Problems on AF partner flight
 

I had some problems yesterday on an AF flight. The ticket was booked on delta.com. Would I contact AF to discuss (and if so, how), or via the Delta website?

Thanks,

rrz518

I think it depends on the problems. If they were operational issues about the flight, I'd go to AF. If it related to a billing issue or SkyMiles credit, or anything requiring changes to your itinerary, then go to Delta.

I've found AF difficult to contact via the web form, but if your problem is simple calling would obviously be preferable.

I've found that speaking with people there can be challenging as well, so written is prob. the best option. So if web contact is problematic, is there a snail mail method of contact?

To be honest you may not get a response with either method. My wife lost her cell phone in an AF lounge last year and even though we had their phone number and e-mail, we couldn't get a response for weeks. Finally one day we sent 30-40 faxes continuously until their machine jammed and they sent us an e-mail with retrieval instructions and asked us to stop sending faxes. We then spoke to someone who was quite pleasant but implied that's basically the way anything gets done at AF.

Your problem is probably completely different but I wouldn't just send a letter or e-mail to the general mailbox and expect a response. Figure out exactly which department you need and then be persistent.

As had been mentioned, dealing with Air France can be a headache with possibly little or no response. Can I ask what type of problem you had? Someone here might be able to give you some idea if it will be worthwhile to pursue.

It's not worth my time explaining it - or yours for that matter. I just wanted to know if a (service related) issue on AF had to be directed to them, or thru Delta (where I bought the ticket). FWIW, Delta's involvement was problem free, and the miles posted same day, etc. Just wondering if they were ever to get involved due to the codeshare arrangement, or am I on my own hashing it out with AF?

(I had a simple problem w/AF years ago, they never bothered to answer emails, unhelpful on the phone, etc. Very similar attitude when I tried to resolve yesterday's issue with their flight staff....horrible). Makes me appreciate Delta's reasonably fast, efficient and generally equitable responses to any concerns....they actually seem to take things seriously.

1) no need for anyone to get into French culture stereotypes.

2) if you were on a 006 ticket, call delta customer care. They handle it for US customers if you are one.

End stop.

I will give them credit for their prompt response on Facebook. While I can never seem to get anything done for simple requests like a seat assignment, usually their social media team responds within minutes. I'll give that a try.....

(As a positive for AF, I love their food. Best coach food I've had. The aircraft are snazzy too, and aside from a few snotty people, the service is usually very good as well).