Kudos to DL ground crew in SLC after AF emergency
Nov 19, 2015, 8:42 am
#1
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Kudos to DL ground crew in SLC after AF emergency
I was on AF 65 yesterday which because of a bomb threat was diverted to Salt Lake City. The DL staff were so caring and efficient. We passengers had no idea how long we would have to stay in that terminal. DL almost immediately started doing what the could to make us comfortable. There were cases of water, blankets, chocolate bars, folding chairs, pizza and burgers. They never seemed overwhelmed by the sudden onslaught of 500 people. They maintained calm and a professional yet friendly demeanor even when some pax had to wait in a long line to be interviewed by the FBI
I hear a lot of complaints in this forum. At the end of the day it sure was nice to see a dedicated group of DL employees show how much they care
They did a remarkable job maintaining order and giving us timely updates
I hear a lot of complaints in this forum. At the end of the day it sure was nice to see a dedicated group of DL employees show how much they care
They did a remarkable job maintaining order and giving us timely updates
Nov 19, 2015, 10:27 am
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Nov 19, 2015, 12:20 pm
#6
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Wow obscure2k! What an experience. Glad you and everyone on board is OK.
Lots of questions:
Was everyone interviewed by the FBI upon landing? Where did they hold you all while waiting to be questioned? What reason did the cabin crew give for the diversion (I assume they didn't tell you the real reason while on board)?
Nice to hear that Delta was so accommodating. The SLC crew is an especially caring bunch.
Lots of questions:
Was everyone interviewed by the FBI upon landing? Where did they hold you all while waiting to be questioned? What reason did the cabin crew give for the diversion (I assume they didn't tell you the real reason while on board)?
Nice to hear that Delta was so accommodating. The SLC crew is an especially caring bunch.
izza or burgers.
Nov 19, 2015, 4:40 pm
#8
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Wow obscure2k! What an experience. Glad you and everyone on board is OK.
Lots of questions:
Was everyone interviewed by the FBI upon landing? Where did they hold you all while waiting to be questioned? What reason did the cabin crew give for the diversion (I assume they didn't tell you the real reason while on board)?
Nice to hear that Delta was so accommodating. The SLC crew is an especially caring bunch.
Lots of questions:
Was everyone interviewed by the FBI upon landing? Where did they hold you all while waiting to be questioned? What reason did the cabin crew give for the diversion (I assume they didn't tell you the real reason while on board)?
Nice to hear that Delta was so accommodating. The SLC crew is an especially caring bunch.
My buddy who was working that night said the passengers were held in the FIS area. If so, that would make sense, as the mostly-empty massive customs hall seems to be generally unused, and the only single area large enough to hold nearly 500 passengers.
Nov 19, 2015, 4:56 pm
#9
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Nov 19, 2015, 5:01 pm
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Nov 19, 2015, 5:07 pm
#11
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Just as I'm sure the flight was catered to meet special dietary considerations, had you been on this flight and the snacks provided didn't meet your diet - DL would have accommodated.
Nov 19, 2015, 5:20 pm
#12
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Was this A380 stuck in SLC overnight? I assume the crew would have timed out before they could get off the ground again, but maybe not if they had double crew anyway.
Nov 19, 2015, 7:23 pm
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Nov 19, 2015, 7:24 pm
#14
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I connected through SLC on Tuesday night, and the A380 was still there when I departed at 11 pm, but according to the Air France website the plane took off a little after midnight and got to Paris on Wednesday afternoon. The passengers from IAD that were diverted to Halifax were not so lucky apparently... according to Air France the plane was supposed to leave Halifax Wednesday night.
Nov 19, 2015, 8:19 pm
#15
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I connected through SLC on Tuesday night, and the A380 was still there when I departed at 11 pm, but according to the Air France website the plane took off a little after midnight and got to Paris on Wednesday afternoon. The passengers from IAD that were diverted to Halifax were not so lucky apparently... according to Air France the plane was supposed to leave Halifax Wednesday night.