Awful new skymiles, DL reposnse
#61
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,186
I don't think this is true... I did a test on the calculator on the linked web site for a sub-500 mile trip, and the calculator was showing 1000 RDM for general member, 1250 for FO, 2000 for GM and PM, 2250 for DM. So the medallion status bonuses are definitely in there (and the new system would net me more miles for that particular flight). I'm not saying there won't be losers, but to charge that the calculator is misleading seems a bit over the top.
#62
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
ATL-BKK under the present system earns a DM ~53.5k RDMs. If the DM purchases a >$10k ticket, assuming $10k goes to DL, the DM would earn the max, 75k RDMs under the new system. $4,862 seems to be the breakeven for DM B tickets in the new system.
#63
Join Date: Dec 2002
Location: Pleasant Prairie, WI USA DL FO (until 2/04), NW silver '03, NW gold '04+'05 Plat '06+ (thanks, Leo!), DL SkyClub
Programs: DL Plat/ Million Miler, AS, Hilton, Marriott Bonvoy, Piggly Wiggly Pig Points
Posts: 2,233
Not all decisions wind up being correct in hindsight; but that does not mean the decisions aren't informed.
And obviously based on the quality of the information which, of course, none of us, including you, are privy to.
You somehow think corporate travelers are scammers, points hounds, unprofessional and looking for ways to screw the company
Never said or implied that. I only said that corporate travel departments in leaner times will be more careful as the stakes rise. Many already have. They also have to be flexible and creative and, like any bureaucracy, that can take some doing. Case in point: I'm an officer of a major national association (over 300,000 members). We have a lot of weekend meetings. Our old travel policy was to pay for the best deal either via corporate travel department or on your own (with the latter often being cheaper). Meetings were scheduled to allow for fly-in, fly-out on the same day so the general policy was not to reimburse for an overnight hotel stay. That meant we were sometimes paying $800 for a ticket that would have cost as low as $228 flying out the next morning. $228+$100 for hotel is still cheaper than $800 and we finally got the policy changed.
Finally, you miss the point that DL thinks it can run a more profitable airline without raining benefits on cheap seat customers.
#64
Join Date: Dec 2002
Location: Pleasant Prairie, WI USA DL FO (until 2/04), NW silver '03, NW gold '04+'05 Plat '06+ (thanks, Leo!), DL SkyClub
Programs: DL Plat/ Million Miler, AS, Hilton, Marriott Bonvoy, Piggly Wiggly Pig Points
Posts: 2,233
And, to add, the quality of the coach product will also become a factor. There isn't much separating DL's coach product from WN. OTOH, AS does a better job treating the folks in the back of the bus more like they're not in the back of the bus. They don't do it for free -- you have to buy your meals -- but at least they have them.
#65
Join Date: Nov 2007
Location: TPA-MKE-PHX
Programs: Ex DL-DM. MM. TWA-Aviator Plat. HHonors-DVIP, MR-Gold. Nat-Emerald. Avis Chairmn.
Posts: 1,925
This point is lost on a lot of people on this board. Without the Kettles, and mid-level elites, DL could not charge the sky high walk up prices. DL is betting that with the decrease in competition the mid level elites will take a pounding, but elect not to leave.
#66
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
This isn't the end. It's revolutionary, sure, but it's not a paradigm shift. Those who think that they pay high fares will be thrown under the bus soon enough
#67
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,573
In the example I tried, a sub-500 mile trip that costs about $300, all medallion levels would come out (slightly) ahead under the new program. That $300 price is an X fare. I have never flown that route on a B fare, but I would imagine it's probably substantially higher.
Not to excuse Delta's lack of including the fare class in the calculator, but if someone can't calculate a 50% or 100% bonus in their head then maybe that's a sign they should be flying Southwest.
#68
Join Date: Nov 2006
Location: DFW or Somewhere Else
Programs: UA Plt /Delta DM/ Marriott Platinum Prem./Hilton Diamond / Hyatt Globalist /Hertz PS / National EE
Posts: 1,107
I am a medallion member, and have been for many years. Yes, many times I begged DL to make changes similar to the changes that are being made. Maybe not all medallion members were requesting these changes, but DL is not inaccurate when they claim there was consumer request for this.
It's astounding how many of you don't realize how unfair the previous system was to those of us who spend buckets of money but fly short distances. If you really thought it through, you'd realize how unfairly scr*wed segments qualifiers have been under the old system and how much fairer this system is for everyone. The old system wasn't fair, nor was it something handed down to Moses at Mt. Sinai. The revamp was a long time coming. While you can argue that it is different, and that cheap seat buying medallions are losing the avalanche of SMs that was previously rained upon them, and even that it's needlessly complicated to bifurcate RDM and MQM methodology, you cannot argue that the new system is "disgusting." Please. Words like that are the last resort of those who don't have rational points to make.
It's astounding how many of you don't realize how unfair the previous system was to those of us who spend buckets of money but fly short distances. If you really thought it through, you'd realize how unfairly scr*wed segments qualifiers have been under the old system and how much fairer this system is for everyone. The old system wasn't fair, nor was it something handed down to Moses at Mt. Sinai. The revamp was a long time coming. While you can argue that it is different, and that cheap seat buying medallions are losing the avalanche of SMs that was previously rained upon them, and even that it's needlessly complicated to bifurcate RDM and MQM methodology, you cannot argue that the new system is "disgusting." Please. Words like that are the last resort of those who don't have rational points to make.
