Sep 27, 2014, 9:44 am
Last edit by: mfFrom35K
Known at this time:
- Complimentary Upgrades on premium transcon flights, namelyJFK-SFO/LAX, are no longer an available benefit for any level Medallion Elite
- Regional and/or Global Upgrade Certificates as well as Miles may be used for upgrades on premium transcon flights
- Seattle-JFK is no longer a premium transcon flight
- Complimentary Upgrades on premium transcon flights, namelyJFK-SFO/LAX, are no longer an available benefit for any level Medallion Elite
- Regional and/or Global Upgrade Certificates as well as Miles may be used for upgrades on premium transcon flights
- Seattle-JFK is no longer a premium transcon flight
Delta waffling on transcon upgrade policy?
Jul 6, 2014, 7:40 am
#151
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
On another note, I wonder if this race to the top for transcon service will all end up being a mistake. If the cabins are as full of free upgrades and non-revs as it seems, perhaps they would have been better off just leaving it as domestic first service, perhaps with upgraded meals.
I'm not saying that I want that, but I'm just wondering if the massive investment from all the carriers on this route will actually pay off? I also wonder how much of the paid BE tickets are sold to pax who are connecting to TPAC or TATL flights?
I'm not saying that I want that, but I'm just wondering if the massive investment from all the carriers on this route will actually pay off? I also wonder how much of the paid BE tickets are sold to pax who are connecting to TPAC or TATL flights?
Jul 6, 2014, 8:19 am
#152
Join Date: Apr 2009
Location: TLV
Programs: UA Platinum, Avis Chairman, Marriott Gold, Hilton Gold, GA Pilot
Posts: 3,225
On another note, I wonder if this race to the top for transcon service will all end up being a mistake. If the cabins are as full of free upgrades and non-revs as it seems, perhaps they would have been better off just leaving it as domestic first service, perhaps with upgraded meals.
I'm not saying that I want that, but I'm just wondering if the massive investment from all the carriers on this route will actually pay off? I also wonder how much of the paid BE tickets are sold to pax who are connecting to TPAC or TATL flights?
I'm not saying that I want that, but I'm just wondering if the massive investment from all the carriers on this route will actually pay off? I also wonder how much of the paid BE tickets are sold to pax who are connecting to TPAC or TATL flights?
Jul 6, 2014, 9:25 am
#153
Join Date: Dec 2003
Location: ROC
Programs: DL DM, HH Diamond, National EE
Posts: 1,229
DM on a H fare traveling tomorrow, ROC-DTW-LAX. No chance of clearing DTW-LAX. JFK-LAX is J9/Y9 and has 13 of 26 J seats open (per seat map, I know not a definitive view of availability, but gives some indication). Agent on medallion line said only some flights will allow upgrades based on operational needs and that decision is made at the gate (seems to contradict what's been reported here). I'm still willing to take the chance (got a bulkhead aisle in EC).
I'm inclined to call back and get another perspective. Should I check-in first? Wait closer to the 12-hour mark?
I'm inclined to call back and get another perspective. Should I check-in first? Wait closer to the 12-hour mark?
Jul 6, 2014, 9:59 am
#154
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,403
On another note, I wonder if this race to the top for transcon service will all end up being a mistake. If the cabins are as full of free upgrades and non-revs as it seems, perhaps they would have been better off just leaving it as domestic first service, perhaps with upgraded meals.
I'm not saying that I want that, but I'm just wondering if the massive investment from all the carriers on this route will actually pay off? I also wonder how much of the paid BE tickets are sold to pax who are connecting to TPAC or TATL flights?
I'm not saying that I want that, but I'm just wondering if the massive investment from all the carriers on this route will actually pay off? I also wonder how much of the paid BE tickets are sold to pax who are connecting to TPAC or TATL flights?
With the partial retreat from the no-upgrade policy, I do expect a matching retreat in service/amenities.
Jul 6, 2014, 12:39 pm
#155
Join Date: Sep 2001
Location: New York, NY
Programs: Delta DM, AA EXP, SPG Plat, Hyatt Globalist
Posts: 567
I just called the Diamond line, and after a ten minute hold the agent told me she could find nothing about this change and that upgrades are not available on these routes. hmmm mmmm.
Jul 6, 2014, 1:08 pm
#156
Join Date: Nov 2010
Location: LAX
Programs: AA: EXP Hilton: Gold, SPG: Gold, Hyatt: Plat
Posts: 196
I am flying today on an award ticket. Tweeted delta assist and their response was:
Thank you for your patience. Platinum's may receive upgrades on this route during slower periods, however, with this being a holiday... 1/2...weekend unfortunately it is not available. Sorry to disappoint. *RB 2/2
Called the platinum line and they put me on hold, reported back that they couldn't find anything on this change in policy
There are 3 people on the UG list for 6 seats per the app
Thank you for your patience. Platinum's may receive upgrades on this route during slower periods, however, with this being a holiday... 1/2...weekend unfortunately it is not available. Sorry to disappoint. *RB 2/2
Called the platinum line and they put me on hold, reported back that they couldn't find anything on this change in policy
There are 3 people on the UG list for 6 seats per the app
Jul 6, 2014, 2:43 pm
#159
Join Date: Nov 2010
Location: LAX
Programs: AA: EXP Hilton: Gold, SPG: Gold, Hyatt: Plat
Posts: 196
A few more data points:
Called PM line again. The agent had heard of the policy but wasn't sure of the details. She checked with her supervisor and confirmed that I should be on the list, but am not showing up in the app because I am on an award ticket. (Didn't have much confidence in that)
Sky priority check in says u are randomly selected and there is no clear rhyme or reason.
