Question about website upgrade request

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Jan 15, 2016 | 9:12 am

anon2k2

Original Poster

Join Date: Mar 2015

Location: Seattle

Programs: DL DM, Marriott Gold

Posts: 609

Question about website upgrade request

I'm new to the Delta Elite program, so this may be a newbie issue. Yesterday I booked two round trip flights and after booking, I checked the "Upgrade Request" button. For one of the round trips, the upgrade request status turned into a green check mark with "Upgrade Requested" stated. On the other flight, it said "Unable to Process at this time" in red and didn't change the upgrade request status.

Is there something else I should be looking at or checking?

Jan 15, 2016 | 9:20 am

KDCAflyer

Join Date: May 2015

Location: DCA

Programs: UA 1K, AA EXP, DL PM, Marriott Titanium

Posts: 6,984

Quote:

Originally Posted by anon2k2

I personally wouldn't trust the online system to properly put you on the upgrade list. Give Delta a call and have the agent request an upgrade for you.

Jan 15, 2016 | 9:29 am

rylan

FlyerTalk Evangelist

Join Date: Sep 2007

Location: BOS

Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC

Posts: 17,210

Pretty much par for the course with their 'new and improved' system involving the botched Comfort+ rollout.

Jan 15, 2016 | 11:18 am

NoStressHere

FlyerTalk Evangelist

Join Date: Nov 2000

Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs

Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker

Posts: 11,405

Requesting an upgrade and getting one are of course two different issues.

Your status being the biggest factor. Next biggest is - Can Delta sell that seat instead.

You may also want to scroll down the page for posts about some upgrades are from Econ to Econ Plus or whatever name it is today.