Sep 24, 2019, 9:23 am
Last edit by: michab
The following website seems to allow you to preview the menu options ahead of time: http://cloud.o.delta.com/fltInfo
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
Pre-ordering Meals on Delta, the Definitive Thread
Jun 18, 2018, 6:41 am
#556
Join Date: Mar 2003
Posts: 1,232
I have an upcoming D1 from DTW to ICN and return NRT-DTW . I selected the Korean Meal from the special meals option weeks ago and the Japanese Meal for the return . I am hopeful that , since these meals were from the special meals not the pre-order , that they will be properly noted and onboard. Will be interesting to see if I get a pre-order email .
Jun 18, 2018, 7:13 am
#557
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I have an upcoming D1 from DTW to ICN and return NRT-DTW . I selected the Korean Meal from the special meals option weeks ago and the Japanese Meal for the return . I am hopeful that , since these meals were from the special meals not the pre-order , that they will be properly noted and onboard. Will be interesting to see if I get a pre-order email .
Please report back.
Jun 18, 2018, 7:57 am
#558
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I leave GVA on Saturday and that means AMS-MSP then on to OKC. Since they cannot even give us EBPs when a segment is on KLM then surely they are not able to coordinate a pre-selected meal EU-USA.
I got the notice to select my meal on Sunday for a flight that left on Wednesday.
I got the notice to select my meal on Sunday for a flight that left on Wednesday.
I keep the AF app on my phone for this reason. Plus the AF app will allow you to un-checkin in case you need to call DL and have them make a change. No need to wait for them to contact AF/KLM and wait for them to get someone there to do it. Even if flight is KLM operated the AF app will work. They're just different color/layouts. However they connect to same backend. You can pull up your flight using the DL PNR, no need to get the AF/KLM one.
Jun 18, 2018, 8:53 am
#559
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
I've noticed that I can't get EBPs when I have a partner segment that's not a codeshare on a DL-ticketed itinerary.
Example: DCA-ATL-AMS-NWI, with the AMS-NWI on KLM, with a KLM flight number.
I've done this trip three times in the last two years, and have never been able to get EBPs when departing the US.
Example: DCA-ATL-AMS-NWI, with the AMS-NWI on KLM, with a KLM flight number.
I've done this trip three times in the last two years, and have never been able to get EBPs when departing the US.
Jun 18, 2018, 9:27 am
#560
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,748
You can use either KLM or AF app to checkin and get EBP for the AF/KLM flight. Once checked in by AF/KLM you should be able to see BP for any further flights on DL in the DL app.
I keep the AF app on my phone for this reason. Plus the AF app will allow you to un-checkin in case you need to call DL and have them make a change. No need to wait for them to contact AF/KLM and wait for them to get someone there to do it. Even if flight is KLM operated the AF app will work. They're just different color/layouts. However they connect to same backend. You can pull up your flight using the DL PNR, no need to get the AF/KLM one.
I keep the AF app on my phone for this reason. Plus the AF app will allow you to un-checkin in case you need to call DL and have them make a change. No need to wait for them to contact AF/KLM and wait for them to get someone there to do it. Even if flight is KLM operated the AF app will work. They're just different color/layouts. However they connect to same backend. You can pull up your flight using the DL PNR, no need to get the AF/KLM one.
Edited to say I was able to login with DL code on the KLM app so hope to get an EBP which perhaps will go to my iPhone wallet and Apple Watch as well. But I did notice that KLM has a domestic FC listed as DL PS.
Last edited by Xeno; Jun 18, 2018 at 9:35 am
Jun 18, 2018, 9:28 am
#561
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,748
It's been my impression for months that flight leaders on domestic flights and pursers on international flights were supposed to be using the phones, but many are still used printed manifests. Many of those using manifests seem to be older while those using phones seem to be younger. Just my observations.
Jun 18, 2018, 12:16 pm
#563
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
I have an upcoming D1 from DTW to ICN and return NRT-DTW . I selected the Korean Meal from the special meals option weeks ago and the Japanese Meal for the return . I am hopeful that , since these meals were from the special meals not the pre-order , that they will be properly noted and onboard. Will be interesting to see if I get a pre-order email .
I wonder if, once pre-order is fully implemented, if they will transition these types of meals, which are not really "special meals" to the pre-order platform only? Right now, on a flight that offers pre-order, you would be able to order it using either platform right?
Jun 18, 2018, 12:24 pm
#564
Join Date: Aug 2000
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Jun 18, 2018, 12:54 pm
#565
Join Date: Aug 2012
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Jun 19, 2018, 7:26 am
#566
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I can confirm that the pre-order email is sent three days before the flight (more than 72 hours) very early in the morning, before the start of the business day in ATL time zone.
These are my TATL choices:
Lemon caramelle pasta
Grilled lemon chicken
Potato crusted halibut
Grilled beef tenderloin
These are my TATL choices:
Lemon caramelle pasta
Grilled lemon chicken
Potato crusted halibut
Grilled beef tenderloin
Jun 22, 2018, 8:32 am
#567
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,748
You can use either KLM or AF app to checkin and get EBP for the AF/KLM flight. Once checked in by AF/KLM you should be able to see BP for any further flights on DL in the DL app.
I keep the AF app on my phone for this reason. Plus the AF app will allow you to un-checkin in case you need to call DL and have them make a change. No need to wait for them to contact AF/KLM and wait for them to get someone there to do it. Even if flight is KLM operated the AF app will work. They're just different color/layouts. However they connect to same backend. You can pull up your flight using the DL PNR, no need to get the AF/KLM one.
I keep the AF app on my phone for this reason. Plus the AF app will allow you to un-checkin in case you need to call DL and have them make a change. No need to wait for them to contact AF/KLM and wait for them to get someone there to do it. Even if flight is KLM operated the AF app will work. They're just different color/layouts. However they connect to same backend. You can pull up your flight using the DL PNR, no need to get the AF/KLM one.
I went back to KLM app and it said I was checked in, no EBP available. I got a PDF by email that is supposed to be printed and exchanged for an ordinary BP.
Would the AF app make a difference? Do you simply see this as an anamoly? This is paid D1 ticket GVA-AMS-MSP-OKC.
Edited to say I tried the AF app and still no EBP for even the KLM segment.
Last edited by Xeno; Jun 22, 2018 at 10:22 am
Jun 22, 2018, 10:43 am
#569
Join Date: Jul 2015
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