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DL extends offer to give 2,500 SM if bags are not delivered within 20 min. to baggage

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Old Feb 24, 2015, 2:03 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Zorak
Link to automated claim form: https://www.delta.com/bags/bagsClaimAutomation.action

Post away DL crediting 2500 miles.
Please list the date, arrival time, and airport and when your bags made it.
  • Sample: 2/23/15 MDT 3:15 PM 28 minutes
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DL extends offer to give 2,500 SM if bags are not delivered within 20 min. to baggage

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Old Jan 5, 2022, 7:25 am
  #646  
 
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,264
Originally Posted by ACC2008
Great to know. Is it good for each segment. e.g. FRA - ATL (bag late) get 2,500. Then bag checked ATL - RDU (if bag late) get another 2,500?

Thanks
International flights segments aren’t supposed to be part of BoT but someone might get a lucky IT error in their favor. A domestic leg following an international segment works though.
beachmouse is online now  
Old Jan 6, 2022, 5:55 pm
  #647  
 
Join Date: Apr 2014
Location: MSP (Or FAR if I stay another night at the lake)
Programs: Delta DM (no bag tags), United Silver, Spirit - one and done, IHG Spire, Hertz PC, Avis- owes me one
Posts: 74
So many kettles have no idea this exists. On a return trip to MSP just before Christmas my yellow tagged bags, for what that’s worth, arrived at 24 minutes. I heard a mom say “They should give us something for taking so long to get our bags.”

My wife has flown RT to Hawaii on BOT miles over the last couple of years. Stopwatch starts counting at the “Ding.”
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Ringer909 is offline  
Old Jan 6, 2022, 6:26 pm
  #648  
 
Join Date: Nov 2010
Location: Seattle, WA
Programs: Hilton, United, Gold DL
Posts: 993
PDX is almost always a guarantee to be late. Even when there was not Covid or bad weather.
RacingJunkie is offline  
Old Jan 7, 2022, 9:08 am
  #649  
 
Join Date: Apr 2017
Posts: 189
Originally Posted by spudley007
I was curious as to how many times I was able to claim this in 2021...and the answer is 36! Yup, 90,000 miles due to the baggage guarantee. I would like to thank DTW for not being able to figure out how to unload mainline aircraft timely during the year.
Which kinda surprises me, because my experience (and admittedly, I don't fly nearly as much as most people here) has been ever since this program was implemented, DTW has consistently been the on place that it's pretty consistently quick off the belt. Outside of some much smaller stations where Delta doesn't have a presence, I've always felt that this has really improved and I very seldom ever even think about it because it's quick enough. Generally by the time I get off the plane, hit the rest room, and get to baggage claim, the bags there, and if not, generally shortly after. (I'll admit, at some places, that might actually take more than 20 minutes, especially if getting off from a ways back in the plane, but I'm probably not going to take the time to investigate if it really was if the bag is there by the time I get there, again, I'm not flying enough that the couple of times would be worth the credit.)

I think in my flights over thanksgiving and christmas, I had one flight where the bags took longer than it should (and I never did check to see what the timing was, probably should have claimed that one, but I think it was late and didn't want to deal with the minimal effort it takes). (And the one wasn't DTW, was probably either ATL or MIA. The last DTW flight definitely wasn't long, but I was kinda annoyed when they used the furthest away baggage claim from the center when all the ones closer weren't being used.)
cardsqc is offline  
Old Jan 7, 2022, 9:15 am
  #650  
 
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
I actually have it booked marked, since it is 50/50 these days.
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troyintn is offline  
Old Jan 7, 2022, 10:31 am
  #651  
 
Join Date: Jun 2008
Posts: 161
I didn't know and haven't even noticed the signs because I use a wheelchair and by the time I wait 20 minutes for the aisle chair, and then make my way to baggage claim my bags are always waiting alone on the carousel, so we just grab and go. Wish I has known to tell my son though when it took 40 minutes for the bags to come off last month (timing ended up perfect though because we were stuck in traffic entering LAX to pick him up). Looks like you only have 4 days to claim it, so too late for him for that flight.
amybd is offline  
Old Jan 7, 2022, 9:20 pm
  #652  
 
