Delta, it is really that difficult ?
Mar 28, 2015, 6:37 am
#1
Original Poster
Join Date: Feb 2010
Location: MSP
Programs: DL - Diamond Medallion - 2 Million Miler; Marriott Gold Elite, Radisson GOLD. ParknGo loves me
Posts: 396
Delta, it is really that difficult ?
To alert us on equipment change ?
Flight MSP->ATL->MSY today with family.
Changed MSP->ATL from 757 to 764. Only way I noticed was looking at Flightaware to see if inbound was on the way.
Of course, they scrambled our seats. Not a huge issue (was able to change seats) but how about notifying us ?
Is that too much to ask ?
And too add insult to injury, I am DM, close to 2 MM miles....my 16 yr old daughter (maybe 15 flights in her life) gets TSA precheck. Rest of family...NOT.
<End Rant>
Flight MSP->ATL->MSY today with family.
Changed MSP->ATL from 757 to 764. Only way I noticed was looking at Flightaware to see if inbound was on the way.
Of course, they scrambled our seats. Not a huge issue (was able to change seats) but how about notifying us ?
Is that too much to ask ?
And too add insult to injury, I am DM, close to 2 MM miles....my 16 yr old daughter (maybe 15 flights in her life) gets TSA precheck. Rest of family...NOT.
<End Rant>
Mar 28, 2015, 8:04 am
#2
Join Date: Feb 2008
Posts: 91
Although it may be bothersome to frequent fliers who actually know/care what's going on behind the scenes, we have to remember DL has its reasons not to bombard its pax with information overload. Most pax don't care/would be confused by the concept of an "aircraft swap", so making it known by way of some extra form of communication could do more harm than good.
Reseating algorithms take care of most pax' seat requests anyway.
To your second point, you'll have to take that up with TSA. "Managed Inclusion" is their brainchild but will become less prevalent in the future due to the volume of legit PreCheck participants.
Reseating algorithms take care of most pax' seat requests anyway.
To your second point, you'll have to take that up with TSA. "Managed Inclusion" is their brainchild but will become less prevalent in the future due to the volume of legit PreCheck participants.
Mar 28, 2015, 8:17 am
#3
Join Date: Apr 2004
Posts: 1,614
To alert us on equipment change ?
Flight MSP->ATL->MSY today with family.
Changed MSP->ATL from 757 to 764. Only way I noticed was looking at Flightaware to see if inbound was on the way.
Of course, they scrambled our seats. Not a huge issue (was able to change seats) but how about notifying us ?
Is that too much to ask ?
And too add insult to injury, I am DM, close to 2 MM miles....my 16 yr old daughter (maybe 15 flights in her life) gets TSA precheck. Rest of family...NOT.
<End Rant>
Flight MSP->ATL->MSY today with family.
Changed MSP->ATL from 757 to 764. Only way I noticed was looking at Flightaware to see if inbound was on the way.
Of course, they scrambled our seats. Not a huge issue (was able to change seats) but how about notifying us ?
Is that too much to ask ?
And too add insult to injury, I am DM, close to 2 MM miles....my 16 yr old daughter (maybe 15 flights in her life) gets TSA precheck. Rest of family...NOT.
<End Rant>
Also, the TSA and not DL now determines whether a pax gets pre-check or not.
Relax.
Mar 28, 2015, 8:34 am
#4
Join Date: Aug 2006
Location: SJC
Programs: DL PM MM, Marriott Titanium
Posts: 3,276
Although it may be bothersome to frequent fliers who actually know/care what's going on behind the scenes, we have to remember DL has its reasons not to bombard its pax with information overload. Most pax don't care/would be confused by the concept of an "aircraft swap", so making it known by way of some extra form of communication could do more harm than good.
Reseating algorithms take care of most pax' seat requests anyway.
Reseating algorithms take care of most pax' seat requests anyway.
Mar 28, 2015, 8:34 am
#5
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Somewhere between here and there...
Programs: WWF, Appalachian Mountain Club
Posts: 11,595
Although it may be bothersome to frequent fliers who actually know/care what's going on behind the scenes, we have to remember DL has its reasons not to bombard its pax with information overload. Most pax don't care/would be confused by the concept of an "aircraft swap", so making it known by way of some extra form of communication could do more harm than good.
Reseating algorithms take care of most pax' seat requests anyway.
To your second point, you'll have to take that up with TSA. "Managed Inclusion" is their brainchild but will become less prevalent in the future due to the volume of legit PreCheck participants.
Reseating algorithms take care of most pax' seat requests anyway.
To your second point, you'll have to take that up with TSA. "Managed Inclusion" is their brainchild but will become less prevalent in the future due to the volume of legit PreCheck participants.
Mar 28, 2015, 9:00 am
#6
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Although it may be bothersome to frequent fliers who actually know/care what's going on behind the scenes, we have to remember DL has its reasons not to bombard its pax with information overload. Most pax don't care/would be confused by the concept of an "aircraft swap", so making it known by way of some extra form of communication could do more harm than good.
Reseating algorithms take care of most pax' seat requests anyway.
To your second point, you'll have to take that up with TSA. "Managed Inclusion" is their brainchild but will become less prevalent in the future due to the volume of legit PreCheck participants.
Reseating algorithms take care of most pax' seat requests anyway.
To your second point, you'll have to take that up with TSA. "Managed Inclusion" is their brainchild but will become less prevalent in the future due to the volume of legit PreCheck participants.
Mar 28, 2015, 9:05 am
#7
Join Date: Oct 2008
Programs: NWA Tears
Posts: 979
The problem is not notifications, it is that Delta can't seem to deal with seat assignments. They should have maps between planes that allow like seats to be swapped for like seats. I don't remember this having been a problem PMNW. Amazed this is still a problem for DL.
Mar 28, 2015, 9:39 am
#9
Join Date: Mar 2015
Posts: 97
To alert us on equipment change ?
Flight MSP->ATL->MSY today with family.
Changed MSP->ATL from 757 to 764. Only way I noticed was looking at Flightaware to see if inbound was on the way
Of course, they scrambled our seats. Not a huge issue (was able to change seats) but how about notifying us ?
Is that too much to ask ?
And too add insult to injury, I am DM, close to 2 MM miles....my 16 yr old daughter (maybe 15 flights in her life) gets TSA precheck. Rest of family...NOT.
<End Rant>
Flight MSP->ATL->MSY today with family.
Changed MSP->ATL from 757 to 764. Only way I noticed was looking at Flightaware to see if inbound was on the way
Of course, they scrambled our seats. Not a huge issue (was able to change seats) but how about notifying us ?
Is that too much to ask ?
And too add insult to injury, I am DM, close to 2 MM miles....my 16 yr old daughter (maybe 15 flights in her life) gets TSA precheck. Rest of family...NOT.
<End Rant>
Why would the government ever let an airline decide who is low or high risk to security?
TSA selects kids for PreCheck a lot because the TSA considers them low-risk. Notice how I never said "an airline selects"...