Sep 24, 2019, 9:23 am
Last edit by: michab
The following website seems to allow you to preview the menu options ahead of time: http://cloud.o.delta.com/fltInfo
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
Pre-ordering Meals on Delta, the Definitive Thread
Apr 1, 2018, 11:19 pm
#498
Join Date: Jun 2017
Location: SEA
Programs: UA Gold, DL GM, AS; Marriott and SPG Gold, Hyatt
Posts: 51
Alaska has a nicely integrated system for domestic first class. A button comes up when checking in with the phone app offering the same choices they will later have on board.
Since the choices are the same, I can't see why this inconveniences the airline, especially when flying from a hub. It just allows them to load the two choices in the right mix.
Since the choices are the same, I can't see why this inconveniences the airline, especially when flying from a hub. It just allows them to load the two choices in the right mix.
Apr 1, 2018, 11:22 pm
#499
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
Hey you guys, take just a minute to read the the thread: Delta is now offering this out of JFK and ATL and will expand to other airports in the future.
Apr 3, 2018, 6:27 am
#501
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
I like this. This is the one issue I have with AA. You can't place order till 30 days out (which is longer then DL). However then no reminder. Thus I end up forgetting to do it.
Apr 3, 2018, 8:16 am
#502
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,231
May 15, 2018, 8:25 pm
#504
Join Date: Dec 2014
Location: Alexandria, Longboat Key
Programs: UA Gold Marriott Gold AA Gold Choice Gold Wyndham PLAT IHG PLAT Avis President's Club Amtrak Select
Posts: 2,263
Delta expands meal pre-select program: intl + domestic
https://news.delta.com/pick-your-pla...ational-routes
Effective June 1, Pre-ordering expands to several TATL and TPAC markets. Just a matter of time before all Intercontinental routes will have pre-ordering available. All of the competitive routes will see pre-ordering. Unfortunately others, such as SEA-HKG, DTW-NGO, and ATL-JNB will not see pre-ordering yet.
Effective June 1, Pre-ordering expands to several TATL and TPAC markets. Just a matter of time before all Intercontinental routes will have pre-ordering available. All of the competitive routes will see pre-ordering. Unfortunately others, such as SEA-HKG, DTW-NGO, and ATL-JNB will not see pre-ordering yet.
May 15, 2018, 9:24 pm
#506
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Surprised to see it on RDU - CDG since I don't consider that a particularly competitive route (competing against AA on RDU - LHR for Europe bound traffic but that's it).
Looks like it's only outbound though which is a bit disappointing -- hopefully they'll be able to roll it out to these markets for the inbound in relatively short order
Looks like it's only outbound though which is a bit disappointing -- hopefully they'll be able to roll it out to these markets for the inbound in relatively short order
May 16, 2018, 3:19 am
#507
Join Date: Dec 2016
Programs: Skymiles GM
Posts: 191
I don't think it is competitive, I think it is more like hub versus focus city for outstation, who does the ground handling, and who the caterer is. I think this is a nice benefit so look forward to experiencing it soon.
May 16, 2018, 9:22 am
#508
Join Date: Aug 2013
Location: RDU
Programs: Status? What's status?
Posts: 211
Surprised to see it on RDU - CDG since I don't consider that a particularly competitive route (competing against AA on RDU - LHR for Europe bound traffic but that's it).
Looks like it's only outbound though which is a bit disappointing -- hopefully they'll be able to roll it out to these markets for the inbound in relatively short order
Looks like it's only outbound though which is a bit disappointing -- hopefully they'll be able to roll it out to these markets for the inbound in relatively short order
May 16, 2018, 5:12 pm
#509
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,108
While I file this into the "nice to have" category, I've never been denied my first choice of meal in J, so it's not really something I needed. And the one exception (JPML) could already be pre-ordered.
Domestic F is where this would be a win.
Domestic F is where this would be a win.
May 16, 2018, 6:59 pm
#510
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
It is crazy not to offer this on any flight which offers a choice of meal, whether international or not. All this affects is catering levels and there is no reason why if 100% of the D1 passengers want the beef dish, that number can't be catered. If DL can handle special meals, it can handle this.