Dimond Line Hold Times 2/24 2/25
Feb 25, 2015, 8:33 am
#2
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
Singapore
Singapore
65-6336-3371
Assistance available 24hrs a day, 7 days a week
Mexico
All Cities
1-800-266-0046
Feb 25, 2015, 8:52 am
#3
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Feb 25, 2015, 8:53 am
#4
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
You could try Skyping to one of the overseas call centers. Singapore comes up as being generally helpful and easy to understand. I have also read reports of people contacting Mexico City.
Singapore
Singapore
65-6336-3371
Assistance available 24hrs a day, 7 days a week
Mexico
All Cities
1-800-266-0046
Singapore
Singapore
65-6336-3371
Assistance available 24hrs a day, 7 days a week
Mexico
All Cities
1-800-266-0046
Feb 25, 2015, 8:59 am
#5
Join Date: Sep 2006
Location: LAX
Programs: Fallen DL DM (PM) 2MM
Posts: 4,783
It was only 35 minutes for me on Monday. Normally I wouldn't bother them with bad weather, but I had two award reservations for the same day and it wouldn't let me cancel one online. I didn't want to risk any automatic processing deleting the wrong one.
Feb 25, 2015, 9:12 am
#6
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Maybe the DM agents are busy trying to answer calls about why elites are being charged more miles for award tickets than when an elite is not flying on the same flights.
Feb 25, 2015, 9:40 am
#7
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
WINTER STORM WARNING REMAINS IN EFFECT FROM 10 AM THIS MORNING
TO 10 AM EST THURSDAY...
* LOCATIONS...GENERALLY NORTH OF A LINE FROM BUCHANAN TO ROSWELL
TO JEFFERSON.
* HAZARD TYPES...SNOW. BLACK ICE WILL ALSO CAUSE SLICK ROADS
THURSDAY MORNING.
* ACCUMULATIONS...3 TO 6 INCHES. LOCALLY HIGHER AMOUNTS POSSIBLE
IN THE MOUNTAINS.
TO 10 AM EST THURSDAY...
* LOCATIONS...GENERALLY NORTH OF A LINE FROM BUCHANAN TO ROSWELL
TO JEFFERSON.
* HAZARD TYPES...SNOW. BLACK ICE WILL ALSO CAUSE SLICK ROADS
THURSDAY MORNING.
* ACCUMULATIONS...3 TO 6 INCHES. LOCALLY HIGHER AMOUNTS POSSIBLE
IN THE MOUNTAINS.
Feb 25, 2015, 9:44 am
#8
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,226
I called yesterday afternoon (expecting lengthy delays) and waited 2 minutes. The res agent seemed to have an Asian accent, so perhaps I was routed out of the US. Nevertheless the agent was very helpful and rebooked me.
Feb 25, 2015, 10:45 am
#11
Join Date: Dec 2013
Location: Northern California
Programs: DL DM Charter, 2.9MM; 2019 PM and falling; Kettle everywhere else
Posts: 243
An hour for me earlier this morning. It was a bit nerve wracking watching seats disappear on my preferred reroute while I was waiting for the call back from them.
Feb 25, 2015, 11:04 am
#12
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Sunday morning I did the option to be called back and was told it would be approximately 18 minutes and it took them 47 minute before I received the call back
Feb 25, 2015, 11:34 am
#13
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
I did the callback thing and it came in right on time (7-12 mins). I'm guessing that the reps who call us back aren't Diamond Desk (which is fine with me).
Mike
Mike