Last edit by: Bowgie
Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
Delta Comfort for flights on/after May 16, 2016
#1966
Join Date: Nov 2013
Programs: DL PM
Posts: 1,089
I've done that myself. However in the past since she was with me in C+ prior to the upgrade, when I took her seat I was only a few rows back and still had a decent seat. Now we'll both be in full steerage so if I don't get the upgrade to first to give her we're stuck in cramped seats and no free drinks to get the vacation started. Getting nice seats for vacations with my spouse is, to me, a really important benefit that they are taking away.
#1968
Join Date: Nov 2013
Programs: DL PM
Posts: 1,089
Yes. You can be upgraded to WU and then to RU if a seat stays open. FC UGs work essentially how they always have; getting a C+ UG does not remove you from the list.
[edit] if you clear for comfort+ ahead of time, it looks like this on dl.com:
[/edit]
[edit] if you clear for comfort+ ahead of time, it looks like this on dl.com:
[/edit]
Last edited by appleguru; May 18, 2016 at 10:00 am
#1969
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
I'm amazed that this still hasn't been clarified. Any other data points?
#1970
Join Date: Jun 2010
Location: BTR
Programs: DL GM, UA Silver, Marriott Plat, National Exec
Posts: 1,810
Yes. You can be upgraded to WU and then to RU if a seat stays open. FC UGs work essentially how they always have; getting a C+ UG does not remove you from the list.
#1971
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,309
looking a month out (Tues 21 Jun), C+ is either $59 or $89 over coach on LAX-JFK; when I search LAX-JFK-DCA, it's $34 for the whole trip
#1973
I think they are trying to make this crap its own cabin and are keeping people from sitting here if they don't want to pay.
#1974
About three hours til departure I called the DM line. She told me I was on the list but she wasn't sure why I couldn't see it. About 10 minutes later the list magically popped up on the DL app.
#1975
Join Date: May 2011
Location: NYC
Programs: DL PM. 1MM
Posts: 2,042
Boarding door just closed for my SEA-PHX flight.
CR9
FC is full, Y looks full.
Comfort + has 3 of 12 seats full.
Looks like they ARE trying to make it its own cabin?
Idk...just a weird observation as I've never seen this happen with that many empty seats but FC & Y being full.
CR9
FC is full, Y looks full.
Comfort + has 3 of 12 seats full.
Looks like they ARE trying to make it its own cabin?
Idk...just a weird observation as I've never seen this happen with that many empty seats but FC & Y being full.
#1976
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,141
So you didn't clear into C+ shortly after you purchased the ticket and requested the upgrade? Were there seats open?
#1977
#1978
#1980
Join Date: Jan 2000
Posts: 3,011
DL4707 today LAX-SJC. Coach is full (all seats assigned). 12 seats available in Comfort Plus and 2 in F. Upgrade list is 1 for F and 2 for Comfort Plus. The guy wait listed for C+ is also listed for F.
So this RJ can go out with 11 empty seat in C+ and 1 in Coach and 1 in F?
This seems like bad revenue management.
Usually on this flight it's full in coach and 6 or 7 waiting for F that maybe 2 get.
So this RJ can go out with 11 empty seat in C+ and 1 in Coach and 1 in F?
This seems like bad revenue management.
Usually on this flight it's full in coach and 6 or 7 waiting for F that maybe 2 get.