Unsolicited Bonus Miles email

Old Jan 15, 15, 1:38 pm
  #1  
Original Poster
 
Join Date: Sep 2010
Location: NYC
Programs: Delta DM
Posts: 1,152
Silver Lining Email

I just got this email from DL:

ENJOY 5,000 MILES ON US FOR YOUR RECENT INCONVENIENCE.
We notice your latest flights with us haven't been the smoothest. Rough weather, mechanical issues, bad luck regardless of the cause, you can't get back the time lost.

But here's what you do get: our sincerest apologies and an olive branch of 5,000 bonus miles available now by clicking through to delta.com.

Plus, we see smoother skies ahead with our strong commitment to improve and the best on-time record in the industry.

I click on the link to get my miles and it says that I am not eligible for this promotion.

LOL.
iflyalexair is offline  
Old Jan 15, 15, 1:39 pm
  #2  
TTT
FlyerTalk Evangelist
 
Join Date: Nov 2004
Location: 45 North
Programs: DL DM MM, HH Diamond
Posts: 10,076
I got the same email but with a link to the Operations Control Center blog. No mention of 5,000 miles
TTT is online now  
Old Jan 15, 15, 1:41 pm
  #3  
 
Join Date: Jul 2005
Location: MKE
Programs: DL DM, 1.955 MM; HH Diamond
Posts: 691
Got the same, but only 2k miles.

And when I click through I get 'Not eligible for this promotion' also.
TommyD2 is offline  
Old Jan 15, 15, 1:42 pm
  #4  
 
Join Date: Jan 2010
Location: ATL
Programs: DM, KM,
Posts: 173
Unsolicited Bonus Miles email

Here's the email I just received. When I clicked through to get my miles (on a promotion page), I get a message that I'm not eligible for this promotion! Anyone else get this?

ENJOY 5,000 MILES ON US FOR YOUR RECENT INCONVENIENCE.
We notice your latest flights with us haven't been the smoothest. Rough weather, mechanical issues, bad luck regardless of the cause, you can't get back the time lost.

But here's what you do get: our sincerest apologies and an olive branch of 5,000 bonus miles available now by clicking through to delta.com.

Plus, we see smoother skies ahead with our strong commitment to improve and the best on-time record in the industry.
GET YOUR MILES >
Miniflyer is offline  
Old Jan 15, 15, 1:44 pm
  #5  
 
Join Date: Jan 2010
Location: ATL
Programs: DM, KM,
Posts: 173
I received it too.
Miniflyer is offline  
Old Jan 15, 15, 1:44 pm
  #6  
 
Join Date: Dec 2013
Location: Northern California
Programs: DL DM Charter, 2.9MM; 2019 PM and falling; Kettle everywhere else
Posts: 243
Got the email but no 5000 miles either. I thought they might be apologizing for losing my luggage last week, but I guess not. They're sorry but not that sorry apparently.
lbcnu is offline  
Old Jan 15, 15, 1:44 pm
  #7  
 
Join Date: Apr 2011
Location: LAX
Programs: DL Diamond, ☆A Gold, Hertz 5☆
Posts: 119
I received the same email today. I was also NOT eligible.
andydrix is offline  
Old Jan 15, 15, 1:47 pm
  #8  
 
Join Date: Feb 2008
Location: JFK,ATL,LGA (the rest of the world follows)
Programs: DL KM/DM/MM (NH Plat emeritus, CO Plat emeritus, and no place like home)
Posts: 3,159
2K, and also not eligible.

Given the IRROPS I had, I think 20K would have been closer call. But, I am not eligible for this promotion either
DLroads is offline  
Old Jan 15, 15, 1:52 pm
  #9  
 
Join Date: Nov 2003
Location: ORD / MDW / FLL
Programs: DL DM/1MM, AA EXP, SPG Platinum, Hyatt Platinum, Marriott Platinum
Posts: 2,129
Originally Posted by andydrix View Post
I received the same email today. I was also NOT eligible.
Same here. Got the email and thought...how nice.

Then, clicked the email link and it said I wasn't eligible and then thought...how rude.
SOBE ER DOC is offline  
Old Jan 15, 15, 2:00 pm
  #10  
 
Join Date: Oct 2009
Location: SAT
Programs: Delta DM, SPG Plat, Hilton Diamond, Hyatt Globalist, Avis Pref ++, Nat EA Exec, Hertz PC
Posts: 596
Originally Posted by SOBE ER DOC View Post
Same here. Got the email and thought...how nice.

Then, clicked the email link and it said I wasn't eligible and then thought...how rude.

+1
brkandjfk is offline  
Old Jan 15, 15, 2:00 pm
  #11  
 
Join Date: Apr 2014
Location: LAX
Programs: DL-DM; Hertz 5 Star; Hilton Gold; Kayak hater.
Posts: 53
I received it at 2:32 ET and was also not eligible. Mine was for 2k miles. I had multiple delays my last trip so i too thought how nice this was. I once got 500 for a middle seat flight. I am debating whether I should call the DM desk or not.
LorynDM is offline  
Old Jan 15, 15, 2:02 pm
  #12  
 
Join Date: Dec 2012
Location: JFK/LGA
Programs: DL DM, HH Gold, SPG Platinum 100, National Executive Elite
Posts: 1,685
Silver Lining Email

Got the email, but no miles were offered. At least they got mine right?

Perhaps the silver lining needs a silver lining.
suvayanr is offline  
Old Jan 15, 15, 2:02 pm
  #13  
 
Join Date: Oct 2005
Location: IND
Programs: DL DM, UA & AA Peeon, Hilton/Starwood Gold
Posts: 844
+1 here
CGNC is offline  
Old Jan 15, 15, 2:02 pm
  #14  
 
Join Date: Dec 2010
Location: SE USA
Programs: DL PM/MM (lost DM 2020) , IHG Plat, MR Titanium, HH Gold, EK Frequent Kettle, UA Tolerater, AA Hater
Posts: 1,925
I got one for 5K miles but when I clicked to accept it said I was not eligible.

DL IT strikes again.

Looks like they just opened up a can of worms.
dilbertsdaddy is offline  
Old Jan 15, 15, 2:08 pm
  #15  
 
Join Date: Sep 2012
Location: Williamsburg, VA
Programs: DL DM, Bonvoy LTT, HH Diam, UA Silver, USAF million miler ;)
Posts: 1,589
Originally Posted by andydrix View Post
I received the same email today. I was also NOT eligible.
+1
orca15 is offline  

Thread Tools
Search this Thread
Search Engine: