Getting credit for AS flight after being upgraded
Jan 14, 2015, 10:00 pm
#1
Original Poster
Join Date: Dec 2011
Location: PHL / SFO
Programs: free agent
Posts: 797
Getting credit for AS flight after being upgraded
I took a flight last week on AS - booked in T. My DL FF# was on the reservation, and I'm GM. At checkin, I was offered a complimentary upgrade (no complaints there ^).
The base miles and MQM credit didn't post to my account, however. Dropped the SM cust service a note and they came back saying the booking class was ineligible ("AS flights booked in A, C, D, E, I, J, N, O, P, R, U, W, X or Z are excluded from earning mileage credit")
Although the original class booked and paid was T, I believe the upgrade causes the class *flown* to be U.
Anyone else had a problem crediting upgraded segments on AS to DL ?
The base miles and MQM credit didn't post to my account, however. Dropped the SM cust service a note and they came back saying the booking class was ineligible ("AS flights booked in A, C, D, E, I, J, N, O, P, R, U, W, X or Z are excluded from earning mileage credit")
Although the original class booked and paid was T, I believe the upgrade causes the class *flown* to be U.
Anyone else had a problem crediting upgraded segments on AS to DL ?
Jan 15, 2015, 5:37 am
#2
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
I took a flight last week on AS - booked in T. My DL FF# was on the reservation, and I'm GM. At checkin, I was offered a complimentary upgrade (no complaints there ^).
The base miles and MQM credit didn't post to my account, however. Dropped the SM cust service a note and they came back saying the booking class was ineligible ("AS flights booked in A, C, D, E, I, J, N, O, P, R, U, W, X or Z are excluded from earning mileage credit")
Although the original class booked and paid was T, I believe the upgrade causes the class *flown* to be U.
Anyone else had a problem crediting upgraded segments on AS to DL ?
The base miles and MQM credit didn't post to my account, however. Dropped the SM cust service a note and they came back saying the booking class was ineligible ("AS flights booked in A, C, D, E, I, J, N, O, P, R, U, W, X or Z are excluded from earning mileage credit")
Although the original class booked and paid was T, I believe the upgrade causes the class *flown* to be U.
Anyone else had a problem crediting upgraded segments on AS to DL ?
Jan 15, 2015, 9:29 am
#3
Join Date: Jul 2013
Programs: DL PM
Posts: 63
This is happening to me right now as well. Flew coach on the way out, upgraded on the way back. Only see the outbound showing up in my skymiles.
AS says they sent everything to DL. DL says they need me to mail or fax them a copy of my boarding pass. I'm really glad I found my paper one in my pocket somewhere - I had almost gone completely electronic this trip.
I'm not sure why this is so hard...
AS says they sent everything to DL. DL says they need me to mail or fax them a copy of my boarding pass. I'm really glad I found my paper one in my pocket somewhere - I had almost gone completely electronic this trip.
I'm not sure why this is so hard...
Jan 15, 2015, 9:50 am
#4
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,193
Unfortunately thats why I still always still get physical boarding passes, even if I actually use electronic to board.
You can reply to the DL email explaining that it shows U because you got upgraded, but the ticket was booked in T... they'll probably want a copy of your boarding pass or ticket receipt though.
You can reply to the DL email explaining that it shows U because you got upgraded, but the ticket was booked in T... they'll probably want a copy of your boarding pass or ticket receipt though.
Apr 4, 2015, 4:18 am
#6
Join Date: Mar 2002
Location: Thetford, VT USA
Posts: 259
I was upgraded at the window so had no chance to print any pre-upgrade boarding pass. I've sent DL my ticket purchase receipt, showing H class, but have not yet received any SM/MQMs. Perhaps DL like this confusion--they give out fewer miles, and people become more reluctant to fly AS.
Apr 5, 2015, 12:45 am
#7
Join Date: Jul 2009
Location: LAX
Programs: DL, AS, Marriott, Hyatt, National
Posts: 862
I was upgraded at the window so had no chance to print any pre-upgrade boarding pass. I've sent DL my ticket purchase receipt, showing H class, but have not yet received any SM/MQMs. Perhaps DL like this confusion--they give out fewer miles, and people become more reluctant to fly AS.
.
Apr 16, 2015, 10:08 am
#8
Join Date: Feb 2010
Location: US-Europe
Programs: DL DM Charter/2.5MM, AA EXP, Marriott AMB, LT Titanium, HH Diamond, Avis PP, National Exec-E
Posts: 529
Same here, had an AS leg on a DL ticket and have requested twice (2nd one today) for the AS leg credit. I didn't appreciate the form letter from DL, explaining the process to me like I was a noob. 2015 has not been a good start for DL customer service, seems like they have been hiring former US CSR's. Poor service from the Diamond desk down.
Apr 16, 2015, 10:34 am
#9
Join Date: Sep 2005
Location: Now in SLC
Programs: DL GM 1MM, MR LT Titanium
Posts: 4,116
This is new in 2015, as the "U" fare is no longer listed as a fare that earns miles. In 2014, it was. When this happened to me a couple of weeks ago, I sent in a PDF of my original booking via the "Have questions about this trip?" link and they took care of it, but it took them four weeks.
Apr 16, 2015, 10:52 am
#10
Join Date: Nov 2008
Location: SAN
Programs: DL PM
Posts: 428
I've had the same experience as well, "N" coding shows up on the flights where I had a UG. It took 3 requests to get it straight after I had read through a similar thread and indicated on my 3rd request that the UG was the likely culprit. I did actually get a personalized return saying it is a known issue and they are working to fix it, but that was back in Feb. so the fix isn't too high a priority.