#69
Join Date: Feb 2010
Location: Boston MA
Programs: Delta Platinum, Delta Million Miler,Hilton Lifetime Diamond, Hertz Presidents Circle, Delta Sky Club
Posts: 663
Just because you fly a lot doesn't always make you profitable customer. It can actually have the opposite effect. This has been beat to death in other threads, but a Diamond that spends $8,000 year because they are able to book in advance, have weekends to do mile runs, etc isn't more valuable a customer than a Platinum that spends $15,000 per year. I'm willing to bet they will take the $15,000 dollar a year Platinum over the cheap fare finding $8,000 year Diamond everyday and twice on Sunday...
Last edited by sweeper20; Mar 3, 2014 at 12:17 pm
#70
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
Miles are not always a good representation of customer decisions or customer value.
#71
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,357
Just because you fly a lot doesn't always make you profitable customer. It can actually have the opposite effect. This has been beat to death in other threads, but a Diamond that spends $8,000 year because they are able to book in advance, have weekends to do mile runs, etc isn't more valuable a customer than a Platinum that spends $15,000 per year. I'm willing to beat they will take the $15,000 dollar a year Platinum over the cheap fare finding $8,000 year Diamond everyday and twice on Sunday...
#72
Join Date: Feb 2010
Location: Boston MA
Programs: Delta Platinum, Delta Million Miler,Hilton Lifetime Diamond, Hertz Presidents Circle, Delta Sky Club
Posts: 663
They might. But I agree with another poster upstream that mentioned Delta has access to the facts and numbers - the actual ones - and I'm certain they have put this scenario to the test - and, using analytics, determined that this decision to change the program is still in their best interest. Will it be in the long run? We'll see.
#73
Join Date: Dec 2002
Location: Pleasant Prairie, WI USA DL FO (until 2/04), NW silver '03, NW gold '04+'05 Plat '06+ (thanks, Leo!), DL SkyClub
Programs: DL Plat/ Million Miler, AS, Hilton, Marriott Bonvoy, Piggly Wiggly Pig Points
Posts: 2,233
And what of the "high rollers" stuck in the back of the bus because DL is reducing capacity and shrinking the number of F seats? Come join us serfs in the back of the bus and for your pain here's a few more sky pesos.
#74
Join Date: Dec 2002
Location: Pleasant Prairie, WI USA DL FO (until 2/04), NW silver '03, NW gold '04+'05 Plat '06+ (thanks, Leo!), DL SkyClub
Programs: DL Plat/ Million Miler, AS, Hilton, Marriott Bonvoy, Piggly Wiggly Pig Points
Posts: 2,233
Funny but I have had urgent (but non-emergency) situations where I needed to get home sooner. AA's walkup fare was often less than DL's change fee and added fare. And sometimes the AA GA's were kind to the DL plat trying to get home because his wife wasn't feeling well.
#75
Join Date: Apr 2005
Location: Mid-Atlantic
Programs: AA Plat, UA Silver, DL Silver, Marriott Titanium, etc.
Posts: 4,210
I think the "spend" model could have been worked in such a way as to provide premium rewards but I do have to question the "holier-than-thou" approach of those who say it's a long time coming because I fly a lot of expensive, short-hauls.
First, the achieving medallion status by segments was set up for you.
Second, pitting one group of flyers against another is plain ignorant. The long-haul flyers can just as easily say that we get stuck in narrow seats on crowded planes with no meaningful in-flight service and so on. The argument goes nowhere.
What does concern me, however, are the number of people who seemingly overspend for tickets. If I was your boss I'd be telling you, as my bosses did, that you have to shop for the best deal. If you pay more, then don't feel that you should be somehow rewarded for that. Now, as one COO I know told his employees, we know that sometimes you can get into an airport late at night at there may be only four cars left -- a Hummer, a Lincoln, and SUV and a minivan. You can't avoid it but otherwise we expect you to spend the company's money as if it was your own. If there was a $219 room at a Marriott and a $99 room across the street at a Hilton Garden Inn or a Courtyard, which would you buy? A flight to San Diego for $298 or $698? Maybe it's time more corporate travel managers become more conservative and demand that employees spend as if it was their own money.
First, the achieving medallion status by segments was set up for you.
Second, pitting one group of flyers against another is plain ignorant. The long-haul flyers can just as easily say that we get stuck in narrow seats on crowded planes with no meaningful in-flight service and so on. The argument goes nowhere.
What does concern me, however, are the number of people who seemingly overspend for tickets. If I was your boss I'd be telling you, as my bosses did, that you have to shop for the best deal. If you pay more, then don't feel that you should be somehow rewarded for that. Now, as one COO I know told his employees, we know that sometimes you can get into an airport late at night at there may be only four cars left -- a Hummer, a Lincoln, and SUV and a minivan. You can't avoid it but otherwise we expect you to spend the company's money as if it was your own. If there was a $219 room at a Marriott and a $99 room across the street at a Hilton Garden Inn or a Courtyard, which would you buy? A flight to San Diego for $298 or $698? Maybe it's time more corporate travel managers become more conservative and demand that employees spend as if it was their own money.
It's shameful for an employee to waste money like that just because they can get away with it. Shows a lack of integrity that eventually will show up in the company's business transactions as well.