Original routing credit- is this a change in policy?
#1
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Original routing credit- is this a change in policy?
Recent TATL trip- several weeks before departure, DL had a schedule change and so they rerouted me. The new routing resulted in a decrease of 1600 MQM's and 1500 Sky Miles. (it included segment changes from KL to Transavia, a KL regional subsidiary that isn't part of Skyteam and doesn't earn miles)
My request for original routing credit was denied, with the explanation that:
Is this a new policy or a change in policy? I thought that, as long as the change was forced from their end and not by the passengers wishes or request, they used to grant original routing credit.
My request for original routing credit was denied, with the explanation that:
the schedule change took place prior to departure. The only time we post the originally booked tickets are impacted by a delay. I show the change in routing was done due to a schedule change. Regretfully, we do not post the original miles due to schedule changes.
#2
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That's an interesting statement. I don't recall things being expressed that way. IMHO it suggests that acceptance of a re-route from a schedule change is always a passenger's choice, with the alternative a refund. One could rationalize day-of-schedule IROPs the same way, if they want to get sticky about it.
#3
Join Date: Jul 2003
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I was just wondering about this issue.
I booked SIN-NRT-JFK-LAX and a schedule change would have only given me a 54-minute connection in JFK to clear immigration and customs and make my connection.
I called Delta and they rerouted me SIN-NRT-ATL-LAX.
I was going to request ORC after the flight but sounds like that may not happen.
Any other similar experiences?
I booked SIN-NRT-JFK-LAX and a schedule change would have only given me a 54-minute connection in JFK to clear immigration and customs and make my connection.
I called Delta and they rerouted me SIN-NRT-ATL-LAX.
I was going to request ORC after the flight but sounds like that may not happen.
Any other similar experiences?
#4
Join Date: May 2005
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An inverse experience: I was booked MSN-DTW-ATL-LFT a month ago.
Took a bump in DTW, so flew MSN-DTW-CVG-ATL-LFT (it really wasn't that bad, and flight attendants do routings like this all day every day).
At first only the MSN-DTW and ATL-LFT segments were credited. So I requested that the DTW-CVG and CVG-ATL segments also be credited (more interested in MQMs than the miles) and sent a .jpg of my DTW-CVG-ATL boarding passes.
They then credited me with what was originally booked - - not what was flown (got MQMs for MSN-DTW-ATL-LFT, but not for the extra CVG junket).
Took a bump in DTW, so flew MSN-DTW-CVG-ATL-LFT (it really wasn't that bad, and flight attendants do routings like this all day every day).
At first only the MSN-DTW and ATL-LFT segments were credited. So I requested that the DTW-CVG and CVG-ATL segments also be credited (more interested in MQMs than the miles) and sent a .jpg of my DTW-CVG-ATL boarding passes.
They then credited me with what was originally booked - - not what was flown (got MQMs for MSN-DTW-ATL-LFT, but not for the extra CVG junket).
#5
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Mine wasn't a matter of adding a stop, but I had an IROPs rebooking (done at the airport on the day of departure due to a mechanical delay) last month and received credit for the flights as flown.
#7
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My recent experiences, one mechanical and one schedule change, are hard push to either cancel & credit or to reschedule. In both cases I was happy with the changes so I don't care about miles. In the travel with the mechanical delay it was lousy weather and looking like a unrewarding trip. The cancel and refund was fine with me and they moved my return travel up two days, into First as booked, with a near immediate departure. Better than miles...
#8
Join Date: Jan 2014
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Interesting comments. I may have told this story on here before, but in my experience with ORC and an oversold flight I received credit for the flights where I was BIS.
Was booked SEA-ATL-CLT, the SEA-ATL red-eye was oversold so I took a bump to SEA-MSP-CLT departing 1 hour later. While waiting for the flight to MSP, I got a notification that my morning flight was already delayed and it gave me the option to rebook, so I rebooked myself SEA-MSP-ATL-CLT, and that's the route I got MQM credit for.
Also, FWIW a few months ago I was booked CLT-ATL-SNA when CLT-ATL went MX. They rebooked me on US direct CLT-LAX but still credited me with the CLT-ATL-SNA MQMs. If I recall correctly, I did have to email them for that, though.
Was booked SEA-ATL-CLT, the SEA-ATL red-eye was oversold so I took a bump to SEA-MSP-CLT departing 1 hour later. While waiting for the flight to MSP, I got a notification that my morning flight was already delayed and it gave me the option to rebook, so I rebooked myself SEA-MSP-ATL-CLT, and that's the route I got MQM credit for.
Also, FWIW a few months ago I was booked CLT-ATL-SNA when CLT-ATL went MX. They rebooked me on US direct CLT-LAX but still credited me with the CLT-ATL-SNA MQMs. If I recall correctly, I did have to email them for that, though.
#9
Join Date: Jun 2004
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Close both LGA and JFK, and build a huge floating airport out on the sound with a bullet train down the East River.
Anybody have a spare trillion dollars?
I mean, as long as we can live in fantasy worlds, might as well go for the gold.
Anybody have a spare trillion dollars?
I mean, as long as we can live in fantasy worlds, might as well go for the gold.
#10
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#11
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ORC for VDB
Last month my wife and I were scheduled to fly home DFW-SLC-MCO. Just prior to the beginning of boarding, the GA called our names and asked if we wanted to fly direct and get home early. It was an easy decision. We took an AA flight and I assumed I would have to ask for ORC, but the original flights were credited automatically.
I would not assume that you would get credit for changes made to a flight. For example, if a schedule change was made and you could get a free change and you were able to take a direct flight, that would be what you would get credit for.
I would not assume that you would get credit for changes made to a flight. For example, if a schedule change was made and you could get a free change and you were able to take a direct flight, that would be what you would get credit for.
#12
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Recent TATL trip- several weeks before departure, DL had a schedule change and so they rerouted me. The new routing resulted in a decrease of 1600 MQM's and 1500 Sky Miles. (it included segment changes from KL to Transavia, a KL regional subsidiary that isn't part of Skyteam and doesn't earn miles)
#13
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#15
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