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-   -   Why is Delta Website so often problematic? (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1593124-why-delta-website-so-often-problematic.html)

HDQDD Jul 10, 2014 2:29 pm


Originally Posted by tkey75 (Post 23175196)
It seems to have been extra problematic the past couple days. It's returning flights that don't exist as if they do (search LHR-JFK and it'll return VS 25, which doesn't go to JFK, but DL.com says it does). Also, even more frustratingly, trying to book a trip with multiple travelers, the top tile where you enter the pax info is supposed to automatically populate the same fields in the secure flight info tile, where the name field is grayed out so you can't enter that info manually. It was not doing that and I had to keep refreshing the page until it would. Grrr!

I just tested with LHR JFK for tomorrow for 4 pax and it worked fine. No VS flights were returned (but a few DL codeshares on VS were) and I could easily add pax names. Used Firefox 30.0 on Windows 7.

To be fair, both of our tests are anecdotal at best.

HDQDD Jul 10, 2014 2:37 pm


Originally Posted by tkey75 (Post 23176006)
But that doesn't mean stop chasing bugs and accept things as they are. I believe the feedback I gave above flights that don't exist appearing as if they do is clearly a DL IT issue and not end user based and should be brought to their attention. IOW, there's legitimate gripes that DL is hopefully open to receiving.

I don't think they intentionally *don't* fix things, I just think like everything else, they have to look at ROI when investing in the site development. Some of the problems are very difficult to fix because the whole GDS system runs on a structure and codebase that is decades old.

For example the award calendar, we hate it, but there's probably no reason for them to be in a hurry to fix it. After all, making it easier to use less miles to book a flight would have a negative ROI. :)

StayingHomeIsBetter Jul 10, 2014 3:59 pm

http://www.aes.org/aeshc/docs/record.../PDRM1325.JPEG

Grouchy Jul 10, 2014 4:44 pm


Originally Posted by LBJ (Post 23175370)
Disclaimer: I'm not saying the website doesn't have issues (for example, the award calendar), but working in networking, I've seen too many issues that came down to browsers and middleboxes (firewalls, proxy's, NAT's, etc.) before immediately declaring that it's all the fault of the website. You can now return to mocking me and telling me I'm just a DL fanboy that should have his *ss kicked off FT.

Naah, most faults are not networked related but i guess are 'futures/safety triggers'.

1.Open jaw -> error code, can't book online. Calling DM medallion line and they also need to override/fix something before they are able to get that ticket booked.

2.Price hikes of $2000 at last click, browers or middleboxes fault...no thank you. Call DM medallion line to get that fixed.

3.Booking a 10 leg trip, not possible online. Call DM medallion line, they can't do it also. Reconnect to Delta's RTW desk to get the ticket booked.


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