Gate agent says no upgrades that are not confirmed 3 days in advance and says that the 3 people on the list are using instruments.
Skyclub says the computer randomly picks based on how busy the flight is.
I am in EC and the sky boarding lane was packed. 3 people did clear the list and I didn't see what happened to the 3 empty seats
Called PM line again. The agent had heard of the policy but wasn't sure of the details. She checked with her supervisor and confirmed that I should be on the list, but am not showing up in the app because I am on an award ticket. (Didn't have much confidence in that)
Sky priority check in says u are randomly selected and there is no clear rhyme or reason.
Gate agent says no upgrades that are not confirmed 3 days in advance and says that the 3 people on the list are using instruments.
Skyclub says the computer randomly picks based on how busy the flight is.
I am in EC and the sky boarding lane was packed. 3 people did clear the list and I didn't see what happened to the 3 empty seats
Jul 6, 2014, 2:50 pm
#160
Join Date: Nov 2010
Location: BDL/HPN/JFK/FLL
Programs: DL Diamond Ham Sandwich
Posts: 1,051
A few more data points:
Called PM line again. The agent had heard of the policy but wasn't sure of the details. She checked with her supervisor and confirmed that I should be on the list, but am not showing up in the app because I am on an award ticket. (Didn't have much confidence in that)
Sky priority check in says u are randomly selected and there is no clear rhyme or reason.
Gate agent says no upgrades that are not confirmed 3 days in advance and says that the 3 people on the list are using instruments.
Skyclub says the computer randomly picks based on how busy the flight is.
I am in EC and the sky boarding lane was packed. 3 people did clear the list and I didn't see what happened to the 3 empty seats
Called PM line again. The agent had heard of the policy but wasn't sure of the details. She checked with her supervisor and confirmed that I should be on the list, but am not showing up in the app because I am on an award ticket. (Didn't have much confidence in that)
Sky priority check in says u are randomly selected and there is no clear rhyme or reason.
Gate agent says no upgrades that are not confirmed 3 days in advance and says that the 3 people on the list are using instruments.
Skyclub says the computer randomly picks based on how busy the flight is.
I am in EC and the sky boarding lane was packed. 3 people did clear the list and I didn't see what happened to the 3 empty seats
Jul 6, 2014, 4:36 pm
#162
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
Post #32:
The official policy is that Diamond and Platinum Medallions traveling on a paid ticket (no award ticket) without a companion should be eligible for an upgrade and be added to the Airport Standby List.
This means that Gold and Silver Medallions, companions, Crossover Rewards, SkyTeam Elite Plus, Alaska MVP, Award Tickets and Pay with Miles tickets will NOT be eligible for upgrades on these routes.
This means that Gold and Silver Medallions, companions, Crossover Rewards, SkyTeam Elite Plus, Alaska MVP, Award Tickets and Pay with Miles tickets will NOT be eligible for upgrades on these routes.
Jul 6, 2014, 4:38 pm
#163
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,106
Assuming the policy as originally posted sticks, I wonder if limited OP inventory will still be available in advance, and if mileage upgrades will still clear at the gate.
Jul 6, 2014, 6:11 pm
#164
Join Date: Nov 2010
Location: BDL/HPN/JFK/FLL
Programs: DL Diamond Ham Sandwich
Posts: 1,051
Dave,
I think you've misread my comment, but to expand on your angle:
He asked 5 different Delta customer facing employees, got 4 different answers, and the two which matched both contradict the policy as you just quoted from TWF.
(We've also had multiple other reports that do not match that supposed policy.)
I just booked a RT JFK-SEA and was able to find a TCON to throw miles at on the outbound, but not on the return. That seems consistent with the past 2 months so far.
I think you've misread my comment, but to expand on your angle:
He asked 5 different Delta customer facing employees, got 4 different answers, and the two which matched both contradict the policy as you just quoted from TWF.
(We've also had multiple other reports that do not match that supposed policy.)
I just booked a RT JFK-SEA and was able to find a TCON to throw miles at on the outbound, but not on the return. That seems consistent with the past 2 months so far.
Jul 6, 2014, 8:08 pm
#165
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
Dave,
I think you've misread my comment, but to expand on your angle:
He asked 5 different Delta customer facing employees, got 4 different answers, and the two which matched both contradict the policy as you just quoted from TWF.
(We've also had multiple other reports that do not match that supposed policy.)
I think you've misread my comment, but to expand on your angle:
He asked 5 different Delta customer facing employees, got 4 different answers, and the two which matched both contradict the policy as you just quoted from TWF.
(We've also had multiple other reports that do not match that supposed policy.)
The unfortunate thing, IMO, is that those who don't know to ask, may lose out to someone who should be lower than them in the pecking order. Hopefully it'll all be resolved soon.