Or maybe they would load 4 eggs and 2 oatmeals since the pre-order trend suggested greater demand for eggs, but regardless...)
It's not like the pre-orders are equivalent to people ordering ahead of you onboard and perhaps taking the choice you would have wanted -- the pre-orders lock in certain people and then I'd imagine they do some rebalancing of what they load for the remaining meals.
Of course, if you're last to order, you're last to order, but that was sometimes the case with a gate upgrade anyway.
It's not like the pre-orders are equivalent to people ordering ahead of you onboard and perhaps taking the choice you would have wanted -- the pre-orders lock in certain people and then I'd imagine they do some rebalancing of what they load for the remaining meals.
Of course, if you're last to order, you're last to order, but that was sometimes the case with a gate upgrade anyway.
Feb 18, 2019, 8:20 am
#830
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
They may have decided that they care less about last-minute upgraders getting a choice, but I would think they've also got to realize (or will come to realize) that there are some valuable constituencies who don't get a chance to pre-order, like full fare J passengers booking at the last minute, or paid F domestic passengers doing same-day change.
Feb 19, 2019, 10:03 pm
#831
Join Date: Jan 2003
Location: Northern Minnesota, US
Programs: DL Diamond, SPG/MR Plat, Kimpton IC, IHG Spire Elite, Hilton Gold
Posts: 659
So 4 Domestic F meal flights and this is my tally:
3 calls to Diamond line (1 said I could order but missed the. 24 hour deadline, 3 said it only is available for D1 flights)
2 SkyClub questions (both said it only applies to D1)
1 Twitter question (it only applies to D1)
0 Emails received about my meal choice
3 calls to Diamond line (1 said I could order but missed the. 24 hour deadline, 3 said it only is available for D1 flights)
2 SkyClub questions (both said it only applies to D1)
1 Twitter question (it only applies to D1)
0 Emails received about my meal choice
Feb 20, 2019, 6:57 pm
#833
Join Date: Dec 2018
Location: PHX
Programs: Delta DM, Marriott Lifetime Titanium, HHonrs Diamond
Posts: 1,336
Flying ATL-SFO last week upgraded with RUC in the 24 hour window and was confirmed. No offer to choose meal from the phone agent, just Row 1 or Row 5. I chose Row 5 since flight was odd number (FEBO system) and wanted first meal choice to avoid the usual high-carb/low-protein option.
Junior FA starts walking down with her list starting at Row 1 so I think she is taking drink orders. Nope, she told me only pasta was left and I should have ordered in advance with no mention of the flight number rule or without acknowledging I booked under 24 hours prior. Flight supervisor apologized and said orders should have been taken from the back and there were very few pre-orders on the flight and both choices were available when they started taking orders after takeoff.
DL really needs to get this right and put in some kind of option inside the app or online to choose. Then actually adjust the meals that are loaded onto the plane since they have enough time to do so. Otherwise, FEBO works just fine and leave it at that if they are not going to use the pre-orders to change how the plane is stocked.
Junior FA starts walking down with her list starting at Row 1 so I think she is taking drink orders. Nope, she told me only pasta was left and I should have ordered in advance with no mention of the flight number rule or without acknowledging I booked under 24 hours prior. Flight supervisor apologized and said orders should have been taken from the back and there were very few pre-orders on the flight and both choices were available when they started taking orders after takeoff.
DL really needs to get this right and put in some kind of option inside the app or online to choose. Then actually adjust the meals that are loaded onto the plane since they have enough time to do so. Otherwise, FEBO works just fine and leave it at that if they are not going to use the pre-orders to change how the plane is stocked.
Feb 22, 2019, 5:41 am
#837
Join Date: Mar 2010
Posts: 36
Delta One Pre-order Meals
I am flying Delta One next week for the first time between London and New York. My understanding was that I would get an email from Delta asking me if I wanted to pre order my meals for the flight, however, I’ve not received an email and can’t see anything through manage my booking that would allow me to do it. I don’t want any special dietary requirements but would have liked to choose my meal before boarding to ensure I get what I wanted.
Am I correct with my assumption? If so, could it be that the flights were booked through Virgin Atlantic although I don’t see why that would make any difference given their partnership with Delta.
Am I correct with my assumption? If so, could it be that the flights were booked through Virgin Atlantic although I don’t see why that would make any difference given their partnership with Delta.
Feb 22, 2019, 6:16 am
#839
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,400
I am flying Delta One next week for the first time between London and New York. My understanding was that I would get an email from Delta asking me if I wanted to pre order my meals for the flight, however, I’ve not received an email and can’t see anything through manage my booking that would allow me to do it. I don’t want any special dietary requirements but would have liked to choose my meal before boarding to ensure I get what I wanted.
Am I correct with my assumption? If so, could it be that the flights were booked through Virgin Atlantic although I don’t see why that would make any difference given their partnership with Delta.
Am I correct with my assumption? If so, could it be that the flights were booked through Virgin Atlantic although I don’t see why that would make any difference given their partnership with Delta.
When next week?