DL won't let me OLCI?
Jan 22, 2015, 5:08 am
#1
Original Poster
Join Date: Aug 2013
Posts: 21
DL won't let me OLCI?
I am trying to check in for my flights tomorrow morning, had no issue with my husband's tickets but the system won't let me check in and shows "We can't check you in online, because government regulations require that you check in at the airport." Anybody know why?
I called Delta but the agent tells me they can't tell why, everything seems fine on my reservation. Our first flight is at 6:45 am so this means being at the airport at 3:45 which is not my idea of fun... And I really don't want to lose my seat assignments. Hubby and I are both Nexus/GE as well.
Now I am starting to stress!!
I called Delta but the agent tells me they can't tell why, everything seems fine on my reservation. Our first flight is at 6:45 am so this means being at the airport at 3:45 which is not my idea of fun... And I really don't want to lose my seat assignments. Hubby and I are both Nexus/GE as well.
Now I am starting to stress!!
Jan 22, 2015, 5:52 am
#2
Join Date: Dec 2009
Location: MSP
Programs: DL GM, AMEX Business Platinum, AMEX Delta Reserve, DL SkyClub Member, Choice PM
Posts: 2,218
Relax.
No point getting all stressed out.
1. It maybe something incorrect with your reservation.
The DL agent may want to see the Physical credit card that you made your reservation with.
(very common reason for inability to OLCI)
2. Or it maybe an issue with TSA wanting to take a closer look at you.
You are the chosen one by TSA to undergo a secondary screening.
If you see the (dreaded) SSSS at the bottom of your boarding pass, when you check in with the DL Agent at the airport, that maybe the reason.
It's just that TSA will pat you down and open up everything in your carry on bag/s.
It does happens occasionally!
No point getting all stressed out.
1. It maybe something incorrect with your reservation.
The DL agent may want to see the Physical credit card that you made your reservation with.
(very common reason for inability to OLCI)
2. Or it maybe an issue with TSA wanting to take a closer look at you.
You are the chosen one by TSA to undergo a secondary screening.
If you see the (dreaded) SSSS at the bottom of your boarding pass, when you check in with the DL Agent at the airport, that maybe the reason.
It's just that TSA will pat you down and open up everything in your carry on bag/s.
It does happens occasionally!
Jan 22, 2015, 6:43 am
#4
Original Poster
Join Date: Aug 2013
Posts: 21
Well I guess you're both right, since it can't be the payment issue (tickets were purchased using airmiles).
2 questions:
- Do I lose my seat assignment?
- Do I have to get to the airport the full 3 hours ahead? (I was hoping to do 2 hours with Nexus and no checked bags)
thank you for your help!
2 questions:
- Do I lose my seat assignment?
- Do I have to get to the airport the full 3 hours ahead? (I was hoping to do 2 hours with Nexus and no checked bags)
thank you for your help!
Jan 22, 2015, 7:24 am
#5
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,371
you can still check/change your seat assignment even though you can't do OLCI
2 hours should still be plenty of time
2 hours should still be plenty of time
Jan 22, 2015, 7:26 am
#6
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Well I guess you're both right, since it can't be the payment issue (tickets were purchased using airmiles).
2 questions:
- Do I lose my seat assignment?
- Do I have to get to the airport the full 3 hours ahead? (I was hoping to do 2 hours with Nexus and no checked bags)
thank you for your help!
2 questions:
- Do I lose my seat assignment?
- Do I have to get to the airport the full 3 hours ahead? (I was hoping to do 2 hours with Nexus and no checked bags)
thank you for your help!
Jan 22, 2015, 7:29 am
#7
Join Date: Nov 2010
Location: BNA/SAN
Programs: DL PM 1.5 MM , Hilton Diamond, Marriott Lifetime Plat
Posts: 754
I think it would depend where are you flying from/to? If it is all CONUS and depending on your airport I would think 1.5-2 hours early would be sufficient, at least it is leaving SAN.
Jan 22, 2015, 7:49 am
#9
Join Date: May 2002
Location: Portland, OR
Programs: DL MM Plat, PC&HH Gold
Posts: 2,602
In the early days of TSA my common name forced me to apply for a redress #. Every single checkin before I got that was a hassle like you are getting. Then came Global Entry & TSApre. Which further smoothed out travel friction.
Jan 22, 2015, 8:04 am
#10
Join Date: Dec 2009
Location: MSP
Programs: DL GM, AMEX Business Platinum, AMEX Delta Reserve, DL SkyClub Member, Choice PM
Posts: 2,218
- You should plan on this additional screening taking approx 15-20 minutes extra. Getting to the airport 2 hours ahead, should work well.
- This does not affect checked bags, only hand carried/ cabin baggage.
This hand carried/ cabin baggage will undergo more scrutiny than you have ever experienced.
Jan 22, 2015, 8:05 am
#11
Original Poster
Join Date: Aug 2013
Posts: 21
We're flying out of YUL, so going through customs there (itinerary is YUL-ATL-HNL).
Will I be able to go in the same lines as my husband or will I be considered a "security risk" (tongue-in-cheek:-) until we reach the gate?
Will I be able to go in the same lines as my husband or will I be considered a "security risk" (tongue-in-cheek:-) until we reach the gate?
Jan 22, 2015, 8:22 am
#13
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 4,785
As said, probably the dreaded SSS (Silly, stupid, security). Given you are traveling with your husband. Have him take all of your carry on baggage except something simple because you and your baggage will be subject to inspection.
Jan 22, 2015, 8:31 am
#14
Join Date: Apr 2011
Posts: 3,394
Are you meeting the MCT? I show the YUL ATL flight landing at 10:12 and the ATL HNL flight leaving at 10:50. DL.com doesn't show YUL/ATL/HNL as a flight option. That might be the reason! I'd call quick and check your options unless you want to chance accidentally spending the day in ATL or flying all over to make it to Hawaii!
I bet you had a small sked change that pushed you underthe MCT!
I bet you had a small sked change that pushed you underthe MCT!
Jan 22, 2015, 8:40 am
#15
Original Poster
Join Date: Aug 2013
Posts: 21
Are you meeting the MCT? I show the YUL ATL flight landing at 10:12 and the ATL HNL flight leaving at 10:50. DL.com doesn't show YUL/ATL/HNL as a flight option. That might be the reason! I'd call quick and check your options unless you want to chance accidentally spending the day in ATL or flying all over to make it to Hawaii!
I bet you had a small sked change that pushed you underthe MCT!
I bet you had a small sked change that pushed you underthe MCT!
I would think if my flight was not "legal", Delta would contact me and force me to change no? As fas as I understand it is all booked on 1 ticket so they have to find a way to get me to my final destination?