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Pre-ordering Meals on Delta, the Definitive Thread

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Old Sep 24, 2019, 9:23 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: michab
The following website seems to allow you to preview the menu options ahead of time: http://cloud.o.delta.com/fltInfo

The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)

Sample screenshot:



PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)

*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)

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Pre-ordering Meals on Delta, the Definitive Thread

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Old Jul 5, 2019, 6:28 pm
  #1096  
 
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,856
Menu received tonight for upcoming DL1555 ATL-ANC on JUL 08. I chose the halibut as my last few DL steaks have been dry, and I have dinner plans at a steakhouse the next evening.

GARLIC AND HERB CRUSTED BEEF TENDERLOIN
served with roasted potato wedges and seasoned broccoli

THAI POACHED HALIBUT
over green tea soba noodles with leeks in a ginger and spinach broth
GagaPilot is offline  
Old Jul 5, 2019, 6:38 pm
  #1097  
 
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,856
Originally Posted by ShopAround
I also got my pre-select email last night at T-70 with the same two options. How's the pasta? I chose it based on your post about the chicken being dry but can still change it.
My apologies for not seeing your post sooner. I’m sure your flight has already occurred, but I highly enjoyed my pasta. It had a great mushroom flavor without being too overpowering. My neighbor had the chicken and while it smelled great, it appeared dry as I had experienced before. I was disappointed I did not receive any extra Parmesan cheese on the side as my previous flights.
GagaPilot is offline  
Old Jul 8, 2019, 3:32 am
  #1098  
 
Join Date: Jul 2011
Programs: AA & DL / SPG & HGP
Posts: 1,723
I flew SLC-AMS on Jul/4. I had the halibut, it was dried out as the preparation wasn't in a thai/curry type sauce which probably would have "saved" it, but, it tasted like... airplane food. I don't eat beef, didn't want chicken or pasta, so... in the end it's all airplane food (I brought a lot of grapes and watermelon so I was very happy).
canyonleo is offline  
Old Jul 13, 2019, 12:02 pm
  #1099  
 
Join Date: Nov 2007
Location: USA
Posts: 1,685
Received a July 9 email selection for a July 12 flight DFW-DTW newest flagship A220, once on board only snack service. No meals.

Crew was so late I almost wonder if they missed catering and didn't know they were loaded with food.

Tremendously disappointing as I was craving an over-seasoned chicken sandwich.
Ysitincoach is offline  
Old Jul 13, 2019, 1:27 pm
  #1100  
 
Join Date: Feb 2019
Posts: 3,097
What time was the flight?
WillBarrett_68 is offline  
Old Jul 13, 2019, 1:52 pm
  #1101  
 
Join Date: Nov 2013
Programs: AA Lifetime Platinum; Amex Plat; Four Seasons; Fairmont; HH; etc.; "Retirees-In-Training"
Posts: 658
Originally Posted by AZwldcats
Go to https://twitter.com/delta and click message.
Thanks for this.

I'm another Twitter recluse (ditto FB). I'm a self-declared dinosaur.

We have our first premium Delta flight next week (BOS-EDI), and wondered about meals. We understand we should be expecting an email from them, but it would be nice to be pro-active, so I'll give this a try.

Many thanks for the hand-holding level instructions!

GC
GeezerCouple is offline  
Old Jul 13, 2019, 2:02 pm
  #1102  
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Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Originally Posted by Ysitincoach
Received a July 9 email selection for a July 12 flight DFW-DTW newest flagship A220, once on board only snack service. No meals.

Crew was so late I almost wonder if they missed catering and didn't know they were loaded with food.

