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Unable to do OLCI with a RUC waitlisted

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Unable to do OLCI with a RUC waitlisted

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Old Dec 19, 2015, 9:07 am
  #1  
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Join Date: Dec 2013
Location: Northern California
Programs: DL DM Charter, 2.9MM; 2019 PM and falling; Kettle everywhere else
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Unable to do OLCI with a RUC waitlisted
So I have a RUC waitlisted for a flight tomorrow SFO-JFK. The duplicate "ghost" flight shows up in My Trips which I believe shows that the RUC has been properly applied.

This morning when I attempted OLCI I got an error message that said I couldn't check in online because I have duplicate flights in my itinerary and that I need to check in with an agent at the airport. Has anyone else experienced this? Is there a workaround? Or do I have to resign myself to standing in line at the ticket counter?
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Old Dec 19, 2015, 9:10 am
  #2  
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If you're a DM, there shouldn't be much of a line.
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Old Dec 19, 2015, 9:12 am
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Join Date: Aug 2003
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Originally Posted by MSPeconomist
If you're a DM, there shouldn't be much of a line.
On the other hand, the SkyPriority counter is a joke at SFO. There was indeed no line when I arrived, but nor were there any agents assisting (at 2PM on a Wednesday).
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Old Dec 19, 2015, 9:14 am
  #4  
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Originally Posted by aCavalierInCoach
On the other hand, the SkyPriority counter is a joke at SFO. There was indeed no line when I arrived, but nor were there any agents assisting (at 2PM on a Wednesday).
Thanks for the warning. I'll need to deal with it next month.
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Old Dec 19, 2015, 9:20 am
  #5  
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Originally Posted by MSPeconomist
If you're a DM, there shouldn't be much of a line.

Actually there can be quite a line at 5 am due to the number of flights leaving around 6-6:30. This is probably the only time I will ever miss the old landside SC!
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Old Dec 19, 2015, 12:43 pm
  #6  
 
Join Date: Nov 2009
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Originally Posted by lbcnu
So I have a RUC waitlisted for a flight tomorrow SFO-JFK. The duplicate "ghost" flight shows up in My Trips which I believe shows that the RUC has been properly applied.

This morning when I attempted OLCI I got an error message that said I couldn't check in online because I have duplicate flights in my itinerary and that I need to check in with an agent at the airport. Has anyone else experienced this? Is there a workaround? Or do I have to resign myself to standing in line at the ticket counter?
You should call and ask why OLCI isn't working. It "might" be because you have an RUC, but OLCI might not be working for another reason (like, something wrong with the ticket). Best to fix now, rather than at the airport. OLCI failing is generally not good.
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Old Dec 19, 2015, 7:04 pm
  #7  
 
Join Date: May 2013
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Originally Posted by mnbp
You should call and ask why OLCI isn't working. It "might" be because you have an RUC, but OLCI might not be working for another reason (like, something wrong with the ticket). Best to fix now, rather than at the airport. OLCI failing is generally not good.
Can't phone agents process check-ins as well? That would be another reason to call.
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Old Dec 19, 2015, 7:09 pm
  #8  
 
Join Date: Aug 2011
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Try the mobile app. I just had this happen to me yesterday, and the phone agent couldn't figure it out. Tried the mobile app on a whim, and it worked.
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Old Dec 19, 2015, 8:56 pm
  #9  
 
Join Date: Sep 2004
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Originally Posted by dyst0pia
Try the mobile app. I just had this happen to me yesterday, and the phone agent couldn't figure it out. Tried the mobile app on a whim, and it worked.
I did OLCI with RUC wait listed yesterday and was able to check in as well, but also using mobile.
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Old Dec 20, 2015, 8:21 am
  #10  
 
Join Date: Dec 2014
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Originally Posted by mattp1987
Can't phone agents process check-ins as well? That would be another reason to call.
They can uncheck you in, but only you can check you in
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