Blank upgrade lists on iPhone App?
Jun 9, 2014, 9:47 am
#1
Original Poster
Join Date: Jan 2010
Location: MCO
Programs: AA EXP, United PS, Hyatt Explorist, Marriott Titanium, Wyndham Gold, Club Carlson Gold, Amtrak
Posts: 1,254
Blank upgrade lists on iPhone App?
My app was working on Saturday, but the upgrade list is blank for today's flights on both of my iPhones. It shows seat availability, but the passenger names/order area is a blank white screen.
I just checked in for tomorrow's flights and the lists for those also aren't working. I deleted and reinstalled the app and there has been no change.
Anyone else having this problem today?
I just checked in for tomorrow's flights and the lists for those also aren't working. I deleted and reinstalled the app and there has been no change.
Anyone else having this problem today?
Jun 9, 2014, 10:42 am
#3
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,021
I was having issues with the app for flights Saturday night. My name was missing and the list appeared to show an incomplete subset of people on the list. The web app showed the usual combined standby and upgrade list.
Jun 9, 2014, 11:02 am
#5
Join Date: Jul 2013
Location: PBI
Programs: DL DM 2.4MM
Posts: 300
This is because Delta has changed their backend IT to code all medallion upgrades as UPGR instead of the respective UP3D, UP3, UP4 codes. They are managing the upgrade priority order on the back end. This change was slowly rolled out on Sat as far as I can tell.
This has resulted in the web/phone apps not showing anyone on the UG list due to the new UG priority coding.
This has resulted in the web/phone apps not showing anyone on the UG list due to the new UG priority coding.
Last edited by langbr01; Jun 9, 2014 at 11:17 am
Jun 9, 2014, 11:16 am
#6
Join Date: Dec 2012
Posts: 1,117
This is because Delta has changed their backend IT to code all medallian upgrades as UPGR instead of the respective UP3D, UP3, UP4 codes. They are managing the upgrade priority order on the back end. This change was slowly rolled out on Sat as far as I can tell.
This has resulted in the web/phone apps not showing anyone on the UG list due to the new UG priority coding.
This has resulted in the web/phone apps not showing anyone on the UG list due to the new UG priority coding.
I mean, the forum is filled of UG list threads
Jun 9, 2014, 11:27 am
#7
Join Date: Jul 2012
Location: MSP
Programs: Delta PM, Hyatt Discoverist, Hertz PC
Posts: 2,303
Yeah, I'm experiencing this too. There are currently three people on the UG list on the app for my MSP-BOS flight tomorrow — all from the same family so probably on the same itinerary. I assure you, that flight has never gone out with just three people awaiting upgrades.
I tweeted with DeltaAssist and they say all looks normal and to check the website. Which, I am listed on the website, but who knows where I actually am on the list. Fortunately, I never expect an upgrade on this route because it's damn near impossible.
I tweeted with DeltaAssist and they say all looks normal and to check the website. Which, I am listed on the website, but who knows where I actually am on the list. Fortunately, I never expect an upgrade on this route because it's damn near impossible.
Jun 9, 2014, 11:27 am
#8
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,166
Get ready for other implementation issues taking a while for us to notice... one I'm guessing is the upgrade priority was incorrectly implemented with everyone having the same code. That also makes it virtually impossible to know where you're supposed to be vs where you are in the order. At least SWUs still get the UP2A/UP2B.
Jun 9, 2014, 11:50 am
#10
Original Poster
Join Date: Jan 2010
Location: MCO
Programs: AA EXP, United PS, Hyatt Explorist, Marriott Titanium, Wyndham Gold, Club Carlson Gold, Amtrak
Posts: 1,254
I am on the GNV-ATL flight, DL5489 and SDC'd to this later one last night. At t-10 to boarding, DL.dumb had me as 1 of 12 for an upgrade with 3 seats available. I'm sitting in 5C on the CR9 and F is full.
Not sure what happened - this is not a Medallion heavy route and seats fly empty up front quite frequently. I hope Shena didn't intervene. Hopefully the UG system doesn't have me coded as a FO.
Not sure what happened - this is not a Medallion heavy route and seats fly empty up front quite frequently. I hope Shena didn't intervene. Hopefully the UG system doesn't have me coded as a FO.
Jun 9, 2014, 1:51 pm
#12
Join Date: Mar 2005
Location: West of CLE
Programs: Delta DM/3 MM; Hertz PC; National EE; Amtrak GR; Bonvoy Silver; Via Rail Préférence
Posts: 5,378
Just checked in for my itinerary tomorrow; the first flight is DCA-DTW; the upgrade list shows 3 seats in F available, but no names. I'm 3 out of 6 on delta.com. Wasn't expecting an upgrade on this route, but who knows.
Jun 9, 2014, 8:28 pm
#13
Original Poster
Join Date: Jan 2010
Location: MCO
Programs: AA EXP, United PS, Hyatt Explorist, Marriott Titanium, Wyndham Gold, Club Carlson Gold, Amtrak
Posts: 1,254
Upgrade list started showing up on my app before the departure of DL 1553 and I was showing has #2 for 4 seats and secured the upgrade, so I suspect there were a few late check-ins on the GNV-ATL trip who were PM on a higher fare or DMs. I got the ATL-SEA UG after SDCing twice, so I'm happy. Smooth ride thus far!