Upgrades on AeroMexico flights (Consolidated Thread)
Jun 19, 2018, 7:17 am
#121
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,630
Jun 19, 2018, 10:42 am
#122
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
Thanks for the advice. Third time was a charm. Went through the same initial roadblocks, but had a great agent who volunteered to have someone else look at it. Came back, thanked me for my persistence, said “we all learned something here”. Reissued the ticket as an AM ticket and put it into O class. A bit odd that the upgrade terms “require a DL marketed, AM operated” flight, but the only way to apply it is to make it an “AM marketed, AM operated flight”, but it’s all good. Thanks again!
ETA: Boy do I wish this route (LAX-MTY) would revert back to a DL flight. While I appreciate the ability to do this upgrade, life was a lot easier when it was a DL flight.
@HeadInTheClouds, make sure you check your mileage earning for that flight -- O is also the business class award bucket for AM so most likely you would not have earned any miles on that flight as Delta would have thought it was an award ticket. The same thing happens with global upgrades on Virgin Atlantic. Apparently if you reach out to Delta they can correct it, but it may take some persistence on your part.
Jun 19, 2018, 11:49 am
#123
Join Date: Feb 2003
Posts: 4,115
BTW, I had this same issue with agents not knowing how to process an AM upgrade despite O showing as available. I called twice and gave up, but maybe the third time would have been the charm.
@HeadInTheClouds, make sure you check your mileage earning for that flight -- O is also the business class award bucket for AM so most likely you would not have earned any miles on that flight as Delta would have thought it was an award ticket. The same thing happens with global upgrades on Virgin Atlantic. Apparently if you reach out to Delta they can correct it, but it may take some persistence on your part.
@HeadInTheClouds, make sure you check your mileage earning for that flight -- O is also the business class award bucket for AM so most likely you would not have earned any miles on that flight as Delta would have thought it was an award ticket. The same thing happens with global upgrades on Virgin Atlantic. Apparently if you reach out to Delta they can correct it, but it may take some persistence on your part.
ETA: That follow up call did it. 24 hours later, all posted. Posted as an AM biz class ticket.
Last edited by HeadInTheClouds; Jun 20, 2018 at 7:06 am
Jun 19, 2018, 12:34 pm
#124
Join Date: Nov 2004
Location: Dallas, TX
Programs: DL PM MM, AA Platinum Pro, Marriott Lifetime Titanium, Hilton Gold
Posts: 1,097
Jun 19, 2018, 1:08 pm
#125
Join Date: Jul 2010
Programs: Marriott Titanium, DL DM
Posts: 298
Jun 19, 2018, 1:42 pm
#126
Join Date: Jul 2006
Location: Earth (non-US)
Programs: NW Gold->CO->UA->DL PM
Posts: 1,338
Sorry; lack of specificity (-10 demerits).
These are Delta flights being codeshared with AM. (I've never seen AM codeshares #s be used for a DL.com booking before).
These are Delta flights being codeshared with AM. (I've never seen AM codeshares #s be used for a DL.com booking before).
Last edited by kthomas; Jun 19, 2018 at 3:49 pm
Jun 19, 2018, 3:48 pm
#127
Join Date: Jul 2006
Location: Earth (non-US)
Programs: NW Gold->CO->UA->DL PM
Posts: 1,338
Looks like it’s changed for the better https://www.delta.com/content/www/en...tml#Aeromexico
What routes are eligible for Complimentary Upgrades?
- Medallion Members are eligible for Complimentary Upgrades on all intra-Mexico Aeromexico flights, as well as Aeromexico flights between Mexico and the U.S., Central America, Caribbean, Colombia and Ecuador.
Last edited by kthomas; Jun 19, 2018 at 7:04 pm
Jun 20, 2018, 12:14 am
#128
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Sorry; lack of specificity (-10 demerits).
These are Delta flights being codeshared with AM. (I've never seen AM codeshares #s be used for a DL.com booking before).
These are Delta flights being codeshared with AM. (I've never seen AM codeshares #s be used for a DL.com booking before).
Regardless the issue you have is you booked a codeshare. DL flights booked as a codeshare are only eligible for DoD upgrades. Till DoD everything must be done under the fliggt number booked as. It's not possible to upgrade AM5678 operated by DL1234 since AM5678 isn't a DL flight. DoD everything is done as DL1234 and thus you can upgrade then.
Jun 20, 2018, 12:18 pm
#129
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
It would show up in your My travel since the operating flight is DL.
Regardless the issue you have is you booked a codeshare. DL flights booked as a codeshare are only eligible for DoD upgrades. Till DoD everything must be done under the fliggt number booked as. It's not possible to upgrade AM5678 operated by DL1234 since AM5678 isn't a DL flight. DoD everything is done as DL1234 and thus you can upgrade then.
Regardless the issue you have is you booked a codeshare. DL flights booked as a codeshare are only eligible for DoD upgrades. Till DoD everything must be done under the fliggt number booked as. It's not possible to upgrade AM5678 operated by DL1234 since AM5678 isn't a DL flight. DoD everything is done as DL1234 and thus you can upgrade then.
Jun 20, 2018, 4:41 pm
#130
Join Date: Jul 2006
Location: Earth (non-US)
Programs: NW Gold->CO->UA->DL PM
Posts: 1,338
Phone? Twitter? Other medium? (I was about to try AM chat, which is always fun ... I think they have four guys and it only informs you that it only works from 8a-11p about 1/3rd the time between 8a-11p).
Last edited by kthomas; Jun 20, 2018 at 4:56 pm
Jun 20, 2018, 4:58 pm
#131
Join Date: Jul 2006
Location: Earth (non-US)
Programs: NW Gold->CO->UA->DL PM
Posts: 1,338
Do you see a reason to have AM coded flights often? In this case, I'm 88% sure that I could have just dropped the DL flight numbers over to the DL system ... just wasn't paying attention.
Jun 20, 2018, 9:11 pm
#132
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
It's often AM-coded when involving intra-mexico flights. Additionally, you get a big MQD (and regular miles) bonus going AM-coded usually.
Jun 21, 2018, 8:53 pm
#133
Join Date: Jul 2006
Location: Earth (non-US)
Programs: NW Gold->CO->UA->DL PM
Posts: 1,338
It's often AM-coded when involving intra-mexico flights. Additionally, you get a big MQD (and regular miles) bonus going AM-coded usually.
Jun 21, 2018, 9:01 pm
#134
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Let use know how Twitter goes. With window upgrades now for DL elites, they shouldn't be doing anything.
Jun 23, 2018, 1:03 am
#135
Join Date: Jul 2006
Location: Earth (non-US)
Programs: NW Gold->CO->UA->DL PM
Posts: 1,338
FWIW Gogo connected far out into the Gulf (today may have been the farthest ATL-MEX headed into the Gulf, given ATL weather delays, +30m on tarmac) and worked until about 10 minutes from landing; FWIW again, it used to drop about 45 minutes out depending on range from the Galveston tower and flight path; not sure if every craft on route has been upgraded to the new Gogo equipment; ... )
Finally: I might venture to mention the current US Department of State travel warnings for parts of Mexico. They are certainly a departure from previous approaches; on the other hand, I have access to the incident reports which prompt those warnings, and not enough time to write the families involved. Please exercise heightened caution if you're travelling to the mentioned areas, particularly areas where DoS personnel are restricted from travelling.