Sep 24, 2019, 9:23 am
Last edit by: michab
The following website seems to allow you to preview the menu options ahead of time: http://cloud.o.delta.com/fltInfo
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
Pre-ordering Meals on Delta, the Definitive Thread
Feb 25, 2019, 10:32 pm
#856
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,856
Just following up on my previous post as a data-point to others. I sent DL a Twitter DM this morning explaining I was receiving an error when I tried to preselect my meal on an upcoming flight in Domestic F. They promptly said they could assist and asked which meal. I chose the Milanese Chicken (over a Mushroom Pasta). I provided my flight info and it is supposedly confirmed in my reservation. We shall see on Monday.
Feb 27, 2019, 7:51 pm
#857
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,308
Does anyone know what time exactly the pre-select email is sent out? Is it typically sent out at exactly T-72 or is there sometimes a few hour delay? I’m flying JFK-MCO on Saturday at 7:29pm and I haven’t received a pre select email yet.
Feb 27, 2019, 8:10 pm
#858
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,308
I just called DL and was told that pre select is only available for D1 flights and when the agent went to try and pre select a meal, only the special meal choices came up.
Feb 27, 2019, 10:35 pm
#860
Join Date: Dec 2012
Location: MSP
Programs: DL Platinum, Marriott Life Plat, HHonors DM
Posts: 116
I finally received an email to preselect my meal. It was the same two choices (hamburger sliders and chicken-faro salad) that I had flying out and for the last 2 months. There is one flight a day CVG-DEN and back. They can't change the meal up east-west vs. west-east? Guess that isn't this thread, but still, I was all excited when I got the email. 
Feb 28, 2019, 4:39 am
#862
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Feb 28, 2019, 7:14 am
#864
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,308
Contact DL on Twitter. They seem to have the best info as both phone agents were clueless and insisted that’s its for D1 only.
Feb 28, 2019, 5:45 pm
#866
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,921
Feb 28, 2019, 9:30 pm
#867
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,667
Mar 1, 2019, 10:41 am
#869
Join Date: Oct 2016
Posts: 92
Glad to see this thread. I still fly coach on Delta quite a bit, so I don't care about getting my choice of meals in a premium class so much as I care about getting a substantial meal at all. (Although in Business Class I've occasionally been beset by the fear of getting an all-carb, all-sugar breakfast because the eggs were gone.) I pre-order sandwiches on other airlines to avoid worrying about having time for takeout at a transfer airport. So hopefully Delta is setting up a business process and technology to eventually allow ordering of that chicken croissant sandwich on long-haul domestic flights. I periodically make this request to Delta customer service.