"Sincere" Apology
Aug 31, 2015, 8:30 am
#1
Original Poster
Join Date: Aug 2013
Location: Barcelona
Programs: PM
Posts: 5
"Sincere" Apology
After a delayed flight (DTW-CDG) led to a missed connection (CDG-BCN), the friendly Air France agent pulled a card from a stack of about 100 identical cards that read, "Delta: Please accept our sincere apology".
Maybe this is common practice, but it's the first time I've seen it. Not sure how sincere it is to hand someone a generic card. Given the size of the stack the agent had, seems like they hand these out frequently.
Maybe this is common practice, but it's the first time I've seen it. Not sure how sincere it is to hand someone a generic card. Given the size of the stack the agent had, seems like they hand these out frequently.
Aug 31, 2015, 9:18 am
#3
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
Wait...that's all it is? It is not a voucher for anything? If that is the case, I would think this would be better coming "sincerely" from the person handing it to you. But I would really think that this is supposed to be part of something else---like the lost baggage toiletry kit or something.
Aug 31, 2015, 9:20 am
#4
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
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Was there anything on the back? Phone number to call, code to redeem for miles/meal voucher, anything at all?
The message conveyed by a generic card/bookmark can just as easily be done by training the agents how to genuinely say, "So sorry for the delay, here's how I can (or can't) help."
The message conveyed by a generic card/bookmark can just as easily be done by training the agents how to genuinely say, "So sorry for the delay, here's how I can (or can't) help."
Aug 31, 2015, 9:23 am
#5
Join Date: Feb 2015
Location: DCA, TUL
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Aug 31, 2015, 9:34 am
#7
Original Poster
Join Date: Aug 2013
Location: Barcelona
Programs: PM
Posts: 5
No phone number, nothing on the back. Back and front are identical.
The agent was very polite and did apologize. Separately, I received a 16€ voucher for lunch. I was happy with the service. The agent handed this to me at the very end of our interaction, and did so somewhat begrudgingly. We shared a look that basically said, “This is company policy and we both think it’s kind of senseless”. ...that was my interpretation anyway!
This almost beats the time in BCN when at check-in I was handed a 10”x5” laminated card that said “Sky Priority”, which I was told I should wave around to get past the crowds on my way to the gate.
The agent was very polite and did apologize. Separately, I received a 16€ voucher for lunch. I was happy with the service. The agent handed this to me at the very end of our interaction, and did so somewhat begrudgingly. We shared a look that basically said, “This is company policy and we both think it’s kind of senseless”. ...that was my interpretation anyway!
This almost beats the time in BCN when at check-in I was handed a 10”x5” laminated card that said “Sky Priority”, which I was told I should wave around to get past the crowds on my way to the gate.
Aug 31, 2015, 9:43 am
#8
Join Date: Jun 2005
Location: Huntsville, AL
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Aug 31, 2015, 9:56 am
#9
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
They also do this at AMS, though not sure if they still do with new security.
Aug 31, 2015, 10:08 am
#10
Join Date: Jul 2012
Location: MSP
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Aug 31, 2015, 10:15 am
#11
FlyerTalk Evangelist
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Though the last time I was at AMS it didn't matter as they boarded the J last due to broken air conditioning on the plane.
Aug 31, 2015, 9:51 pm
#12
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PMNW had a red dot sticker to place on one's clothing to identify their passengers who should get priority handling. It made more sense as it wasn't an additional piece of paper to carry and drop on the floor or lose.
Last edited by MSPeconomist; Sep 1, 2015 at 6:38 am Reason: typo!
Aug 31, 2015, 10:51 pm
#13
Join Date: May 2009
Location: Seattle, WA
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The agents never bother giving them out in the Sky Priority lanes, but I've always been given one when I ask
Sep 1, 2015, 12:08 am
#14
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My PMNW experience with this was on a flight exTPE (to NRT) in business class, where I checked in at the (elite and) business class counter.
Sep 1, 2015, 4:49 am
#15
Join Date: Sep 2012
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