Join Date: Aug 2011
Location: IAH / HOU
Programs: UA GS, DL-Plat, Hilton Gold, IHG Platinum, Hyatt Somethingist, Marriott Titanium Lifetime
Posts: 2,853
Originally Posted by amybd
I didn't know and haven't even noticed the signs because I use a wheelchair and by the time I wait 20 minutes for the aisle chair, and then make my way to baggage claim my bags are always waiting alone on the carousel, so we just grab and go. Wish I has known to tell my son though when it took 40 minutes for the bags to come off last month (timing ended up perfect though because we were stuck in traffic entering LAX to pick him up). Looks like you only have 4 days to claim it, so too late for him for that flight.
You can use the track bags feature on the app to see whether they have taken more than 20 minutes in order to know when to claim your own miles. You don’t need to be present at the carousel in order to claim the miles.
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Air Houston is offline  
Old Jan 8, 2022, 1:57 pm
  #653  
 
Join Date: Aug 2021
Posts: 131
Is there any compensation if we fly international on a partner and have to wait about an hour for bags?
Milesaway76 is offline  
Old Jan 8, 2022, 2:52 pm
  #654  
 
Join Date: Feb 2013
Location: New York (Brooklyn)
Programs: Delta Gold, Marriott Lifetime Platinum, Hilton Diamond
Posts: 441
Originally Posted by resolute
Anyone know any way to get these if your flight is international? I had a flight CDG - ATL yesterday where the baggage was severely delayed (like 45 mins+) getting to the carousel - this was after the flight was about 4.5 hours late arriving..
You could file a complaint, Delta may give you some miles (likely more if you have higher status)
Pretzelsandpeanuts is offline  
Old Jan 8, 2022, 4:22 pm
  #655  
 
Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA and Alaska Emerald, HHonors DIA, Accor, Marriott Titanium, IHG Plat Amb, UA Silver, AA
Posts: 4,514
Originally Posted by Milesaway76
Is there any compensation if we fly international on a partner and have to wait about an hour for bags?
You can always try but you need to enter a DL confirmation number. Also, it's supposed to be a DL domestic flight. So, it's quite unlikely that you'd be successful but I doubt it could hurt to try.
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kyushuman is offline  
Old Jan 9, 2022, 11:49 am
  #656  
 
Join Date: Jan 2010
Location: Boston, MA
Programs: DL Diamond, HHonors Diamond, National Executive Elite
Posts: 2,362
Can also use the easier-to-remember delta.com/bagsontime.
MS02113 is offline  
Old Jan 9, 2022, 12:23 pm
  #657  
Moderator: Hyatt; FlyerTalk Evangelist
 
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,915
Originally Posted by Air Houston
You can use the track bags feature on the app to see whether they have taken more than 20 minutes in order to know when to claim your own miles. You don’t need to be present at the carousel in order to claim the miles.
You don't even really need to look to see how long it took, other than spending a minute or two of your time there's no penalty for submitting the form and being "wrong"
amybd, beachmouse and DLASflyer like this.
Zorak is offline  
Old Jan 9, 2022, 8:43 pm
  #658  
FlyerTalk Evangelist
 
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,187
Chalk up another 2500 in BOS this evening. On top of it being >20 min, there were zero sky priority bags delivered to the belt in the first half of the unload.
Pretty sad when LAS manages to get bags on the belt faster than you can get there from the tram ride, but it takes BOS 30 min on a good day along with being consistantly one of the worst about the priority bags.
rylan is offline  
Old Jan 10, 2022, 1:11 am
  #659  
 
Join Date: Mar 2008
Location: Tokyo
Programs: DL Diamond, ANA Platinum
Posts: 1,532
Ended up using it twice recently, including a 90-minute wait following a heavily delayed SFO-LAX. 5000 miles is essentially $50 off future travel.
FireEmblemPride is offline  
Old Jan 11, 2022, 9:18 am
  #660  
 
Join Date: May 2016
Location: Brooklyn, NY
Programs: DL Platinum, UA Silver, Marriott Titanium, Hilton Diamond
Posts: 138
Used it on both legs this weekend. Waited 25 minutes at MIA (even though I got a push notification that my bag was arriving on the belt 6 minutes earlier), then waited a frustrating 35 minutes at LGA Terminal C last night, which was a complete mess -- the arrivals board posted the wrong belt, and bags came out roughly 10 at a time every 5 minutes or so, with no rhyme or reason. Earned 3x more miles just on late bags than I did on the flights themselves.
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ohhleary is offline  


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