Extensions on DL GUC
#1
Original Poster
Join Date: Jun 2006
Location: SEA
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Posts: 801
Extensions on DL GUC
Has anybody ever gotten one? I have some expiring in 12 days and I know I'll be taking a trip in the next 30 that I'd love to use them on. My searches on here make me think i'm sol but thought i'd ask around
#3
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Per the strict terms of the certs, you must fly by the expiration date.
As a practical matter, has anyone booked a flight, applied an RUC/GUC that cleared instantly, gotten the ticket reissued (a critical piece here), and flown up front after the cert expiration? That's the way the old SWUs used to work. And I know just because the T&C say something doesn't mean DL's best-in-class IT enforces it.
As a practical matter, has anyone booked a flight, applied an RUC/GUC that cleared instantly, gotten the ticket reissued (a critical piece here), and flown up front after the cert expiration? That's the way the old SWUs used to work. And I know just because the T&C say something doesn't mean DL's best-in-class IT enforces it.
#4
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This points to the wisdom often offered regarding Choice benefit selections: don't make a selection before you know pretty precisely how you'll use it.
#6
Join Date: Aug 2000
Location: OKC
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Posts: 6,748
Per the strict terms of the certs, you must fly by the expiration date.
As a practical matter, has anyone booked a flight, applied an RUC/GUC that cleared instantly, gotten the ticket reissued (a critical piece here), and flown up front after the cert expiration? That's the way the old SWUs used to work. And I know just because the T&C say something doesn't mean DL's best-in-class IT enforces it.
As a practical matter, has anyone booked a flight, applied an RUC/GUC that cleared instantly, gotten the ticket reissued (a critical piece here), and flown up front after the cert expiration? That's the way the old SWUs used to work. And I know just because the T&C say something doesn't mean DL's best-in-class IT enforces it.
On the other hand, I extended 4 SWUs on Feb 27 by buying two refundable B fares and the next day my SWUs showed up at expired. I called DL and was told they were gone, but my BE codes and seats are still in place. I guess the drama begins when I have to reissue those tickets yet again for one reason or another.
#7
Join Date: Nov 2012
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#8
Join Date: Apr 2011
Location: LAX
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Posts: 119
I get a kick out of the fact that Delta is iron clad with their "must fly by expiration date" terms of the RUC/GUC, especially since this was the first year they were offered as a benefit. There were so many issues I've heard (and seen firsthand) from people attempting to apply these.
#9
Original Poster
Join Date: Jun 2006
Location: SEA
Programs: Delta Plat, Hyatt Globalist, HIlton Diamond
Posts: 801
Just an update. I called and got nowhere. At first they said they could apply them if there was space available and there was but then during that process (which included me waiting for about 20 minutes), they realized their mistake and shut me down.
I then tried to use them on a flight I'm taking with my wife and kid flying on a companion pass. Again got pretty far along before the agent realized you can't use them with companion tickets (I didn't know that either).
Finally, I emailed Delta today and received a pretty quick response saying that they would not extend my certs by 3 months as I had requested. Disappointing to say the least.
I also didn't realize you can transfer them to others anymore. I have to say, I generally keep up with the program but the amount of changes they make to these things makes it pretty hard to know exactly what you have unless you read the terms each time. A little frustrating as a premium traveler and the loss of those two GUCs means I will probably switch to BA sooner rather than later (I'm moving to London in a few months).
In positive news, I was able to use my 2015 GUCs immediately to upgrade my trip to and from London in a couple weeks
I then tried to use them on a flight I'm taking with my wife and kid flying on a companion pass. Again got pretty far along before the agent realized you can't use them with companion tickets (I didn't know that either).
Finally, I emailed Delta today and received a pretty quick response saying that they would not extend my certs by 3 months as I had requested. Disappointing to say the least.
I also didn't realize you can transfer them to others anymore. I have to say, I generally keep up with the program but the amount of changes they make to these things makes it pretty hard to know exactly what you have unless you read the terms each time. A little frustrating as a premium traveler and the loss of those two GUCs means I will probably switch to BA sooner rather than later (I'm moving to London in a few months).
In positive news, I was able to use my 2015 GUCs immediately to upgrade my trip to and from London in a couple weeks
#10
Join Date: Jun 2005
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Per the strict terms of the certs, you must fly by the expiration date.
As a practical matter, has anyone booked a flight, applied an RUC/GUC that cleared instantly, gotten the ticket reissued (a critical piece here), and flown up front after the cert expiration? That's the way the old SWUs used to work. And I know just because the T&C say something doesn't mean DL's best-in-class IT enforces it.
As a practical matter, has anyone booked a flight, applied an RUC/GUC that cleared instantly, gotten the ticket reissued (a critical piece here), and flown up front after the cert expiration? That's the way the old SWUs used to work. And I know just because the T&C say something doesn't mean DL's best-in-class IT enforces it.
#11
Join Date: Nov 2012
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#12
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AFAIK the rule for any sort of companion upgrade has always been that neither the elite nor the companion can be flying on an award ticket or using pay with miles. Moreover, SWUs and GUCs/RUCs were never allowed to be applied to award tickets.
#13
Join Date: Jun 2005
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#14
Join Date: Aug 2000
Location: OKC
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#15
Original Poster
Join Date: Jun 2006
Location: SEA
Programs: Delta Plat, Hyatt Globalist, HIlton Diamond
Posts: 801
And good points on the transferability. I used to fly UA and there were no rules there so maybe I'm confusing the two :\