Dec 4, 2015, 7:08 am
Last edit by: Bowgie
Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
Delta Comfort for flights on/after May 16, 2016
May 25, 2016, 4:06 am
#2101
Join Date: Apr 2003
Location: PHX & PPT
Programs: DL PM, IHG Plat, Hilton Gold, AmExPlat
Posts: 833
If you get the "upgrade available" before check-in, you will be able to choose/change your seat at check-in regardless of where the upgrade assigns you a seat.
May 25, 2016, 8:35 pm
#2103
Join Date: Nov 2013
Programs: DL PM
Posts: 1,089
May 25, 2016, 8:54 pm
#2104
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
Flew ATL-SEA last night and there were about 25 people on the FC upgrade list but only 2 people on the C+ UG list. It looked like the flight left with maybe 5 or 6 empty middles in C+. So it appears at least on that flight that medallions were catching on and un-checking the C+ UG box.
Side note: I also noticed that both C+ UGs and my UG to FC (hooray!) appeared to clear when the lone GA was talking to pax and not actually touching her computer. Based on the "the computer decides" comment above, are gate UGs now being processed without GA intervention?
Side note: I also noticed that both C+ UGs and my UG to FC (hooray!) appeared to clear when the lone GA was talking to pax and not actually touching her computer. Based on the "the computer decides" comment above, are gate UGs now being processed without GA intervention?
May 26, 2016, 6:40 am
#2105
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,421
Wow just wow, finally experienced first hand the stupidity of at the gate only being allowed on one UG list, C+ or FC. In other words if you want to be on the FC list you cannot be on the C+ list. And then even if you have no chance on a FC upgrade DL is telling their agents not to let elites change from FC list to C+. This is supposedly cause it's not fair, in reality they just want the $$ for C+ and will make elites sit in non C- seats.
Horrible rule Delta.
Horrible rule Delta.
May 26, 2016, 6:56 am
#2106
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
Wow just wow, finally experienced first hand the stupidity of at the gate only being allowed on one UG list, C+ or FC. In other words if you want to be on the FC list you cannot be on the C+ list. And then even if you have no chance on a FC upgrade DL is telling their agents not to let elites change from FC list to C+. This is supposedly cause it's not fair, in reality they just want the $$ for C+ and will make elites sit in non C- seats.
Horrible rule Delta.
Horrible rule Delta.
May 26, 2016, 7:02 am
#2107
Join Date: Mar 2015
Posts: 1,989
Wow just wow, finally experienced first hand the stupidity of at the gate only being allowed on one UG list, C+ or FC. In other words if you want to be on the FC list you cannot be on the C+ list. And then even if you have no chance on a FC upgrade DL is telling their agents not to let elites change from FC list to C+. This is supposedly cause it's not fair, in reality they just want the $$ for C+ and will make elites sit in non C- seats.
Horrible rule Delta.
Horrible rule Delta.
May 26, 2016, 7:22 am
#2108
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,197
Doesn't make sense why one couldn't be on both lists... if you don't clear into F then you can still clear into C+. If GAs aren't allowing this then why are there two check boxes for an upgrade request into F and an 'upgrade' request into C+.
May 26, 2016, 8:00 am
#2110
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,421
Now could I have been put on the C+ list as well? If not could I have at least been taken off the FC list and then put on the C+ list? I don't know what IT rules/limitations that DL has been the GA said "I can't do it". Who knows, all I know is that it appears DL is behind this.
May 26, 2016, 8:11 am
#2111
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Platinum, Hilton HHonors Diamond
Posts: 1,203
So now that C+ is a W fare and can be booked separately, does that mean you can't upgrade after ticketing? I'd rather be cheap, book the tickets on the DL Amex, but use my Ritz card for the 'upgraded' seat and be reimbursed for it. I don't know if that is an option now.
W to purchase is $49 more for JFK-STT ($98 roundtrip), would it cost more after ticketing? Seems cheaper than AA or UA's products, receptively, and offers a little bit more value too. For example, AA and UA usually want $40-50 each way for 2 hour flights for MCE or Economy Plus. I fly AA pretty regularly, UA once a year usually, but have not flown DL since 2002, so thanks for any responses!
W to purchase is $49 more for JFK-STT ($98 roundtrip), would it cost more after ticketing? Seems cheaper than AA or UA's products, receptively, and offers a little bit more value too. For example, AA and UA usually want $40-50 each way for 2 hour flights for MCE or Economy Plus. I fly AA pretty regularly, UA once a year usually, but have not flown DL since 2002, so thanks for any responses!
May 26, 2016, 9:03 am
#2112
Join Date: Jan 2013
Location: midwest
Programs: DL PM, Marriott Gold
Posts: 920
This way they can offer to sell us (and much more importantly, kettles) a C+ seat at OLCI even though we get them supposedly free, as happened when I checked in the other day, LAX-MSP on a 767. I was offered to 'enhance my experience' (oh that enhance word) for $59. I declined as I had an exit window seat.
Finished check in and looked at the seat map. Two middle C+ seats remained. That's an enhanced experience? OK, you get a free cocktail (but I don't drink) and a pass of slightly better snacks. In a middle seat.
I just was stunned at Delta's chutzpah. Fifty nine bucks for a middle C+ seat, 3" extra leg room, 2:59 air time?!?
If one had elected to pay the $59, would you have been able to see that it was only middles before putting in the CC? As it turned out, 4 more C+ seats opened up as PMs and DMs got D1 seats, but you'd have to hover and nab a better C+ seat.
The whole thing is absurd. And now being rolled out for Asia and Latin America. :/
May 26, 2016, 9:11 am
#2113
Join Date: Mar 2015
Location: Seattle
Programs: DL DM, Marriott Gold
Posts: 609
Flew ATL-SEA last night and there were about 25 people on the FC upgrade list but only 2 people on the C+ UG list. It looked like the flight left with maybe 5 or 6 empty middles in C+. So it appears at least on that flight that medallions were catching on and un-checking the C+ UG box.
May 26, 2016, 9:17 am
#2114
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,112
UA does this. I don't see where the issue is, but then we're allowed to select E+ seats at booking anyways...
May 26, 2016, 9:17 am
#2115
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246