Quick question
Oct 25, 2014, 5:51 pm
#1
Original Poster
Join Date: Apr 2008
Location: ATL
Programs: Diamond Medallion
Posts: 14
Quick question
My wife is on tonight's flight 72 from ATL to AMS connecting to FLR tomorrow AM. Her flight tonight has already been delayed over two hours because they don't have a crew, so she will miss her connection. Unfortunately, the next flight from AMS to FLR isn't until 9PM tomorrow night. I know there are worse places to be stuck for 12 hours but is she entitled to anything? Should Delta put her on a different airline to FLR? Thanks for your advice.
Oct 25, 2014, 6:19 pm
#4
Original Poster
Join Date: Apr 2008
Location: ATL
Programs: Diamond Medallion
Posts: 14
well, we're talking about my wife who is a novice traveler. she doesn't even have the delta app. CDG was a good idea but there isn't enough time and god knows where her bags would end up. She would also lose her EC seat. i told her to go visit the van gough museum...that's what i would do!
Oct 25, 2014, 6:38 pm
#5
Formerly known as jbalis
Join Date: Jul 2013
Location: Bangkok
Programs: Delta Diamond, Starwood Gold, National Executive, MGM Noir,
Posts: 342
best possible thing to do (I am assuming she has no elite status) is for you to get on the DM line and ask them to help you and your wife, this has helped me in the past, if you get the right agent or supervisor they will her like she is a DM, or at the least give you the best options. The only other thing you can do is wait till travel is complete, write a letter get your 200$ and some peso's. YMMV
Oct 25, 2014, 6:51 pm
#7
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
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Well, if she's gonna go the route of visiting Amsterdam, she might as well have a good cup of coffee at a coffee shop. 
. . . . not that I know anything about them!
. . . . not that I know anything about them!
Oct 25, 2014, 6:57 pm
#9
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,510
Oct 25, 2014, 8:00 pm
#11
Join Date: Apr 2004
Posts: 1,614
My wife is on tonight's flight 72 from ATL to AMS connecting to FLR tomorrow AM. Her flight tonight has already been delayed over two hours because they don't have a crew, so she will miss her connection. Unfortunately, the next flight from AMS to FLR isn't until 9PM tomorrow night. I know there are worse places to be stuck for 12 hours but is she entitled to anything? Should Delta put her on a different airline to FLR? Thanks for your advice.
Your wife might want to probe into the reason for this delay a little more deeply. I find it to be implausible that DL couldn't summon a substitute flight deck crew from its reserve list, at its principal hub, in time for an on time departure, and not subject the pax to a two + hour delay.
Oct 25, 2014, 8:04 pm
#12
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3+ hours now!
edited to add.....
That's a B777LR. I would guess there aren't nearly as many spare crews as, say, for a B763.
edited to add.....
That's a B777LR. I would guess there aren't nearly as many spare crews as, say, for a B763.
Oct 25, 2014, 8:07 pm
#13
Join Date: Jan 2014
Location: DUS
Programs: DL, HHonors, Bonvoy, Hyatt
Posts: 2,072
I've only had crew issues twice.. once because we left CPH 7hrs late, so stopped to swap crews in BOS. Later my flight to SVO went mx and by the time they had it fixed (us on different equipment) the crew wasn't going to be able to work the entire flight. But even then they were able to steal one FA from the MAN flight as she was already in ATL and had the Russian visa.
Oct 25, 2014, 8:27 pm
#14
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Join Date: May 2005
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Posts: 15,408
I just called the diamond hotline, and was told that the captain was delayed AND there was a second delay for a security sweep. Any thoughts?
Oct 25, 2014, 8:36 pm
#15
Suspended
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None of this matters. Even if this was a MX within DL's control, it doesn't really mean that OP's wife gets anything more than perhaps a voucher for a bite to eat along the way.
Focus on the reroute if any. Either OP's wife hangs out in AMS for the day, gets a day room somewhere or there's some feasible reroute.
When she returns from her trip, send in a webform complaint noting the inconvenience and she might see a few miles or a small cert as a customer service gesture.
Focus on the reroute if any. Either OP's wife hangs out in AMS for the day, gets a day room somewhere or there's some feasible reroute.
When she returns from her trip, send in a webform complaint noting the inconvenience and she might see a few miles or a small cert as a customer service gesture.