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The Official - GLOBAL UPGRADE CERT success thread - Yay! I got it!

Old Sep 14, 2016, 7:42 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: flyerCO
Click below to display this full wiki and read if you have general questions about using GUCs -- they may be answered here!

Using Delta Global Upgrades


DL page: https://www.delta.com/us/en/skymiles/medallion-program/medallion-upgrades
(click or scroll to "Upgrade Certificates Overview" and expand the "Show Additional Details & Terms" sections to see T&C, especially for the specific conditions governing use on partner airlines)

"Global Upgrade Certificates, available exclusively for Diamond Medallion Members, offer upgrades on both international and domestic flights with Delta, and select flights with KLM, Air France, Virgin Atlantic, Virgin Australia, Korean Air and Aeromexico."

Delta offers Diamond Medallion members the benefit of up to 4 Global Upgrade Certificates (GUCs) per year, which each allow a one-way upgrade to business class/Delta One for one person on any route in the Delta network, as well as a limited number of partner flights under specific restricted circumstances described below. 4 GUCs is enough to upgrade the Diamond Medallion member on 2 round trips or 4 one-way trips, or the Diamond Medallion member plus one companion on 1 round trip or 2 one-way trips.

Choosing upgrades as a choice benefit
  • Upgrades are valid one year from the date of issue, usually the day of or day after they are selected in Choice Benefits -- so best to wait as long as possible to select them unless you have a specific use planned for them
  • All Diamond Medallions also receive a Platinum Medallion choice benefit, even if just renewing existing Diamond status in a year, so DMs could for example select 4 RUCs as their Platinum choice benefit and 4 GUCs as one of their Diamond choice benefit, or 4 RUCs as their Platinum choice benefit and 8 more RUCs as one of their Diamond choice benefits
  • However, it is not possible to select 8 RUCs as one Diamond choice benefit and 4 GUCs as another, nor select 4 GUCs more than once for a single year's Diamond choice benefits -- so the most GUCs anyone can currently earn in a single year is 4
  • You may select your DM benefits at different times, so it is best to select fixed-expiration-date benefits (like gifting status or SkyClub memberships) as soon as possible, but wait until you have a specific use in mind to select upgrades, so that the expiration date is as far into the future as possible. This is especially important if you are waitlisting upgrades for a particular trip, since if the waitlist doesn't clear, a later expiration date will maximize the amount of time you have to try again to use them on a different trip.
  • For status earned based on flying in 2017, upgrades can be selected until the last day that status is valid, January 31, 2019, so they could possibly expire as late as January ~30, 2020 if they are selected as late as possible.
  • Upgrades can be used after you are no longer a Diamond Medallion as long as the upgrades are still valid, though non-DM-line phone agents will be less familiar with them, so they may be harder to use or run a higher risk of being processed incorrectly, so it may be worth booking your GUC flights before your DM status expires if possible.
  • All flights to be upgraded must be flown, not just requested, by the expiration date of the upgrade certificates, though there have been some examples of short extensions offered by phone agents (for example, to the end of the month of the expiration date) as long as the upgrade is able to be confirmed before the certificates expire. In this case it is important to push the agent to make sure the ticket is reissued right away, since it will not be possible to reissue the ticket after the GUC expires. You can tell if the ticket has been reissued because the ticket number on the booking will change from what it was when you originally booked in coach, and the GUC will be marked as "closed" in your wallet on Delta.com.

Finding upgrade space
  • Delta phone agents and the @Delta Twitter account can check for available upgrade space
  • There is no general way to check for available upgrade space online
  • However there is one exception where some flights appear to be able to be checked online: for Delta flights carrying a KLM code -- for example, most flights between the US and Europe -- ExpertFlyer.com (paid membership required) shows KLM upgrade space, and will show upgrade space for those KL-coded, DL-operated flights, which based on anecdotal evidence seems to often (but not always) correspond to upgrade space made available by Delta. This can be a way to check many dates and flights easily, but confirm with Delta that the upgrade space does in fact exist before making firm plans.
  • Upgrade space is not necessarily correlated with award space
  • If upgrade space is not available on your desired flight, you can waitlist, and it is possible the upgrade may clear before departure. If not your name should appear on the upgrade list at the gate. See next section for details.
  • Upgrade space is rarely seen in advance on busy, high-upgrade-demand routes like ATL-JNB and LAX-SYD.