Tremendously disappointing as I was craving an over-seasoned chicken sandwich.
DL1563 doesnt get meal service. All other DFW-DTW flights do. Is there a reason you didn't ask for your meal? DFW-DTW is just over the 900 mile mark to get meals except during the 1400-1600 exception time period.
flyerCO is offline  
Old Jul 14, 2019, 12:06 pm
  #1103  
 
Join Date: Nov 2007
Location: USA
Posts: 1,685
Originally Posted by flyerCO
DL1563 doesnt get meal service. All other DFW-DTW flights do. Is there a reason you didn't ask for your meal? DFW-DTW is just over the 900 mile mark to get meals except during the 1400-1600 exception time period.
Yeah, the FA crew were not professional at all. Feared that if I asked for the meals they'd retaliate if they did in fact have them but originally chose not to serve.
Ysitincoach is offline  
Old Jul 14, 2019, 1:49 pm
  #1104  
 
Join Date: May 2009
Posts: 37
No email?

We leave in about 48 hours MSP-LHR, but none in my party has received the pre-selection email. Is that odd or are we not in the right market? Thanks!
tulips*n*truffles is offline  
Old Jul 14, 2019, 3:44 pm
  #1105  
 
Join Date: Feb 2019
Programs: Delta. AA, National EE, HH
Posts: 162
Originally Posted by tulips*n*truffles
We leave in about 48 hours MSP-LHR, but none in my party has received the pre-selection email. Is that odd or are we not in the right market? Thanks!
Flying Delta One?

Hit up twitter and ask them for your choices.
AZwldcats is offline  
Old Jul 14, 2019, 3:59 pm
  #1106  
 
Join Date: May 2009
Posts: 37
Originally Posted by AZwldcats
Flying Delta One?

Hit up twitter and ask them for your choices.
Indeed we are...its Delta One going and Virgin Atlantic on the flight home in a couple weeks. I wasn’t sure if I could confirm for my whole party on Twitter? Will make that my next step! Thanks!
tulips*n*truffles is offline  
Old Jul 15, 2019, 7:48 am
  #1107  
 
Join Date: Feb 2019
Posts: 3,097
It will probably be easier to do it over the phone if you have a bunch of people.
WillBarrett_68 is offline  
Old Jul 15, 2019, 7:59 am
  #1108  
 
Join Date: Nov 2013
Programs: AA Lifetime Platinum; Amex Plat; Four Seasons; Fairmont; HH; etc.; "Retirees-In-Training"
Posts: 658
Originally Posted by GeezerCouple
Thanks for this.

I'm another Twitter recluse (ditto FB). I'm a self-declared dinosaur.

We have our first premium Delta flight next week (BOS-EDI), and wondered about meals. We understand we should be expecting an email from them, but it would be nice to be pro-active, so I'll give this a try.

Many thanks for the hand-holding level instructions!

GC
Wow - their Twitter reply was within a minute!
Thanks so much for the help.

Also, FYI, a few hours ago, the "menu choice" email arrived. But DH needs GF (gluten free), so we handled that with Twitter.
Now... if the food quality is as good....

We haven't been on Delta since... I can't even remember... so this will be interesting.

Thanks again!

GF
GeezerCouple is offline  
Old Jul 15, 2019, 8:03 am
  #1109  
 
Join Date: Jan 2017
Programs: Delta PM
Posts: 890
Originally Posted by GeezerCouple
Wow - their Twitter reply was within a minute!
Thanks so much for the help.

Also, FYI, a few hours ago, the "menu choice" email arrived. But DH needs GF (gluten free), so we handled that with Twitter.
Now... if the food quality is as good....

We haven't been on Delta since... I can't even remember... so this will be interesting.

Thanks again!

GF
You should be able to select a gluten free meal by accessing your reservation via delta.com.
dcadwell is offline  
Old Jul 15, 2019, 8:18 am
  #1110  
 
Join Date: Nov 2013
Programs: AA Lifetime Platinum; Amex Plat; Four Seasons; Fairmont; HH; etc.; "Retirees-In-Training"
Posts: 658
Originally Posted by dcadwell
You should be able to select a gluten free meal by accessing your reservation via delta.com.
Thanks.
Next time, we'll look more carefully.
We are all set now, including for the return.

Cheers!

GC
GeezerCouple is offline  


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