Missing GUC
 

Has anyone ever had a global upgrade certificate gone missing? I applied my fourth one to a flight a couple of weeks ago but the upgrade never cleared.

So, I went to use it on another flight and now Delta is claiming that upgrade did clear and I don't have any certificates left. Thankfully, the supervisor took pity on me and allowed me to upgrade with miles.

Has anyone else experienced this? I keep my boarding passes for a reason. Seeing as the fourth certificate expires shortly anyway it doesn't matter much, though I suppose it does matter to prove just how bad Delta's IT is.

Happens more often that you'd think... there are a lot of reports here about an upgrade not clearing at the gate but the cert still being used/closed after the flight.

Usually have to fight to get it back. You should not have had to use miles, as you should still have a GUC. I'd write and ask for the miles back since your cert was improperly closed.

Also if one segment clears the GUC is gone.

If you apply a GUC to a multi-segment flight and one segment doesn't clear you still lose the GUC even if it is a much shorter segment.

So if it was a SIN-NRT-JFK flight for example and SIN-NRT cleared and you sat in Y for NRT-JFK your GUC is closed and you don't get it back.

A worse example would be losing a GUC for LAS/SAN-LAX-SYD where only the first segment clears and not the flight to Australia. [I'm not sure whether DL offers FC between SAN and LAX, but it should for at least some of the LAS flights.]

For the reason, one should ask that the GUC not be applied to the short segment until the long segment clears.

In the other example, though, burning a GUC for SIN-NRT while not clearing NRT-USA isn't too much of a waste because SIN-NRT by itself is a pretty long flight.

Delta markets CRJ 700's, 900's and EMB 170/175's on the west coast, and no CRJ 200's. So all west coast regional flights have first class. First class on SAN-LAX is just 1-2 instead of 2-2 seating and a PFB.

SIN-NRT is about a seven hour flight IIRC, with flat beds and often on the 767, but it's "D1 lite" in terms of F&B. I think the norm is two meal choices and wines that are more like domestic FC than longhaul international business class. It's worse than the HND flights IMO.

Just arrived into SIN from NRT. Pretty disappointing service. I think there were only five FAs, including the pursuer, on the whole plane. Maybe six. Food was disgusting and not enough meals were catered in business; there wasn't even a Japanese or vegetarian option. Only six fishes then chicken, beef and some shrimp/pork combination. Worse than domestic first-class. Wine was tolerable, though.

It expires soon anyways, so it's unlikely I'll use it but I'll write Delta.

I had that happen and they couldn't restore the RUC but instead upgraded me on several flights I had booked while on the phone. Worth asking if you have something coming up.