DL 583 DTW-PVG diverted to Alaska
Apr 11, 2014, 5:50 am
#1
Original Poster
Join Date: Aug 2001
Location: Los Altos
Programs: Delta DM 2 Million Miler, Hilton DM, Priority Club Platinum
Posts: 1,112
DL 583 DTW-PVG diverted to Alaska
http://www.airliners.net/aviation-fo...ain/6052158/1/
"In case any spotters are interested - DL 583 DTW-PVG had to divert to ANC today due to a medical emergency on board. We (the pax) are being well looked after tonight, and are scheduled to fly onwards tomorrow (Sat. 11) 10:00 AM local time. First time to Alaska for most of us! "
There was an altercation between 2 passengers and one of them was on the floor in a coma and needed medical assistance onboard (oxygen and IV). Upon landing I saw one of them led out in handcuffs.
Everyone was put up in the Hilton with dinner and breakfast buffet and rebooked the following day. Very orderly with no need to wait in line for rebooking, hotels, food vouchers.
I just also received the following unsolicited email from Delta:
"I’d like to send my personal apology for the unscheduled diversion of Flight 583 to Shanghai for a medical emergency on April 10. I’m sure not being able to get to Shanghai as planned was very frustrating. At Delta, we strive to provide professional service, on-time performance and a safe trip to a wide range of destinations. We want to continue to be your first choice when it comes to air travel, and I’m very sorry for the inconvenience.
You’re important to us, and as a goodwill gesture we’ve deposited 15,000 bonus miles to your account. Please allow three business days for the mileage to be posted.
Thank you for continuing to choose Delta. We look forward to seeing you on another Delta flight."
"In case any spotters are interested - DL 583 DTW-PVG had to divert to ANC today due to a medical emergency on board. We (the pax) are being well looked after tonight, and are scheduled to fly onwards tomorrow (Sat. 11) 10:00 AM local time. First time to Alaska for most of us! "
There was an altercation between 2 passengers and one of them was on the floor in a coma and needed medical assistance onboard (oxygen and IV). Upon landing I saw one of them led out in handcuffs.
Everyone was put up in the Hilton with dinner and breakfast buffet and rebooked the following day. Very orderly with no need to wait in line for rebooking, hotels, food vouchers.
I just also received the following unsolicited email from Delta:
"I’d like to send my personal apology for the unscheduled diversion of Flight 583 to Shanghai for a medical emergency on April 10. I’m sure not being able to get to Shanghai as planned was very frustrating. At Delta, we strive to provide professional service, on-time performance and a safe trip to a wide range of destinations. We want to continue to be your first choice when it comes to air travel, and I’m very sorry for the inconvenience.
You’re important to us, and as a goodwill gesture we’ve deposited 15,000 bonus miles to your account. Please allow three business days for the mileage to be posted.
Thank you for continuing to choose Delta. We look forward to seeing you on another Delta flight."
Apr 11, 2014, 5:56 am
#2
Suspended
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
http://www.airliners.net/aviation-fo...ain/6052158/1/
Everyone was put up in the Hilton with dinner and breakfast buffet and rebooked the following day. Very orderly with no need to wait in line for rebooking, hotels, food vouchers.
I just also received the following unsolicited email from Delta:
"I’d like to send my personal apology for the unscheduled diversion of Flight 583 to Shanghai for a medical emergency on April 10. I’m sure not being able to get to Shanghai as planned was very frustrating. At Delta, we strive to provide professional service, on-time performance and a safe trip to a wide range of destinations. We want to continue to be your first choice when it comes to air travel, and I’m very sorry for the inconvenience.
You’re important to us, and as a goodwill gesture we’ve deposited 15,000 bonus miles to your account. Please allow three business days for the mileage to be posted.
Thank you for continuing to choose Delta. We look forward to seeing you on another Delta flight."
Everyone was put up in the Hilton with dinner and breakfast buffet and rebooked the following day. Very orderly with no need to wait in line for rebooking, hotels, food vouchers.
I just also received the following unsolicited email from Delta:
"I’d like to send my personal apology for the unscheduled diversion of Flight 583 to Shanghai for a medical emergency on April 10. I’m sure not being able to get to Shanghai as planned was very frustrating. At Delta, we strive to provide professional service, on-time performance and a safe trip to a wide range of destinations. We want to continue to be your first choice when it comes to air travel, and I’m very sorry for the inconvenience.
You’re important to us, and as a goodwill gesture we’ve deposited 15,000 bonus miles to your account. Please allow three business days for the mileage to be posted.
Thank you for continuing to choose Delta. We look forward to seeing you on another Delta flight."
Apr 11, 2014, 6:18 am
#4
Suspended
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
You mean like THIS, vis-a-vis United Airlines.
Apr 11, 2014, 6:41 am
#5
Join Date: Jan 2010
Location: Mid Atlantic
Programs: Delta Plat, one-time United Plat, Amex Plat, Marriott Plat, Hertz Prez Circle, Bus Pass
Posts: 1,237
"disastrous ending?" that seems like a kind of over-heated term for bad customer service...
Last edited by koreanair720; Apr 11, 2014 at 12:49 pm Reason: tweaked it
Apr 11, 2014, 12:20 pm
#8
Suspended
Join Date: May 2010
Posts: 2,621
OMG
Well, seems like good news that everyone is safe and taken care of. But, Holy Cow, two passangers duking it out at 30,000 feet. Must have been booze-motivated.
Apr 11, 2014, 12:49 pm
#10
Join Date: Nov 2000
Location: ATL
Programs: 4MM/DM, Marriott Lifetime PM, Hilton Diamond, SPG Platinum
Posts: 1,370
http://www.airliners.net/aviation-fo...ain/6052158/1/
"In case any spotters are interested - DL 583 DTW-PVG had to divert to ANC today due to a medical emergency on board. We (the pax) are being well looked after tonight, and are scheduled to fly onwards tomorrow (Sat. 11) 10:00 AM local time. First time to Alaska for most of us."
"In case any spotters are interested - DL 583 DTW-PVG had to divert to ANC today due to a medical emergency on board. We (the pax) are being well looked after tonight, and are scheduled to fly onwards tomorrow (Sat. 11) 10:00 AM local time. First time to Alaska for most of us."
Enjoy the time here. The weather has been nice lately, lots of sunshine and not too cold.
Apr 11, 2014, 12:53 pm
#11
Join Date: Nov 2000
Location: ATL
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Posts: 1,370
Apr 11, 2014, 6:50 pm
#13
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Apr 11, 2014, 7:09 pm
#14
Used to be 'jwienner'
Join Date: Oct 2013
Location: NYC/LA
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Posts: 248
Wow, one pax knocked another pax into a coma? Where does the assaulting party get charged? Where they landed or the country who's airspace they were in when the fight happened
Apr 11, 2014, 9:06 pm
#15
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