Found something interesting on my seat in First today..
Apr 24, 2015, 3:36 pm
#16
Join Date: Sep 2007
Location: The views I express here are not necessarily supported by any airline or codeshare partners, nor do I represent their views and/or opinions. They are my own OPINIONS dont like them dont read them.....
Posts: 1,462
You Betcha!
THese little things are individual to each station. So one station may just give a note of thanks. Others may give out a specialized pen or upgraded candy. It's a small offering to those in the F cabin that are intended to make everyone feel the Delta difference.
Each station is at liberty to do what they think is appropriate. So the levels will be inconsistent. Which is in a way a good thing since you never know when to expect a kind gesture. It is a part of the service from the heart and the Delta Difference.
In my opinion I think if you found these gestures nice it would be good to mention them in your survey that you felt appreciation. Since those things are done mostly by the frontline staff and management in most cases takes input from the frontline staff on what to do. Again the reason for the varied availability and what is offered.
I hope that helps!
THese little things are individual to each station. So one station may just give a note of thanks. Others may give out a specialized pen or upgraded candy. It's a small offering to those in the F cabin that are intended to make everyone feel the Delta difference.
Each station is at liberty to do what they think is appropriate. So the levels will be inconsistent. Which is in a way a good thing since you never know when to expect a kind gesture. It is a part of the service from the heart and the Delta Difference.
In my opinion I think if you found these gestures nice it would be good to mention them in your survey that you felt appreciation. Since those things are done mostly by the frontline staff and management in most cases takes input from the frontline staff on what to do. Again the reason for the varied availability and what is offered.
I hope that helps!
Apr 24, 2015, 5:30 pm
#18
Join Date: Nov 2014
Programs: DL DM, UA, AA EXP, AS MVP75K GOLD, HHonors Diamond, BW Diamond, SPG Gold, Hyatt Diamond
Posts: 382
Found this little bag of chocolates & some cookies waiting for us on our MSP-SEA flight, and received the handwritten Thank You card from the FC FA.
Nice touch...
Nice touch...
Apr 24, 2015, 7:57 pm
#20
Join Date: Apr 2015
Location: SFO
Programs: DL Charter DM/DM/2MM, IHG Diamond Elite
Posts: 1,925
Whenever I have flown from LHR back to ATL/DTW/JFK/MSP/SEA, I have always found a hand-written "Thank You For Being A Diamond Medallion" card put on my seat. Classy touch from the UK peeps!
Last edited by audidudi; Apr 24, 2015 at 9:26 pm
Apr 24, 2015, 8:01 pm
#21
Join Date: Apr 2013
Posts: 337
Apr 24, 2015, 9:19 pm
#22
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 5,825
This morning while flying from MDT to DTW I found the usual water bottle, pillow, and blanket. The interesting thing was that it also had two chocolates and this nice card from delta on the seat. This is the first time I have seen this. Is today customer appreciation day? It was on all of the F seats. 
Apr 24, 2015, 10:56 pm
#23
Join Date: Oct 2011
Location: Netherlands
Programs: FB Plat
Posts: 111
Being AMS based, I know that Klm gives lots of variation in flight crew destinations. I like the fact that Delta seems to have more continuity in a route.
Last week I travelled DUS - ATL - DUS
and had (partly) the same crew which is a nice experience for pax.
Last week I travelled DUS - ATL - DUS
and had (partly) the same crew which is a nice experience for pax.
Apr 25, 2015, 5:46 am
#26
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,682
The thank you card was a regular with NRT ATL flights for a while. I got them on all flights NRT ATL or ATL NRT after earning DM even seated in EC/C+. It was only for about a year or two right after DM level was introduced.
It was personally delivered.
It was personally delivered.
Apr 25, 2015, 6:49 am
#27
Join Date: Nov 2005
Location: Harrisburg, PA / Savannah, GA (when home!)
Programs: DL-Diamond; UA-Silver (moan); Hilton-DIA; Marriott-PPE; IHG-Plat; NC-Exec Elite
Posts: 553
MDT is my home airport - Steve, who works everything from ramp to redcoat, is truly one of the best DL ambassadors there is
Apr 25, 2015, 7:15 am
#28
Join Date: Jul 2014
Location: ATL
Programs: Delta DM/1.3MM, Marriott PP/LTP, Natl EE, Etihad Guest, FT FNG
Posts: 662
I was flying LHR-ATL last fall in Y, and this card was in my seat with a couple of bottles of water. It was addressed to me (top left of the card).
Still a nice touch. Next time we flew out of LHR I found the redcoat and thanked her for the card/water.
http://tinypic.com/usermedia.php?uo=...IBnYh4l5k2TGxc
Last edited by DYKWIA2014; Apr 25, 2015 at 11:49 am
Apr 25, 2015, 11:07 am
#29
Join Date: Aug 2003
Location: Orlando
Programs: AA Exec Plat, HH Lifetime Diamond, Hyatt Diamond, Marrriott Silver, SPG, National Exec Elite
Posts: 187
on Trans-cons I got a hand written note from the Captain a couple times on United a few years back. Agreed, a little note goes a long way. Even in hotels when there is a short note from the maid; granted for a tip, but still a nice touch.
Apr 25, 2015, 11:57 am
#30
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,682
