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Consolidated Delta Schedule Change Discussion Thread

Consolidated Delta Schedule Change Discussion Thread

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Old Aug 3, 22, 3:27 pm   -   Wikipost
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Delta rolls out schedule changes pretty much every Saturday, though the scope/impact can vary. During this time, seat maps may be locked out, may show the wrong aircraft layout, etc. while changes are occurring. If you are not traveling immediately, FT conventional wisdom is to wait until Sunday (or even Monday in the case of major schedule adjustments where things take longer) for things to settle down, then take stock of your upcoming itineraries to see what changes have occurred and what changes/refunds you may be entitled to.

You are entitled to a full refund to original form of payment, even for a ticket that was purchased as a non-refundable ticket, if any of the following occur as a result of schedule change:
  • departure or arrival delay of 2hrs or more
  • increase in the number of flight segments (non-stop to connecting, 1-stop to 2-stop, etc.)
  • change resulting in a connection below the Minimum Connection Time for a given airport (do a Google search for "site:flyertalk.com minimum connecting time XXX" with the airport code to find the relevant thread if one exists)
  • any change in operating carrier, i.e. operated by Delta mainline before the schedule change and Delta Connection after the change
    • it is also a commonly-held belief that a change from Delta Connection to mainline, or from one Delta Connection carrier to a different Delta Connection carrier, also qualifies for a full refund -- if anyone has documentation of this, a link would be great...

The airline would rather keep your money than refund it, so they will frequently accept any vaguely reasonable rerouting that you propose. This includes, by policy, changing origin and/or destination within 100 miles, rebooking +/- two days, and changing outbound/return date to keep the length of the trip the same post-rebooking.

If none of the above conditions for a refund is true, you may still be entitled to a free change -- in your trip summary there will be a notice about changes/refunds, and per the "conditions apply" popup link in that text:

If a Delta schedule or routing change has delayed your departure or arrival by more than one hour, you may be eligible to select an alternate flight at no additional charge. Note that the below conditions may apply:
  • Your origin, destination and travel date must remain the same
  • Alternate flights must be available, and you can only modify once as subsequent changes may result in additional fees
  • Voluntary changes to other flights not impacted by a Delta schedule change may result in additional fees
If possible, you may wish to try modifying your flights online first -- there have been data points where the site allowed a free rebooking even though it did not technically fall into the above categories. NOTE however that self-rebooking online is known not to work if you have (1) any trip involving upgrade certificates (whether cleared or not), (2) if you have self-upgraded by picking an upgraded seat that said FREE (instead of waiting for the automated upgrade system sweep to reseat you in an upgraded seat), this seems to inhibit self-rebooking as well.

Otherwise, suggested best practice is to research your preferred alternative rebooking beforehand (whether DL flight search, Google Flights, ITA Matrix etc.) so that you can speak with an agent already knowing what you want, and ask for it; this will be much more efficient than having an agent find alternatives for you.

Other notes/FAQs:
  • Even if you voluntarily choose a preferred rebooking, you have a high likelihood of success claiming Original Routing Credit since the original reason for the change was involuntary.
  • If you booked through a travel agency, including online travel agencies (OTA) such as Expedia, Chase Ultimate Rewards, etc. you will have to contact them, not Delta, to request rerouting if the automatic rebooking is not satisfactory to you.
    • There have been reports of an agency insisting that a change of 2 hours was required (per the "pro" site) for a free change, even though the popup on the DL site says 1 hour
    • You can sometimes get Delta to take over a travel agency ticket; this is subject to a $50 fee to take over the ticket, although sometimes agents decline to collect it
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Old Mar 31, 22, 6:12 pm
  #2491  
 
