Of Annoying Cust. Service Surveys
Sep 5, 2015, 9:47 pm
#61
Join Date: Jun 2000
Location: Sonoma CA
Programs: DL DM&MM, DL KMwannabe, HH, AA, TG,
Posts: 1,257
Is it just me?
Just received, and filled out, three surveys. Sometimes, it seems as if the service at the gate is wonderful and the service on board terrible this survey is about the gate. If the flight was wonderful, but the check in agent couldn't care less, it's about the onboard service.
paranoia, or yet another piece of evidence that Delta has better IT where it wants to place competence rather than devoting it to delta.com?
paranoia, or yet another piece of evidence that Delta has better IT where it wants to place competence rather than devoting it to delta.com?
Sep 6, 2015, 3:39 pm
#62
Join Date: Dec 2004
Programs: WN, DL, UA, AA, Hilton, Marriott, IHG
Posts: 1,303
My four year old keeps getting these surveys. I don't, even though I'm traveling on the same itinerary. It makes me laugh a little, since if they really wanted his opinion, it should be an entirely different survey. 
Sep 6, 2015, 5:37 pm
#63
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
As I have commented here before, I receive a survey asking about my experience at the PHL SkyClub about once every 2 or 3 visits.
I have almost run out of innovative ways of saying good things about the staff, so I delayed in responding to the most recent survey.
Now, VA Ave is sending second notices when I fail to respond to these PITA surveys.
There is nothing in the way that these surveys are conducted that suggests sentient consideration of the responses... at least not the additional text responses.
Sep 8, 2015, 6:55 am
#64
Join Date: May 2010
Posts: 170
Does anyone know if it is possible to opt-out of the surveys?
Given how stingy Delta has become with the Skymiles program, I feel like they don't deserve my time completing their surveys for free! And the sheer quantity of them is irritating.
Given how stingy Delta has become with the Skymiles program, I feel like they don't deserve my time completing their surveys for free! And the sheer quantity of them is irritating.
Sep 8, 2015, 7:11 am
#65
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
Va Ave's past attitude has been "It's all or nothing." I suspect you will find that to stop the surveys, you have to stop all e-mails.
Sep 8, 2015, 9:36 am
#66
Join Date: Jul 2014
Posts: 385
I've seen far worse-- I have a client that does far worse-- but the Delta surveys are poorly designed and annoying when you get one for *every* flight.
I'm putting the below, or something like it, in the last field of each survey, and otherwise ignoring:
I'm putting the below, or something like it, in the last field of each survey, and otherwise ignoring:
I have five of these surveys from the past week. They are poorly designed. The circles are very small and hard to click on. Make the buttons BIG and make them check onHover and I'll fill them out again, otherwise they take too much time to fill out.
I hope someone over there knows what "check onHover" means.