Does Delta not want my business?
#1
Original Poster
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,320
Does Delta not want my business?
Searching for fares in April. Round trip, PNS to ATL.
Paying with miles returns prices between 25k and 30k. I can pay 20k and $200 cash which is insane.
I then book using credits in "My Wallet". I made it all the way to the "Purchase Now" link and get "We're sorry. The fare for the flights you selected just sold out. Please search again to view and select alternate flights. #3006R"
I switched browsers (Firefox to Chrome) and found identical flights with identical fare codes. After clicking "Purchase Now", the same error "We're sorry. The fare for the flights you selected just sold out. Please search again to view and select alternate flights. #3006R" is shown.
It's an L-fare on an MD88 5+ weeks out. The seat map shows the plane is 60% empty.
IT bug? Anything I'm doing wrong?
Paying with miles returns prices between 25k and 30k. I can pay 20k and $200 cash which is insane.
I then book using credits in "My Wallet". I made it all the way to the "Purchase Now" link and get "We're sorry. The fare for the flights you selected just sold out. Please search again to view and select alternate flights. #3006R"
I switched browsers (Firefox to Chrome) and found identical flights with identical fare codes. After clicking "Purchase Now", the same error "We're sorry. The fare for the flights you selected just sold out. Please search again to view and select alternate flights. #3006R" is shown.
It's an L-fare on an MD88 5+ weeks out. The seat map shows the plane is 60% empty.
IT bug? Anything I'm doing wrong?
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The fare sold out. This means that DL predicts it will sell seats at higher prices. If it is correct, it will sell the seats at higher prices. If it is incorrect, it can offer the cheap seats again later. Even if the seat map is an accurate representation of how full the flight is (and it is not), that has nothing to do with what DL can sell over the next 5 weeks.
DL has access to vast amounts of data which you don't. Unless you've got data suggesting that DL should open up more L inventory because it can't sell at L+, you've got your answer.
UA and AA don't do it any differently. So real question is, what does it matter whether DL wants your trade or not?
DL has access to vast amounts of data which you don't. Unless you've got data suggesting that DL should open up more L inventory because it can't sell at L+, you've got your answer.
UA and AA don't do it any differently. So real question is, what does it matter whether DL wants your trade or not?
#3
Join Date: Dec 2009
Location: SAN
Posts: 4,923
Searching for fares in April. Round trip, PNS to ATL.
Paying with miles returns prices between 25k and 30k. I can pay 20k and $200 cash which is insane.
I then book using credits in "My Wallet". I made it all the way to the "Purchase Now" link and get "We're sorry. The fare for the flights you selected just sold out. Please search again to view and select alternate flights. #3006R"
I switched browsers (Firefox to Chrome) and found identical flights with identical fare codes. After clicking "Purchase Now", the same error "We're sorry. The fare for the flights you selected just sold out. Please search again to view and select alternate flights. #3006R" is shown.
It's an L-fare on an MD88 5+ weeks out. The seat map shows the plane is 60% empty.
IT bug? Anything I'm doing wrong?
Paying with miles returns prices between 25k and 30k. I can pay 20k and $200 cash which is insane.
I then book using credits in "My Wallet". I made it all the way to the "Purchase Now" link and get "We're sorry. The fare for the flights you selected just sold out. Please search again to view and select alternate flights. #3006R"
I switched browsers (Firefox to Chrome) and found identical flights with identical fare codes. After clicking "Purchase Now", the same error "We're sorry. The fare for the flights you selected just sold out. Please search again to view and select alternate flights. #3006R" is shown.
It's an L-fare on an MD88 5+ weeks out. The seat map shows the plane is 60% empty.
IT bug? Anything I'm doing wrong?
I've had this happen a time or two. It shouldn't be so difficult to give a company money.
#4
Join Date: Mar 2015
Location: SLC
Programs: DL DM 1MM, UA 1K, Marriott Lifetime Titanium Elite, Hyatt Globalist
Posts: 32
I can see fares available for $290 for Basic Economy (non-refundable, non-changeable) and around $300 for Main Cabin in April.
Have you checked the certificates you're trying to use? Sometimes these can cause weird issues on the website - may be worth a call to the Medallion desk to inquire.
Have you checked the certificates you're trying to use? Sometimes these can cause weird issues on the website - may be worth a call to the Medallion desk to inquire.