Join Date: Jan 2018
Programs: DL Diamond, Hertz PC, Bonvoy Gold Elite
Posts: 435
Originally Posted by winglets View Post
When one is affected by a schedule change, are you supposed to be able to select an alternative flight with the same level of service? For example, my BKK-ICN-DTW-CVG flight in July got affected by a schedule change. I was originally booked in premium select on the ICN-DTW leg. I was automatically rebooked on some crazy routing that adds a stop in Seattle for some reason (and thus adding almost a day to my return trip time). I called and asked to be placed on the same BKK-ICN-DTW-CVG routing as before, just 2 days earlier. On delta.com there are plenty of seats available for this route in all segments and in all fare classes, however the phone representative said that I could only be placed in Main Cabin for the ICN-DTW leg, not premium select. Not fun for such a long flight that I was expecting and already paid for premium select. I made no changes for now but was wondering how I can get this fixed. Am I supposed to just suck it up?
Classic case of HUCA. Any agent that cant protect you in same cabin (despite paid fare class) has no idea what they are doing.
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Old Mar 31, 22, 7:30 pm
  #2492  
 
Join Date: Feb 2022
Programs: skymiles
Posts: 3
Originally Posted by Utskicat View Post
Classic case of HUCA. Any agent that cant protect you in same cabin (despite paid fare class) has no idea what they are doing.
You are absolutely correct. After spending 2 unsuccessful hours on the phone earlier, I got it fixed perfectly in about 15mins with the delta text support line. Premium select/comfort plus in all of the correct segments. Was almost too easy.
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Old Apr 3, 22, 10:14 am
  #2493  
 
Join Date: Jun 2013
Programs: DL Diamond, Aeroplan Elite 75K
Posts: 1,970
According to TPG the following changes were made during yesterday's SCS:

Dropped:
MSP-ALB
MSP-ROC
MSP-SYR

Added:
JFK-MCI
JFK-MKE
DLASflyer is offline  
Old Apr 3, 22, 11:15 am
  #2494  
 
Join Date: Jan 2013
Programs: Marriott Amb, DL DM
Posts: 156
My CDG-JFK flight next month got switched from an A330-200 to an A330-900neo. It will be my first time getting to try that plane if it sticks. There are only "closer to the aisle" window seats left in D1, but I'll take it.
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Old Apr 5, 22, 8:54 am
  #2495  
 
Join Date: Jun 2013
Programs: DL Diamond, Aeroplan Elite 75K
Posts: 1,970
Originally Posted by DLASflyer View Post
According to TPG the following changes were made during yesterday's SCS:

Dropped:
MSP-ALB
MSP-ROC
MSP-SYR

Added:
JFK-MCI
JFK-MKE
Update: Delta also dropped
MSP-PVD
JFK-IAH
JFK-PRG
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Old Apr 5, 22, 8:09 pm
  #2496  
 
Join Date: Jul 2004
Location: Seat 1A
Programs: DL; AA; UA; CO; LHLX; NZ; QR; EK; BA
Posts: 7,157
Originally Posted by DLASflyer View Post
Update: Delta also dropped
MSP-PVD
JFK-IAH
JFK-PRG
JFK-PRG still appears bookable for the summer
ClipperDelta is offline  
Old Apr 6, 22, 3:06 am
  #2497  
 
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Diam 2MM (2.3), HH Gold, PC Gold, Hyatt Plat
Posts: 5,467
Originally Posted by MotelRomeo View Post
There are only "closer to the aisle" window seats left in D1, but I'll take it.
Not flown the 339 yet but in my experience with the 764, I'm preferring the 'closer to the aisle' window seats. I always went for closer to the window, but I think there is more foot room on the 'aisle' seats and more storage.
mot29 is offline  
Old Apr 6, 22, 9:41 am
  #2498  
 
Join Date: Aug 2019
Posts: 202
Does anyone know when the summer season routes typically end/stop? I'm mostly curious about JFK-Venice, but wasn't sure if there's a date that all end.
thanks
deltatrav is offline  
Old Apr 6, 22, 9:49 am
  #2499  
 
