New VDB Policies
#31
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
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Are gift cards with 6 month expiration dates even legal? The CARD act requires that gift cards expire no sooner than 5 years after activation, and many states have their own laws.
#32
Join Date: Jun 2013
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If the amounts are the same, and the process is pretty painless to get them, I'm okay with this as long as their aren't tax implications or anything like that. $800 in AmEx cards or Amazon credit is worth more to me than $800 in Delta dollars. Though I'm a little worried about the "no rebooking until the flight is closed" part unless they clarify that you can be protected on your replacement flights, just not actually rebooked, until your original flight closes.
I have a flight through MSP this afternoon that was soliciting for volunteers at check in. So maybe I'll see this in action today.
I have a flight through MSP this afternoon that was soliciting for volunteers at check in. So maybe I'll see this in action today.
#33
Join Date: May 2009
Location: Seattle, WA
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Posts: 3,944
(That's why I like Amazon balances; in my case, as a Seattle resident, I buy everything from groceries to books and movies from them, so I know it'll get used there.)
http://www.consumerfinance.gov/askcf...-my-money.html has more details.
#34
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Not only that, but doing other gift cards, either in addition to or instead of DL vouchers, wil encourage more kettles to volunteer, probably for very small amounts.
#35
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If the amounts are the same, and the process is pretty painless to get them, I'm okay with this as long as their aren't tax implications or anything like that. $800 in AmEx cards or Amazon credit is worth more to me than $800 in Delta dollars. Though I'm a little worried about the "no rebooking until the flight is closed" part unless they clarify that you can be protected on your replacement flights, just not actually rebooked, until your original flight closes.
I have a flight through MSP this afternoon that was soliciting for volunteers at check in. So maybe I'll see this in action today.
I have a flight through MSP this afternoon that was soliciting for volunteers at check in. So maybe I'll see this in action today.
#36
Join Date: May 2011
Location: NYC
Programs: DL PM. 1MM
Posts: 2,045
This approach was also utilized today at LGA for my VDB opportunity. So if it is experimental it's not limited to just MSP. All volunteers were promised amounts and given a general idea of what flight that would be placed on and told to standby. Many volunteers were told to board just before the boarding door was closed. I was one of four volunteers needed. We were offered $1000 gift card of choice or delta voucher. Gift cards are administered through an email link. You click the link fill out basic info and the card will arrive within 10 days.
Gift card options included AMEX, Amazon, Macy's, Bloomingdales, and others that I can't recall. I opted for AMEX (no brainer!)
I see a real problem with this approach; let me explain why. After the GA for my flight (LGA-ATL) confirmed the final manifest she took the final paperwork down the gateway and told us to wait there. She was gone for probably 10 minutes or so before she came back.
Then she issues all of us compensation.
Then starts re-booking us one by one. This takes time. Lots of precious time. In all that processing time what if the flights we were promised are no longer available? 2 of the 4 vols on my flight needed the 4:30pm LGA-RDU flight which I'm not sure if they were going to make. I left the gate at 4:20 and their tickets still had not been re-issued (gate agent was on a long ish hold for re-issue desk).
Gift card options included AMEX, Amazon, Macy's, Bloomingdales, and others that I can't recall. I opted for AMEX (no brainer!)
I see a real problem with this approach; let me explain why. After the GA for my flight (LGA-ATL) confirmed the final manifest she took the final paperwork down the gateway and told us to wait there. She was gone for probably 10 minutes or so before she came back.
Then she issues all of us compensation.
Then starts re-booking us one by one. This takes time. Lots of precious time. In all that processing time what if the flights we were promised are no longer available? 2 of the 4 vols on my flight needed the 4:30pm LGA-RDU flight which I'm not sure if they were going to make. I left the gate at 4:20 and their tickets still had not been re-issued (gate agent was on a long ish hold for re-issue desk).
#37
Join Date: Feb 2015
Posts: 210
I thought that this was the only way that it was done... I have experienced this as far back as 2013 and wasn't aware that they ever send volunteers away until the door is ready to close. I've VDB'd probably around 4-5 times in the past few years, and have always gone up and been told my compensation amount, then told my alternative routing and had a seat protected on it, then told to wait and keep my original boarding pass. In some of these cases I've been told to board the aircraft, other times gone up to be reticketed for the next flight. But I've never just been given a new ticket and sent on my way before the original flight was ready to depart.
#38
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this pretty much kills a lot of the benefits of VDB for seasoned/informed travelers who volunteer with their desired option, particularly if said option is less than, say, 30 minutes away ... it represents a lot of extra work for a GA who is doubtless already harried by the need to process VDBs in the first place
my last VDB experience likely would not have happened under these rules -- 725 departure DTW-DCA needed three volunteers when I got to the gate at 640, first option was DCA at 1030 and second option was IAD at 741 ... I said IAD was fine, GA said "I'll take you right now" and generated the BP and the voucher immediately
my last VDB experience likely would not have happened under these rules -- 725 departure DTW-DCA needed three volunteers when I got to the gate at 640, first option was DCA at 1030 and second option was IAD at 741 ... I said IAD was fine, GA said "I'll take you right now" and generated the BP and the voucher immediately
Last edited by jrl767; Jul 2, 2015 at 5:08 pm
#39
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Join Date: Sep 2009
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Being given a protected seat on an alternative routing is very different from only being told in a general way how one will be rebooked.
#40
Join Date: Mar 2015
Posts: 1,989
I thought that this was the only way that it was done... I have experienced this as far back as 2013 and wasn't aware that they ever send volunteers away until the door is ready to close. I've VDB'd probably around 4-5 times in the past few years, and have always gone up and been told my compensation amount, then told my alternative routing and had a seat protected on it, then told to wait and keep my original boarding pass. In some of these cases I've been told to board the aircraft, other times gone up to be reticketed for the next flight. But I've never just been given a new ticket and sent on my way before the original flight was ready to depart.
#41
Join Date: May 2015
Posts: 2,881
My one and only time was in March this year. They did not even ask for volunteer but instead page me to the front and offer to get me to my destination earlier on a different route (2 segments). No compensation, just confirmed upgrades in both legs (I was already cleared for the first leg anyways) and the new flight leaves earlier than my original route. I did managed to get the original route MQM credit. I was 'new' and did not ask for anything +_+
#43
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
#44
Join Date: Feb 2008
Programs: DL 4MM; DM
Posts: 1,397