#6
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
The fare sold out. This means that DL predicts it will sell seats at higher prices. If it is correct, it will sell the seats at higher prices. If it is incorrect, it can offer the cheap seats again later. Even if the seat map is an accurate representation of how full the flight is (and it is not), that has nothing to do with what DL can sell over the next 5 weeks.
DL has access to vast amounts of data which you don't. Unless you've got data suggesting that DL should open up more L inventory because it can't sell at L+, you've got your answer.
UA and AA don't do it any differently. So real question is, what does it matter whether DL wants your trade or not?
DL has access to vast amounts of data which you don't. Unless you've got data suggesting that DL should open up more L inventory because it can't sell at L+, you've got your answer.
UA and AA don't do it any differently. So real question is, what does it matter whether DL wants your trade or not?
OP: Call in. You can probably get the fare you found and use your cert too.
#7
Original Poster
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,320
OP here...
Unfortunately, I can't edit the subject, but something along the lines of "trouble using certs" would have been more accurate.
I called in and the rep did a great job of straightening things out.
One of my certs was from a cancelled trip due to illness. The other cert was from a cancelled return leg that I moved to a different date. Apparently these are two different types of certificates that can't be combined.
The agent explained everything regarding the differing types of certificates and apologized he couldn't combine them. Not a problem, I understood he has a policy to follow.
He said "Which cert would you like to redeem for this trip?" and I replied "The one from the cancelled trip due to illness, because it's slightly larger ($8 difference)."
He said "Are you feeling better?" and I said "Oh yes, of course. Thank you for asking."
He said "I apologize again for the inconvenience with the website and the confusing error message. We'll go ahead and refund the $200 cancellation fee from your previous trip and apply the refund to this certificate."
I thought that was incredibly generous. When not traveling on OPM, every dollar helps!
Unfortunately, I can't edit the subject, but something along the lines of "trouble using certs" would have been more accurate.
I called in and the rep did a great job of straightening things out.
One of my certs was from a cancelled trip due to illness. The other cert was from a cancelled return leg that I moved to a different date. Apparently these are two different types of certificates that can't be combined.
The agent explained everything regarding the differing types of certificates and apologized he couldn't combine them. Not a problem, I understood he has a policy to follow.
He said "Which cert would you like to redeem for this trip?" and I replied "The one from the cancelled trip due to illness, because it's slightly larger ($8 difference)."
He said "Are you feeling better?" and I said "Oh yes, of course. Thank you for asking."
He said "I apologize again for the inconvenience with the website and the confusing error message. We'll go ahead and refund the $200 cancellation fee from your previous trip and apply the refund to this certificate."
I thought that was incredibly generous. When not traveling on OPM, every dollar helps!
#8
FlyerTalk Evangelist
Join Date: May 2008
Location: CHA, MAN;
Programs: Delta DM 1 MM; Hz PC
Posts: 11,169
#9
Join Date: May 2010
Location: Just relocated to Phoenix, so I guess that does it for Delta for me
Programs: DL "Annual" GM 2MM, AA lifetime Gold 1MM, Hilton Gold, Hertz President's Club
Posts: 337
#10
Suspended
Join Date: Mar 2014
Location: NYC
Programs: DL DM, AA PLT, Hertz PC
Posts: 1,056
The same fare showing up over and over again only to then "sell out" when the person tries to purchase isn't an actual sell out it's a bug probably related to the attempt to use the certs. This bug is well known on this forum and at any rate this OP certainly didn't require a douchey, condescending response like this.
#11
Join Date: Jul 2014
Programs: AA Gold, Delta DM Hilton Diamond SPG Gold, and Foodland premium.
Posts: 824
I really wish they would listen to the rank and file more. I really like the people I see each day as I fly. Perhaps the executive management needs to spend a day or two in the place of the GA who needs to explain how a person without status gets the C+ seat over a DM in an exit row. Or how the FA needs to guard the FC bins from others trying to get in under the new rule for how people board. Or if they have to answer a call from someone trying to use a variety of redemption certificates on line and it gets messy. It is also the Skyclub agents who have to turn away folks when their families when Delta management makes an enhancement. I am starting to see a trend in the posts of FT. Most of the issues are not from the people who we see as frequent travelers, it is that they are forced to implement arbitrary and capricious decisions without little or no input from the people that need to enforce these policies. I am done with the bashing of the people who have to implement these policies and put the blame where it belongs. It is not IT that caused the OP problem, its delta management.
#12
Join Date: Jun 2020
Posts: 1
you were right