Requesting an upgrade
  • You must call or Tweet at Delta to request an upgrade, they cannot be requested on the website
  • If upgrade space is available, the agent will process the upgrade immediately and you will be able to select business class seats
  • If the upgrade is confirmed in advance, your ticket will be reissued in business class at some point before the flight and you will receive a new itinerary email when this happens; occasionally the ticket does not get reissued and you will not be able to check in, but a quick call to Delta usually fixes this easily
  • Occasionally an email is sent to alert you if a waitlisted upgrade has cleared, but often the best indication is if a segment of your itinerary disappears entirely from Delta.com, which usually means the upgrade has cleared on that segment. Call Delta to have them process it so that it reappears in your itinerary, and you will be able to select business class seats.
  • There have been reports of upgrades coded incorrectly by agents -- unfortunately there is no way to know for sure if your upgrade is coded correctly, and requested upgrades seem to show up a few different ways on Delta.com, sometimes with an "upgrade requested" designation on the flight, and/or with a "phantom" duplicate flight in the seat maps which will not let you select seats
  • If an upgrade has not cleared by check-in time and you do not appear on the upgrade list on the Delta app or Delta.com, call to have an agent correct the upgrade
  • In certain airports where other airlines handle Delta's flights (particularly AMS), it is not officially possible to clear at the gate; KLM does process upgrades at the gate in AMS for certificates waitlisted 24 hours in advance of departure, but this is not an officially guaranteed benefit. To be safe make sure you have your GUC certificate numbers and redemption codes written down in case the KLM agents need this information.
  • If you are connecting, for example flying MCO-ATL-LHR, and upgrade space is not available on ATL-LHR, best practice is to waitlist on the ATL-LHR leg only, so as not to waste a global upgrade on the short MCO-ATL flight, and then add the upgrade request to MCO-ATL when/if ATL-LHR clears; most agents will understand this approach and may even proactively suggest it
  • If you have selected your choice benefits very recently (within the last 24-48 hours), the phone agent may not yet be able to see your upgrade codes, but you can read the codes to the agent from the My Wallet page on Delta.com
  • The priority order of GUCs, RUCs, mileage upgrades, and complimentary upgrades is not 100% clear, but it is known that GUCs and RUCs have higher priority than complimentary upgrades, and that GUCs and RUCs appear to have equal priority. It is listed on Delta.com that GUCs and RUCs clear first by medallion level and then by time of request, which is different from the upgrade priority used for complimentary upgrades (which is also listed on the website)

Other upgrade rules
  • Upgrades are valid on Delta flights on all economy fares except Basic Economy (E)
  • It is possible to request upgrades in one direction of a roundtrip only, for example if you had 4 US-Europe trips planned and only 4 GUCs, you might decide to upgrade the eastbound flights only as they are overnight flights and remain in economy for the westbound flights.
  • On flights operated with a Premium Select cabin, Delta has indicated that it will still be possible to use a GUC to upgrade directly from economy to Premium Select or to Delta One using the same number of GUCs. However, if an upgrade is cleared from economy to Premium Select, the GUC will be considered used, and another GUC would be required to upgrade again to Delta One. The best strategy is probably to waitlist only for Delta One upgrades, and perhaps if the GUC is close to expiring or you don't expect to have another use for it, to add a request for a Premium Select upgrade close to departure if the Delta One upgrade hasn't yet cleared and/or the Delta One seat map looks very full.
  • Upgrades may be used for the SkyMiles member and up to one companion; The companion need not be in the same PNR, but must be traveling on the exact same flight as the GUC holder.
  • Unlike AA and UA upgrades, DL upgrades cannot be gifted to someone whom the SkyMiles member is not traveling with
  • As of January 22, 2018, it is now officially possible to use a certificate for a companion but not for yourself, as long as you are traveling on the same flight as the companion -- for example if you are eligible to buy a business class ticket for business travel and want to bring your spouse by buying an economy ticket and upgrading them. It is not clear if you could upgrade your companion but not yourself. In the past the question has been raised of waiting for a complimentary medallion upgrade for the main member and then using a certificate for the companion, but now that companions for complimentary medallion upgrades are processed at the same priority as the main member, this is no longer a likely concern.

