The Definitive B/E on JFK-LAX route did not have lie flat seats as advertised thread
Feb 23, 2015, 9:38 am
#61
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Not at all. I would rather DL compensate those who paid for the advertised premium BE service the difference between what that costs and the service they actually received. No more no less. It is not a binary choice between flying or not.
Feb 23, 2015, 9:38 am
#62
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Not only does the word "guarantee" not show up in Delta's press release, but it also states that all JFK/LAX bound flights will provide lie-flat service BY summer 2015.
http://news.delta.com/2014-06-16-Del...nd-Los-Angeles
To me, that means that there is a chance the customer may not have lie-flat service before summer of 2015. With additional aircraft configured for Transcon operations, there will be more slack in the fleet so hopefully what the OP experienced will be a less frequent occurrence (and I'm willing to bet it is already extremely infrequent at this point).
http://news.delta.com/2014-06-16-Del...nd-Los-Angeles
To me, that means that there is a chance the customer may not have lie-flat service before summer of 2015. With additional aircraft configured for Transcon operations, there will be more slack in the fleet so hopefully what the OP experienced will be a less frequent occurrence (and I'm willing to bet it is already extremely infrequent at this point).
Feb 23, 2015, 9:45 am
#63
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In the end, the passenger made it to his destination a few hours late and will be refunded and most likely compensated above that by Delta. So what is the big deal?
If his flight was canceled in order to provide him with a flat-bed configured aircraft, I'm sure the OP would want compensation for the cancellation as well.
Uh huh, I pulled the link from the poster on the first page. So what? And I clearly showed there were no guarantees given in the press release.
Feb 23, 2015, 9:50 am
#64
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Explain this then. http://www.delta.com/content/www/en_...e-in-gdss.html
According to Delta ALL JFK-LAX flights are lie-flat as of July 1, 2014.
According to Delta ALL JFK-LAX flights are lie-flat as of July 1, 2014.
Feb 23, 2015, 10:04 am
#65
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Explain this then. http://www.delta.com/content/www/en_...e-in-gdss.html
According to Delta ALL JFK-LAX flights are lie-flat as of July 1, 2014.
According to Delta ALL JFK-LAX flights are lie-flat as of July 1, 2014.
"All flights between New York-JFK and Los Angeles, San Francisco and Seattle will feature flat-bed seats on Boeing 757 and 767 aircraft by summer 2015."
Feb 23, 2015, 10:11 am
#66
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Explain this then. http://www.delta.com/content/www/en_...e-in-gdss.html
According to Delta ALL JFK-LAX flights are lie-flat as of July 1, 2014.
According to Delta ALL JFK-LAX flights are lie-flat as of July 1, 2014.
Feb 23, 2015, 10:18 am
#67
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I agree. Delta has already made it clear that SEA will not be a premium transcon flight. That makes the Summer 2015 press release invalid.
Feb 23, 2015, 10:20 am
#68
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Feb 23, 2015, 10:28 am
#69
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If a guaranteed lie flat seat is the most important issue, then taking JetBlue's Mint would be a good option. They have a dedicated fleet for LAX-JFK which is all lie flat and the cost is likely to be less than DL anyway.
Feb 23, 2015, 10:52 am
#70
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My understanding is that AA is the least likely to sub out other equipment on this route as they have a large dedicated fleet for the LAX/JFK and SFO/JFK transcons.
Feb 23, 2015, 12:50 pm
#71
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Feb 23, 2015, 1:04 pm
#72
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If it happened to me, and Delta refused compensation, I'd start by going after the companies assisting Delta with its advertising. E.g. the company that rents Delta the billboard where Delta makes its false claims is subject to state laws, and I'd sue them in Small Claims Court as Delta's conspirator.
When Delta finds that nobody wants to rent it advertising space due to legal liabilities, maybe it would change its ways.
Feb 23, 2015, 1:06 pm
#73
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I'm with you and can't believe anyone would stick up for DL here, truly amazing. Advertising and press releases everywhere that says that every seat on this route is lie flat when it's not... that's just plain pitiful where I come from, pitiful.
http://www.usatoday.com/story/todayi...ghts/10724447/
"Customers traveling between New York and Los Angeles continue to tell us they expect the best from Delta including the comfort of full flat-bed seats in BusinessElite and an upgraded Economy Comfort experience," Jeff Robertson, Delta's VP–Product Development, Sky Clubs and Marketing Communications, says in a statement. "Delta is focused on providing the industry's best travel experience on the most important non-stop route in the United States."
http://www.usatoday.com/story/todayi...ghts/10724447/
"Customers traveling between New York and Los Angeles continue to tell us they expect the best from Delta including the comfort of full flat-bed seats in BusinessElite and an upgraded Economy Comfort experience," Jeff Robertson, Delta's VP–Product Development, Sky Clubs and Marketing Communications, says in a statement. "Delta is focused on providing the industry's best travel experience on the most important non-stop route in the United States."
Feb 23, 2015, 1:07 pm
#74
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Again, I'm failing to see where Delta pulled some kind of bait and switch here to "rip off the customer?" If you can prove that Delta purposely removed a bird that had lie-flat biz, with an aircraft with traditional biz, and then refused to refund the difference in price for those customers than yes, that is a huge problem and frankly illegal. I'll sit and wait until you can prove the above.
Feb 23, 2015, 1:08 pm
#75
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Some people think truth and honesty are important. Others don't.
It's clear which side DL is on.