Join Date: Jun 2013
Programs: DL Diamond, Aeroplan Elite 75K
Posts: 1,970
Originally Posted by deltatrav View Post
Does anyone know when the summer season routes typically end/stop? I'm mostly curious about JFK-Venice, but wasn't sure if there's a date that all end.
thanks
The Alaska summer routes start June 6th.
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Old Apr 6, 22, 9:50 am
  #2500  
 
Join Date: Jun 2013
Programs: DL Diamond, Aeroplan Elite 75K
Posts: 1,970
Originally Posted by ClipperDelta View Post
JFK-PRG still appears bookable for the summer
True but September and beyond were dropped.
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Old Apr 6, 22, 10:05 am
  #2501  
 
Join Date: Sep 2006
Programs: Some more than others
Posts: 556
I have a question on how DL is going to react to a schedule issue.

I had been booked to fly in a couple of months on DL-marketed, KL-operated flights from say INV-AMS-LAX.

About 3 weeks ago, KL dropped one of the flights from INV-AMS and the only other flight didn't connect with either AMS-LAX flight so DL rebooked me on DL metal adding a stop (INV-AMS-SEA-LAX).

Fast forward to now, I see that KL has retimed their later AMS-LAX flight and now connects great. Once the timing change percolates to the DL code share, I intend to call DL and try to get reinstated on the one-stop. How much pushback is DL going to give me to go back to the connection I originally booked?
SCChris is offline  
Old Apr 9, 22, 5:02 am
  #2502  
 
Join Date: Oct 2004
Location: WRO, AQP
Programs: LatamPass Gold, SAS EBB, M&M
Posts: 642
It's another schedule change weekend and it seems that the changes are affecting international flights in August and September, mainly with respect to flight times (for example DL47 AMS-JFK was 9:55-12:15, now it's 9:55-12:05; DL74 ATL-AMS was 20:05-10:45, now 20:20-10:35; DL150 LIM-ATL was 9:00-16:50, now 9:00-16:55). The changes aren't major in my reservation, but an interesting data point is that right now I can only see them on checkmytrip.com, but not on delta.com. When I try to book the same flights, the old flight times show up. It's interesting that Amadeus has access to the schedule changes before they are displayed on DL's own website.
krzysz is offline  
Old Apr 9, 22, 6:07 am
  #2503  
 
Join Date: Jul 2017
Programs: Delta Platinum; Hilton Diamond; Marriot Gold
Posts: 794
All of my summer JFK/SFO flights went from 767-300s to 75S.

super annoying as it reduces the D1 cabin for RUCs and 3-3 seating. A few look to still be on 767-300 so I might call and plea my case.
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Old Apr 9, 22, 8:21 am
  #2504  
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Join Date: Jul 2003
Posts: 19,138
Originally Posted by deltatrav View Post
Does anyone know when the summer season routes typically end/stop? I'm mostly curious about JFK-Venice, but wasn't sure if there's a date that all end.
thanks
JFK-VCE/NCE/CPH/ARN are currently scheduled to run through October 28th. JFK-PRG only runs through Sep 4th. JFK-EDI is currently year round, but it's less than daily in Sep/Oct, so I'd be somewhat suspect if they will actually run it through the winter.

Last edited by xliioper; Apr 9, 22 at 9:10 am
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Old Apr 9, 22, 10:00 am
  #2505  
 
Join Date: Jul 2003
Location: miami, florida
Posts: 3,181
Originally Posted by SCChris View Post
I have a question on how DL is going to react to a schedule issue.

I had been booked to fly in a couple of months on DL-marketed, KL-operated flights from say INV-AMS-LAX.

About 3 weeks ago, KL dropped one of the flights from INV-AMS and the only other flight didn't connect with either AMS-LAX flight so DL rebooked me on DL metal adding a stop (INV-AMS-SEA-LAX).

Fast forward to now, I see that KL has retimed their later AMS-LAX flight and now connects great. Once the timing change percolates to the DL code share, I intend to call DL and try to get reinstated on the one-stop. How much pushback is DL going to give me to go back to the connection I originally booked?
You should be fine. None of the changes were voluntary. Just indicate to the agent what you want.
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