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There's certainly IDB compensation involved, so it isn't all bad.
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Originally Posted by sethb
(Post 24982589)
There's certainly IDB compensation involved, so it isn't all bad.
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Originally Posted by OHDL1
(Post 24983409)
How so?
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Originally Posted by fgirard
(Post 24980992)
So, the question is, is this a DL issue or an AF issue? |
Originally Posted by SEA-Flyer
(Post 24983450)
He had a confirmed reservation in business class (he wasn't a standby passenger), wasn't allowed to board because it was full. You don't need to have a seat assignment to qualify for IDB. Confirmed reservation is sufficient.
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Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 8_3 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12F70 Safari/600.1.4)
Well, instead of flying LAX-CDG or LAX-MEX-CDG, one of the Red Coats at T5 placed me on LX for LAX-ZRH-CDG. However that was a little bit of a fight to get as she was telling me that "they normally don't send people on [OAL] if there is a reasonable itinerary on DL available." And on top of that, I had to push to get her to book me in C because she kept on telling me that the computer will only re-book in Y. And it seems that my D fare is now a Z fare and is causing mayhem at ZRH because I can't standby for an earlier flight. Someone at the counter next to me overheard what was happening and suggested that I tweet DL, but I don't think the DL tweeting team would have been able to handle this well. |
Originally Posted by MSPeconomist
(Post 24983951)
However, he wasn't able to check in and hence failed to check in on time. Isn't being checked in part of the requirement?
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On LX, is Z deeply discounted business class or award/upgrade inventory? If it's an award code, you might have trouble getting mileage credit, although there shouldn't be a reason for DL to rebook you into another carrier's award ticket class.
A DL D fare is fairly high (but not last seat availability), but it's still 150% MQMs so at least you won't have that fight with ORC, assuming that you care about DL/SkyTeam MQMs at all at this point. Well done on getting yourself onto LX and to Paris today rather than tomorrow. |
Originally Posted by sethb
(Post 24984180)
He had a confirmed ticket (and seat up until the airline released it for no good reason) and attempted to check in on time. I don't think the airline has an out for overselling by refusing to let passengers check in.
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If the being checked-in was part of the IDB requirements, there would never be any IDBs - carriers would have their check-in systems intentionally error out once the plane was full to prevent IDBs.
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Originally Posted by MSPeconomist
(Post 24983951)
However, he wasn't able to check in and hence failed to check in on time. Isn't being checked in part of the requirement?
* To be eligible for compensation, you must have a confirmed reservation. A written confirmation issued by the airline or an authorized agent or reservation service qualifies you in this regard even if the airline can't find your reservation in the computer, as long as you didn't cancel your reservation or miss a reconfirmation deadline. * Each airline has a check-in deadline, which is the amount of time before scheduled departure that you must present yourself to the airline at the airport. For domestic flights most carriers require you to be at the departure gate between 10 minutes and 30 minutes before scheduled departure, but some deadlines can be an hour or longer. Check-in deadlines on international flights can be as much as three hours before scheduled departure time. Some airlines may simply require you to be at the ticket/baggage counter by this time; most, however, require that you get all the way to the boarding area. Some may have deadlines at both locations. If you miss the check-in deadline, you may have lost your reservation and your right to compensation if the flight is oversold. * As noted above, no compensation is due if the airline arranges substitute transportation which is scheduled to arrive at your destination within one hour of your originally scheduled arrival time. |
Originally Posted by fgirard
(Post 24981533)
Surprisingly enough, my Club 2000 card allowed me into the SkyPriority check-in line, while merely having a C reservation didn't.
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Originally Posted by jimrpa
(Post 24986667)
Wait - WHAT?! A Business Class/Delta ONE reservation most certainly does give you Sky Priority! In fact, Delta's been bragging about their fantastic new private check in lounge for Delta ONE passengers at LAX!
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C on AF does not come with the privilege of using the new DL VIP check in lounge, but all confirmed business class passengers on SkyTeam partners should get SkyPriority everything.
Isn't AF C in fact a pretty high (or even the highest) business class fare class? IIRC elsewhere in this thread OP referred to a DL D fare class being converted to Z on LX when he was rebooked by DL. |
Originally Posted by djk7
(Post 24986421)
No, you have to "present" yourself before the check in deadline. From the DOT web site:
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