New Premium Checkin at LAX
Aug 21, 2015, 11:03 am
#1
Original Poster
Join Date: Jul 2007
Location: VPS
Programs: DL-DM, 2MM; AA,QF,UA, WN. Every imaginable hotel program
Posts: 2,352
New Premium Checkin at LAX
My Mom is excited to be flying in F from LAX to SEA next weekend. Today she received an email from DL touting the new Delta ONE checkin experience at LAX. I now Delta One refers to what used to be called BE. And F from LAX to SEA is not BE. But the fact that they sent this email to her makes me think that it may apply to her after all. So my question is this: do ALL premium pax use this new checkin at LAX, or just true Delta ONE pax? And where is this? I was just at LAX on Sunday and did not see any premium checkin counter at all, and no signs directing people to it.
Aug 21, 2015, 11:28 am
#2
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,182
The premium checkin is for Delta One pax and is separate from the rest. At LAX the exterior entrances have signs with one for Delta One, then the next for SkyPriority, then all of the normal DL entrances. If you go in through a 'normal' entrance, you won't see signs for D1 as it is separated from the normal check in area.
Aug 21, 2015, 12:01 pm
#3
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
My Mom is excited to be flying in F from LAX to SEA next weekend. Today she received an email from DL touting the new Delta ONE checkin experience at LAX. I now Delta One refers to what used to be called BE. And F from LAX to SEA is not BE. But the fact that they sent this email to her makes me think that it may apply to her after all. So my question is this: do ALL premium pax use this new checkin at LAX, or just true Delta ONE pax? And where is this? I was just at LAX on Sunday and did not see any premium checkin counter at all, and no signs directing people to it.
Aug 21, 2015, 1:40 pm
#4
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,393
Assuming that the email is specific to her and not just some mass mailing, I'd print it out and bring it since it could be interpreted as an invitation, especially if it refers to her itinerary or travel date.
Aug 23, 2015, 4:38 am
#6
Join Date: Aug 2012
Location: London
Programs: DL FO, BA Bronze, Avis Preferred
Posts: 851
Alternatively, if she's continuing from a D1 flight TO LAX, if LAX is a legal stopover under her fare, AFAIK she can use the new facility. I'm not sure what happens if there's a D1 flight on the same PNR in the "other direction."
Assuming that the email is specific to her and not just some mass mailing, I'd print it out and bring it since it could be interpreted as an invitation, especially if it refers to her itinerary or travel date.
Assuming that the email is specific to her and not just some mass mailing, I'd print it out and bring it since it could be interpreted as an invitation, especially if it refers to her itinerary or travel date.
Aug 23, 2015, 10:54 am
#7
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,107
- Confirmed D1 passengers departing from LAX
- Passengers in any cabin connecting to a D1 flight, or a long haul SkyTeam F/J flight
- DL360
So if your Mom is just flying F from LAX to SEA she will very likely be denied access. There is a greeter at the door with an electronic list of passengers entitled to access. That, and not any email, will be what decides access.
The D1 check-in has a few perks over SP: you're less likely to get stuck behind a bunch of people with complex re-ticketing issues; it's quiet, there aren't likely to be more than 1 or 2 other people there; fantastic restrooms; light snacks and beverages; jumping to the front of the security queue. It's nice, but not life changing.
Aug 23, 2015, 12:56 pm
#8
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
Aug 23, 2015, 1:01 pm
#9
Join Date: Aug 2012
Location: London
Programs: DL FO, BA Bronze, Avis Preferred
Posts: 851
Aug 23, 2015, 3:27 pm
#10
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,107
TBH, I was more excited by the bottled sparkling water 
Speaking of which, the LAX SC now has one of those water dispensers where one button gets you cold, one gets you sparkling, and two get you hot water. (I first saw these in an Air New Zealand lounge.) I guess it pairs nicely with the Starbucks machine.
Speaking of which, the LAX SC now has one of those water dispensers where one button gets you cold, one gets you sparkling, and two get you hot water. (I first saw these in an Air New Zealand lounge.) I guess it pairs nicely with the Starbucks machine.
Aug 23, 2015, 3:50 pm
#11
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
I'm a little bit 
. . . .
Why would they have bottles of ANYTHING immediately before security? Are there tables or chairs to relax for a few minutes after you check-in, and before you exit to where, supposedly, you are dumped out directly at TSA?!?
. . . .Why would they have bottles of ANYTHING immediately before security? Are there tables or chairs to relax for a few minutes after you check-in, and before you exit to where, supposedly, you are dumped out directly at TSA?!?
Aug 23, 2015, 5:09 pm
#12
Join Date: Apr 2012
Location: California
Programs: DeltaSilver/MM, Marriott Platinum
Posts: 494
Yes there are. But, no coffee. I was there for a while trying to sort out a problem with my wife not being on the upgrade list.
Aug 23, 2015, 5:52 pm
#13
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,107
There's seating for about 10 people (two couches and 4 chairs). It's good for sorting through your stuff before security, or waiting for a ticketing issue to be resolved, or a quick phone call.
Aug 23, 2015, 6:08 pm
#14
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
Aug 23, 2015, 8:21 pm
#15
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,393
The full access list is available unsurprisingly at delta.com, but in summary
So if your Mom is just flying F from LAX to SEA she will very likely be denied access. There is a greeter at the door with an electronic list of passengers entitled to access. That, and not any email, will be what decides access.
The D1 check-in has a few perks over SP: you're less likely to get stuck behind a bunch of people with complex re-ticketing issues; it's quiet, there aren't likely to be more than 1 or 2 other people there; fantastic restrooms; light snacks and beverages; jumping to the front of the security queue. It's nice, but not life changing.
- Confirmed D1 passengers departing from LAX
- Passengers in any cabin connecting to a D1 flight, or a long haul SkyTeam F/J flight
- DL360
So if your Mom is just flying F from LAX to SEA she will very likely be denied access. There is a greeter at the door with an electronic list of passengers entitled to access. That, and not any email, will be what decides access.
The D1 check-in has a few perks over SP: you're less likely to get stuck behind a bunch of people with complex re-ticketing issues; it's quiet, there aren't likely to be more than 1 or 2 other people there; fantastic restrooms; light snacks and beverages; jumping to the front of the security queue. It's nice, but not life changing.