Dec 4, 2015, 7:08 am
Last edit by: Bowgie
Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
Delta Comfort for flights on/after May 16, 2016
Nov 13, 2015, 1:33 pm
#331
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Nov 13, 2015, 1:52 pm
#332
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2-2-2 is window-aisle, aisle-aisle, aisle-window. A middle does not touch either an aisle or the side of the plane (window).
Nov 13, 2015, 2:05 pm
#333
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Nov 13, 2015, 2:12 pm
#334
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Was also told everything was fine. I asked if she had any knowledge of the new changes for C+ and she said was scheduled for training on it next week and didn't have all the details but were told there some big changes coming to the program but she was pretty sure that as a diamond I would still be able to select C+ seats at booking and the policy on getting first class upgrades shouldn't be changing and it shouldn't have much of an impact on diamonds or platinum's. Hope she is right.
Someone that is gold in my office called to find out about the changes to C+ seats for gold's. The gold rep wasn't sure of all the chances but thought gold's would still be able to select seats a t-48 for free like before and that they heard four upgrade certificates a year would be issued to gold's. The rep said she was told the certificates would be good for a one way flight not round trip (which she figured) and they would not be able to be used on International flights, only flights where complimentary first class upgrades available.
I hope she is right about the International flights. It's enough to get an aisle C+ seat as it is now on an international booked less than a month out without having to compete against gold's and silvers for those seats.
Nov 13, 2015, 2:37 pm
#336
Join Date: Mar 2010
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Just reported in the inflight catering thread: full refresh of domestic F meals. I'm not sure this is a good sign for the upgrade program, though the food does sound better.
http://news.delta.com/delta-serving-...rst-class-fare
http://news.delta.com/delta-serving-...rst-class-fare
Nov 13, 2015, 2:56 pm
#337
Join Date: Mar 2010
Location: FRA
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Any idea/news how this change will affect STE pax from partner airlines? Until now I (an FB Plat) was treated the same way as DL Plat/Diamond in terms of free EC seats.
Nov 13, 2015, 3:30 pm
#338
Join Date: Sep 2013
Location: CHI
Posts: 501
Nov 13, 2015, 3:39 pm
#339
Join Date: Nov 2013
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Just reported in the inflight catering thread: full refresh of domestic F meals. I'm not sure this is a good sign for the upgrade program, though the food does sound better.
http://news.delta.com/delta-serving-...rst-class-fare
http://news.delta.com/delta-serving-...rst-class-fare
Nov 13, 2015, 3:43 pm
#340
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Nov 13, 2015, 3:46 pm
#341
Join Date: Nov 2013
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Nov 13, 2015, 3:51 pm
#342
Join Date: Mar 2010
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Nov 13, 2015, 3:54 pm
#343
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I RUC'ed last minute SMF-ATL today, seconds before they closed the list. Was 5/36 with 1 open. I few minutes later remembered I needed to recheck in and saw I was already assigned 1a and checked in. Didn't need to do the reshuffle on the list.
Nov 13, 2015, 4:05 pm
#344
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Nov 13, 2015, 4:06 pm
#345
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I really like this idea. Bolt a tray table in the middle like AA used to have on a couple rows of its 737 and upgrade the soft product to what one would find in Euro J on BA/LH and that would be something I would definitely pay for routinely.