"Seat assignment has been changed due to seat duplication"
#31
Original Poster
Join Date: Jan 2010
Location: Twin Cities
Programs: Delta DM MM, IHG Plat, Hilton DM, Marriott SE, Emerald EE, Oakdale Gun Club, NRA & GOA Life Member
Posts: 3,870
Are you saying you sometimes treat customer service employees badly?
#32
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
#33
Original Poster
Join Date: Jan 2010
Location: Twin Cities
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Posts: 3,870
I travel a lot (49 segments so far this year) and I rarely see any interactions with CSA and customers that are venomous. Of course, I rarely fly through DTW any more so maybe that's why.
#34
Join Date: May 2004
Location: SDF
Programs: DL:360/DM/6 MMer; Bonvoy: Lifetime Titanium 10+M pts, 3100+ nights;
Posts: 1,441
I was going to Asia in my fav 777 seat, 7A, and the equipment was changed to the newer configuration with fewer BE seats. For whatever reason, I was moved out of 7A into some random seat. This happened on a Saturday and I caught it shortly after it happened. I called, talked to a supervisor and got put back into 7A. I didn't know where the random person that landed in 7A was moved nor did I care.
#35
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#36
Join Date: Sep 2010
Location: DCA
Programs: AA Plat Pro, DL GM, Marriott LTP
Posts: 563
They can.
I was going to Asia in my fav 777 seat, 7A, and the equipment was changed to the newer configuration with fewer BE seats. For whatever reason, I was moved out of 7A into some random seat. This happened on a Saturday and I caught it shortly after it happened. I called, talked to a supervisor and got put back into 7A. I didn't know where the random person that landed in 7A was moved nor did I care.
I was going to Asia in my fav 777 seat, 7A, and the equipment was changed to the newer configuration with fewer BE seats. For whatever reason, I was moved out of 7A into some random seat. This happened on a Saturday and I caught it shortly after it happened. I called, talked to a supervisor and got put back into 7A. I didn't know where the random person that landed in 7A was moved nor did I care.
#37
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
That's how we used to handle this sort of thing in the hotels in which I worked. Occasionally, the sales people would double-book a conference room or suite. No one usually did anything until a week out, in hopes that attrition or a cancellation happened.
Perhaps Delta does something similar. Maybe they don't deal with this type of problem until 6 weeks out. That's about when your flight is, right?
#38
Join Date: Aug 2013
Location: LAS HNL
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Posts: 4,479
I know a lot about how FAM's operate and this sounds normal to me. I will not go into any further details about how many on are a flt or where they sit. Again, DL or any carrier will NOT tell the OP that a FAM is taking his/her seat.
OP - after your flt, please post back on here and let us know who was in those seats. After the flt ask the person that sat in your original seat if he/she is a FAM, they just might let you know.
#39
Join Date: May 2004
Location: SDF
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#40
Join Date: Aug 2013
Location: LAS HNL
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The ABILITY is there to do what???
They may not WANT to???
They are a ABLE to???
#41
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Why not? Sometimes the easiest way to fix a problem like this is to do nothing. One of the two parties might change flights. Or, perhaps an equipment change might occur.
That's how we used to handle this sort of thing in the hotels in which I worked. Occasionally, the sales people would double-book a conference room or suite. No one usually did anything until a week out, in hopes that attrition or a cancellation happened.
Perhaps Delta does something similar. Maybe they don't deal with this type of problem until 6 weeks out. That's about when your flight is, right?
That's how we used to handle this sort of thing in the hotels in which I worked. Occasionally, the sales people would double-book a conference room or suite. No one usually did anything until a week out, in hopes that attrition or a cancellation happened.
Perhaps Delta does something similar. Maybe they don't deal with this type of problem until 6 weeks out. That's about when your flight is, right?
But telling someone early, when there are still a lot of choices remaining, has to be better than telling them late when there are fewer.
#42
Original Poster
Join Date: Jan 2010
Location: Twin Cities
Programs: Delta DM MM, IHG Plat, Hilton DM, Marriott SE, Emerald EE, Oakdale Gun Club, NRA & GOA Life Member
Posts: 3,870
I'm pretty sure you're right kettle1 about it being a FAM. The reply I got back from Delta makes no mention of duplicate seats.
"We understand the importance of providing pre-assigned seats for our
customers and try to honor all seat selection requests. Seats are
reserved on a first-come, first-served basis up to 331 days prior to
departure. However, seat assignments are never guaranteed. We understand
that our Diamond Medallion Members are more likely, because of their
travel frequency, to experience reassigning of seats due to aircraft
changes or operational constraints. In situations such as this,
customers may need to arrange new seating with our agents at the gate
prior to boarding.
In the meantime, reservations are always changing and seats may open
back up. You may view or change assignments at any time to your
reservation online by visiting delta.com.
Our goal is to provide the highest possible standard of service in all
areas of our operation, and I know there is nothing I can say to erase
your disappointment with our service, but please know our apologies are
most sincere and we regret any inconvenience."
"We understand the importance of providing pre-assigned seats for our
customers and try to honor all seat selection requests. Seats are
reserved on a first-come, first-served basis up to 331 days prior to
departure. However, seat assignments are never guaranteed. We understand
that our Diamond Medallion Members are more likely, because of their
travel frequency, to experience reassigning of seats due to aircraft
changes or operational constraints. In situations such as this,
customers may need to arrange new seating with our agents at the gate
prior to boarding.
In the meantime, reservations are always changing and seats may open
back up. You may view or change assignments at any time to your
reservation online by visiting delta.com.
Our goal is to provide the highest possible standard of service in all
areas of our operation, and I know there is nothing I can say to erase
your disappointment with our service, but please know our apologies are
most sincere and we regret any inconvenience."
#43
Join Date: Feb 2008
Programs: DL 4MM; DM
Posts: 1,395
I'm just surprised DL would even bother to send an email about a seat reassignment, FAM or not. Not to mention two pax were reassigned seats. When I've been moved there's been no notice until I print my boarding pass (or a new chit pops out when my BP is scanned. Just seems more likely to me this may be a VIP situation vs multiple FAMs.
#44
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I'm just surprised DL would even bother to send an email about a seat reassignment, FAM or not. Not to mention two pax were reassigned seats. When I've been moved there's been no notice until I print my boarding pass (or a new chit pops out when my BP is scanned. Just seems more likely to me this may be a VIP situation vs multiple FAMs.
#45
Join Date: May 2013
Location: Dallas
Programs: DL DM; Hilton Diamond
Posts: 97
I'm just surprised DL would even bother to send an email about a seat reassignment, FAM or not. Not to mention two pax were reassigned seats. When I've been moved there's been no notice until I print my boarding pass (or a new chit pops out when my BP is scanned. Just seems more likely to me this may be a VIP situation vs multiple FAMs.
I had a FAM sit behind me once on an ATL - Paris flight. She made it very obvious because she left her ID out and at one point dropped it! (Happened JFK-LAX once As well - kept opening his wallet and flashing his ID).