Feb 24, 2015, 9:53 pm
Last edit by: OnTheSlopes
The official word from Delta:
Addendum by a fan blogger:
Delta Points adds:
From Delta SkyMiles PR MGR Anthony Black I got via e-mail:
"I saw your note on the award price issue. We are currently investigating and working to resolve the issue. I'll let you know what we find."
From SkyMiles Team (just updating the Wiki):
"All thank you for your patience. Early this afternoon we identified and corrected the error. This was never an effort to generate higher pricing for Medallion members versus other customers. We are currently working to identify impacted bookings to refund the overcharge of miles. We apologize for any inconvenience or angst this issue may have caused."
From Delta SkyMiles PR MGR Anthony Black I got via e-mail:
"I saw your note on the award price issue. We are currently investigating and working to resolve the issue. I'll let you know what we find."
From SkyMiles Team (just updating the Wiki):
"All thank you for your patience. Early this afternoon we identified and corrected the error. This was never an effort to generate higher pricing for Medallion members versus other customers. We are currently working to identify impacted bookings to refund the overcharge of miles. We apologize for any inconvenience or angst this issue may have caused."
"I am traveling" economy awards pricing higher
Feb 24, 2015, 1:33 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2003
Posts: 23,056
"I am traveling" economy awards pricing higher
Currently seeing issues with award pricing when selecting "I am traveling" while logged in. Only seems to affect economy, not FC. Tried DTW to MDW, ORD, BNA so far and seeing the same thing. For example, on March 10, the non-stop one-way's show NL availability at 17,500 miles with "I am traveling" set, but shows N availability at 12,500 miles when it is cleared (or not logged in). I can go all the way to check out and it remains at 12,500 miles. Anyone else seeing this? If they wanted to target, seems silly to make it conditional on the "I am traveling" flag.
Feb 24, 2015, 1:37 pm
#3
Join Date: Jun 2010
Location: Austin, TX
Programs: DL DM; DL AMEX Reserve; HHonors Gold
Posts: 1,984
Currently seeing issues with award pricing when selecting "I am traveling" while logged in. Only seems to affect economy, not FC. Tried DTW to MDW, ORD, BNA so far and seeing the same thing. For example, on March 10, the non-stop one-way's show NL availability at 17,500 miles with "I am traveling" set, but shows N availability at 12,500 miles when it is cleared (or not logged in). I can go all the way to check out and it remains at 12,500 miles. Anyone else seeing this? If they wanted to target, seems silly to make it conditional on the "I am traveling" flag.
e.g.
http://www.flyertalk.com/forum/delta...ing-phone.html
http://www.flyertalk.com/forum/delta...l#post24393521
Last edited by DeltaFan4Now; Feb 24, 2015 at 1:42 pm
Feb 24, 2015, 1:39 pm
#4
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2003
Posts: 23,056
Feb 24, 2015, 1:41 pm
#5
Join Date: Feb 2013
Location: LAX
Programs: DL DM, 2 MM; OW Emerald; MVP Gold 100k;Marriott/SPG LTPlat; HH Diamond
Posts: 968
Yikes, another DM reported this enhancement too, thought it was just a DM penalty, but I just replicated on DTW=ORD, same flight if I travel, 17,500, if not me, then 12,500! Wow
Feb 24, 2015, 1:42 pm
#6
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2003
Posts: 23,056
Already a couple of other threads outlining how this seems to work...
e.g.
http://www.flyertalk.com/forum/delta...ing-phone.html
e.g.
http://www.flyertalk.com/forum/delta...ing-phone.html
Feb 24, 2015, 1:44 pm
#7
Join Date: Sep 2013
Location: SMF
Posts: 1,251
I noticed this same thing when I called in to book an award flight as well. I was quoted 32,500 miles for a flight if I wanted to book myself a seat, 25,000 miles for a friend or family member, or for only 10,000 points I could book a seat for Richard Anderson himself! Of course I went with the latter option and now I feel great knowing that I got an excellent redemption value out of my points!
Feb 24, 2015, 1:47 pm
#8
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2003
Posts: 23,056
Note that it still appears you can get the 12,500 price as yourself (just fill in your name afterwards). Under the old system where they had enhanced availability, it would reset the amount if you tried to enter someone else's name after selecting "I am traveling".
Feb 24, 2015, 1:54 pm
#9
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
For now...but how much longer until online is like by phone and must provide traveler info (SM #) first before can get a price quote?
Feb 24, 2015, 2:06 pm
#10
Join Date: May 2010
Location: South Bend, Indiana
Programs: Delta PM, MM
Posts: 169
Wow! I guess I'm naïve, but I truly did not think Delta would choose to do this. If true, then we now pay a penalty for being loyal customers. How does this make sense from a business perspective? I know Delta wants to get those miles off its books, but it seems to me that if this proves to be true then it will be final straw for a number of Delta's frequent flyers (myself included).
Feb 24, 2015, 2:46 pm
#13
Join Date: Nov 2012
Location: Minutes from ATL
Programs: DL
Posts: 436
Feb 24, 2015, 2:56 pm
#15
Join Date: Jan 2010
Location: Twin Cities
Programs: Delta DM MM, IHG Plat, Hilton DM, Marriott SE, Emerald EE, Oakdale Gun Club, NRA & GOA Life Member
Posts: 3,870
I think some people should go to the media the way those two guys in the Twin Cities did when delta.com tried to charge them more for a ticket when they were logged in.