Sep 24, 2019, 9:23 am
Last edit by: michab
The following website seems to allow you to preview the menu options ahead of time: http://cloud.o.delta.com/fltInfo
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
Pre-ordering Meals on Delta, the Definitive Thread
Dec 5, 2018, 6:18 am
#721
Join Date: Jul 2004
Programs: DL; AA; UA; CO; LHLX; NZ; QR; EK; BA
Posts: 7,407
Looks like pre-order for D1 has been extended to all worldwide markets including for flights originating outside the US.
https://news.delta.com/popular-pre-s...omers-globally
Can confirm I just received a pre-order email for my upcoming ZRH-JFK flight this weekend...
https://news.delta.com/popular-pre-s...omers-globally
Can confirm I just received a pre-order email for my upcoming ZRH-JFK flight this weekend...
Dec 5, 2018, 6:49 am
#723
Join Date: Jan 2010
Location: BOS
Programs: DL GM
Posts: 300
Looks like pre-order for D1 has been extended to all worldwide markets including for flights originating outside the US.
https://news.delta.com/popular-pre-s...omers-globally
Can confirm I just received a pre-order email for my upcoming ZRH-JFK flight this weekend...
https://news.delta.com/popular-pre-s...omers-globally
Can confirm I just received a pre-order email for my upcoming ZRH-JFK flight this weekend...
We want you to have the best experience on board, so we’re launching a new program on select flights for valued Delta One customers that allows you to select your entrée before your upcoming flight.
We invite you to view the menu and select your meal up to 24 hours before departure.
We invite you to view the menu and select your meal up to 24 hours before departure.
Dec 5, 2018, 7:47 am
#724
Join Date: Jul 2004
Programs: DL; AA; UA; CO; LHLX; NZ; QR; EK; BA
Posts: 7,407
I am on the same flight one day earlier; believe the email comes 3 days before so you should get it tomorrow.
The service has been available for flights originating from the US for a while now, but until now has largely not been available for flights back to the US.
Originally Posted by yaychemist
I got an email to preselect a meal on D1 JFK-ZRH back on November 6.
The service has been available for flights originating from the US for a while now, but until now has largely not been available for flights back to the US.
Dec 5, 2018, 8:12 am
#725
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Looks like pre-order for D1 has been extended to all worldwide markets including for flights originating outside the US.
https://news.delta.com/popular-pre-s...omers-globally
Can confirm I just received a pre-order email for my upcoming ZRH-JFK flight this weekend...
https://news.delta.com/popular-pre-s...omers-globally
Can confirm I just received a pre-order email for my upcoming ZRH-JFK flight this weekend...
Dec 5, 2018, 2:03 pm
#726
Join Date: Sep 2012
Location: Pagus Bracbatensis, Kingdom of the Netherlands
Programs: DL SPlat, KLM Bump, Privium Plus, GOES
Posts: 2,066
Delta is still expanding their pre-select meal program. Maybe not as fast as we wish but progress is being made. Fingers crossed..
Dec 14, 2018, 6:22 am
#729
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Dec 14, 2018, 6:31 pm
#730
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UPDATE from the investors day yesterday:
Now talking about onboard product, Delta will offer pre-departure meal ordering to all domestic first class passengers by the end of 1Q19.$DAL #PaxEx
https://twitter.com/e_russell/status...50292202917889
https://twitter.com/e_russell/status...50292202917889
Now talking about onboard product, Delta will offer pre-departure meal ordering to all domestic first class passengers by the end of 1Q19.
https://twitter.com/e_russell/status...50292202917889
https://twitter.com/e_russell/status...50292202917889
Dec 14, 2018, 9:41 pm
#731
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,915
Delta will offer pre-departure meal ordering to all domestic first class passengers by the end of 1Q19.
Last edited by Zorak; Dec 14, 2018 at 9:46 pm
Dec 14, 2018, 9:47 pm
#732
Join Date: Apr 2010
Location: PNS
Programs: DL FO, UA, AA
Posts: 700
Back in the real world I really hope this pans out on meal flights.
Dec 15, 2018, 4:27 am
#733
Join Date: Nov 2004
Location: Nashville
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Posts: 6,187
Dec 15, 2018, 6:21 am
#734
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Join Date: Jun 2005
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Posts: 6,334
KLM manages to do it. Why couldn't Delta, especially if it involved pre-selecting the meal like they're doing on international flights? Yes, it may be a cold box with a sandwich but that's better than a candy bar from the snack basket.
Dec 15, 2018, 6:26 am
#735
Join Date: Jul 2004
Programs: DL; AA; UA; CO; LHLX; NZ; QR; EK; BA
Posts: 7,407
It’s the Union Square menu out of JFK for all flights to LHR, DUB, AMS, BRU, FRA, ZRH and CDG. For flights from JFK to FCO, MXP, MAD and BCN, it will be the regular menu such as from BOS or MSP or DTW or stations where they don’t have an arrangement with a local “celebrity chef”.