Is delta.com having trouble?
May 2, 2015, 9:26 pm
#1
Original Poster
Join Date: Feb 2009
Location: Iowa, USA
Programs: Delta KM, United 1K, SPG plat
Posts: 415
Is delta.com having trouble?
A relative passed away and I am trying to book award travel. At first it was merely failing to complete the booking, but not it won't even accept a login?
May 2, 2015, 9:29 pm
#3
Join Date: Jan 2003
Location: Delta PM/MM, Marriott TE, IHG Platinum
Posts: 481
My condolences about your family member.
May 2, 2015, 9:36 pm
#4
Original Poster
Join Date: Feb 2009
Location: Iowa, USA
Programs: Delta KM, United 1K, SPG plat
Posts: 415
Thanks for condolences. I finally did get through on the phone after 90 minutes waiting. I was told they couldn't help me because the whole system is down.
Said ETR is 30 minutes.. it's been down for an hour and a half so I have my doubts.
Said ETR is 30 minutes.. it's been down for an hour and a half so I have my doubts.
May 2, 2015, 9:49 pm
#5
Join Date: Jan 2010
Location: Twin Cities
Programs: Delta DM MM, IHG Plat, Hilton DM, Marriott SE, Emerald EE, Oakdale Gun Club, NRA & GOA Life Member
Posts: 3,870
The April 12 enhancements are rolling out now. I can't even log in. I think that's a reasonable amount of time for an IT department.
May 2, 2015, 9:54 pm
#7
Join Date: May 2004
Location: MSP
Programs: Delta PM
Posts: 215
Forget about logging in...Even just going to the main site gives me:
A MISSED CONNECTION
We are performing system maintenance on Sunday, April 12, beginning at 2:00 a.m. EDT. We expect this maintenance to last no more than an hour, and during this time, delta.com and our mobile apps are unavailable.
Customers who need to check-in for flights may use self-service kiosks at the airport or see an agent. For those customers who need to book or manage an existing trip, please call Delta Reservations at 1-800-221-1212.
We apologize for any inconvenience.
A MISSED CONNECTION
We are performing system maintenance on Sunday, April 12, beginning at 2:00 a.m. EDT. We expect this maintenance to last no more than an hour, and during this time, delta.com and our mobile apps are unavailable.
Customers who need to check-in for flights may use self-service kiosks at the airport or see an agent. For those customers who need to book or manage an existing trip, please call Delta Reservations at 1-800-221-1212.
We apologize for any inconvenience.
May 2, 2015, 9:57 pm
#8
Original Poster
Join Date: Feb 2009
Location: Iowa, USA
Programs: Delta KM, United 1K, SPG plat
Posts: 415
This is just a generic message which they are evidently too busy fixing things to edit. I can tell you that calling 800-221-1212 will not help. They are stuck too.
May 2, 2015, 10:16 pm
#9
Join Date: Jul 2006
Programs: DL DM/MM
Posts: 2,272
May 2, 2015, 10:22 pm
#10
Join Date: Jul 2010
Location: On the road somewhere
Programs: DL, National, Marriott, Hilton
Posts: 4,304
Got the same message at DL.com
Did anyone know of this supposed maintenance before today? Seems odd that DL would say they're going to do maintenance on the website at 2am ET and the website is down over a hour and a half before that.
Did anyone know of this supposed maintenance before today? Seems odd that DL would say they're going to do maintenance on the website at 2am ET and the website is down over a hour and a half before that.
May 2, 2015, 10:25 pm
#11
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,238
Apparently, DL.dumb is down for maintenance! More 'ENHANCEMENTS', anyone?
[IMG]
delta_trouble by AvidFlyer1990, on Flickr[/IMG]
[IMG]
delta_trouble by AvidFlyer1990, on Flickr[/IMG]
May 2, 2015, 10:57 pm
#14
Join Date: Apr 2015
Location: SFO
Programs: DL Charter DM/DM/2MM, IHG Diamond Elite
Posts: 1,925
Did anyone even bother reading this message entitled "A Missed Connection"? The date says Sunday April 12th. Today is Saturday May 2nd! Not even close! So what has this "message" even got to do with the current topic? ABSOLUTELY NOTHING!
May 2, 2015, 11:05 pm
#15
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,238