Using upgrades on KLM

Dedicated thread: https://www.flyertalk.com/forum/delt...grade-klm.html
  • "For travel on KLM-operated, Delta-marketed flights this certificate may be used to upgrade on published fares booked in Y, B, M, H, Q, K, L, U, T, X or V class and all fare classes upgrade into Z class. For travel on KLM-operated flights marketed by KLM, fares booked in Y, B, M, K, H, L, Q, T, N, R, or V class are eligible to upgrade into Z class. For travel on KLM-operated flights marketed by AF, this certificate may be used to upgrade on published fares booked in Y, B, M, K, H, L, Q, T, N, R, or V class into Z class. "
  • NOTE: some of the combinations above are only (relatively) recently eligible for GUCs. Phone agents may not be familiar with the new rules, and may need to be gently pointed in the direction of the DL T&C on their own website.
  • In the course of processing the upgrade of a Delta-marketed, KLM-operated flight, Delta reissues the KLM flights on KLM flight numbers when they issue the upgrade, but the flights must be bought on DL flight numbers initially (unless buying expensive Y, B, or M fares with KLM)
  • It is not possible to waitlist for upgrade on KLM flights, nor to go to the airport upgrade list, so space must be available in advance in order for the upgrade to clear. Many agents will offer to put you on the waitlist, but putting you on the upgrade waitlist for a KLM flight will simply never clear so you're better off monitoring it yourself (see next bullets).
  • KLM upgrade space can be checked on ExpertFlyer.com (requires a paid membership). ExpertFlyer also allows users to set alerts for particular fare classes becoming available, which could be useful in lieu of being able to waitlist -- you can set an ExpertFlyer alert for "Z" availability and then call Delta to grab the upgrade if you receive an ExpertFlyer alert that it becomes available.
  • KLM upgrade space on a single segment is different if you search that segment alone vs. if you search a connecting itinerary involving that segment. So if you are looking for KLM upgrades ORD-AMS-JNB, you need to search ORD-JNB in ExpertFlyer to see the true availability; even if there is space on ORD-AMS and AMS-JNB, if it Z space doesn't show up for ORD-JNB you won't be able to upgrade. Unfortunately this means that ExpertFlyer availability alerts, which can only be set on a segment-by-segment basis, are not useful for monitoring KLM upgrade availability on connecting flights.
  • In some cases, adding a DL domestic connecting flight can change KLM upgrade availability. For example ATL-AMS on KLM may show availability but MCO-ATL-AMS may not. Example. Unfortunately some more complex routings, such as forcing an extra connection to find KLM upgrade space (flying JFK-ORD-AMS-CPT instead of JFK-AMS-CPT), do not show up on ExpertFlyer so you are at the mercy of hopefully finding Delta agents who know what they're doing.
  • Bookings with KLM ticket numbers (starting in 074) can be upgraded using the same rules as bookings with Delta ticket numbers (starting in 006). Delta-operated, KLM-coded flights can be upgraded under the same rules as any other KLM-coded flight. Delta-coded, Delta-operated flights booked on a KLM ticket number can be upgraded the same as if they were booked on a Delta ticket number, so in any fare class other than E.
  • There have been numerous challenges with KLM upgrades, so be careful, be persistent, and make sure you request the upgrade within the no-risk cancellation window of the ticket so you can cancel if it doesn't work as expected.
  • More KLM upgrade reading: 1, 2, 3, 4, 5, 6

Using upgrades on Virgin Atlantic

3-year-old thread: https://www.flyertalk.com/forum/delta-air-lines-skymiles/1779666-guc-now-able-used-virgin-atlantic-vs.html
related, upgrading VS with SkyMiles (also requires G class, so the info may be useful too?): https://www.flyertalk.com/forum/delta-air-lines-skymiles/1857464-definitive-thread-use-sky-miles-upgrade-vs.html
  • "Valid on Delta-marketed (DL flight number), Virgin Atlantic-operated flights for use globally on published fares booked in W, Y, B, M, H, Q, K, L, U, T, X or V class to G class (Upper Class). " Upgrading on Virgin-marketed (VS flight number) flights using GUCs is not possible.
  • Global Upgrades on Virgin Atlantic flights must be confirmed 24 hours prior to departure.
  • Global Upgrade Certificates may not be used to waitlist for a Virgin Atlantic-operated flight. Many agents will offer to put you on the waitlist, but putting you on the upgrade waitlist for a Virgin Atlantic flight will simply never clear so you're better off monitoring it yourself (see next bullets).
  • DL flight numbers are not available for most Virgin Atlantic flights to regions other than the US (for example LHR-JNB), so it is not possible to use GUCs on those flights.
  • Virgin Atlantic upgrade space appears to use the same availability as awards, so if a business class award is available for a Virgin Atlantic flight on Delta.com, it should be available for an upgrade (as long as that flight is booked on a DL flight number). If an award is not available, an upgrade is probably not available -- but if you notice any exceptions to this rule please share in the thread. You can also monitor G space using ExpertFlyer (see KLM section above).
  • Because G is the same code as Virgin Atlantic uses for award tickets, after you fly the tickets will register with Delta as having been awards and will not earn any miles. Watch your mileage earning carefully and you will likely have to call Delta and explain that it wasn't an award ticket but an upgrade from a paid coach ticket, and they will correct the mileage earning to be equivalent to what you would have earned on your original coach ticket.

Using upgrades on Virgin Australia

Valid on Delta-marketed, Virgin Australia-operated flights on published fares booked in Y, B, M, H, Q, K, L, U class to Virgin Australias Business Class.

Using upgrades on Air France

Dedicated thread: https://www.flyertalk.com/forum/delt...20-onward.html

"For travel on Air France-operated flights marketed by Air France and booked in Y, B, M, K, H, L, Q, T, N, R, or V class, customers can upgrade into A class (Premium Economy) or Z class (Business Class). For Air France-operated flights marketed by KLM, customers with a published fare booked in Y, B, M, K, H, L, Q, T, N, R, or V class can upgrade into Z class (Business Class). For Air France-operated flights marketed by Delta, customers with a published fare booked in Y, B, M, H, Q, K, L, U, T, X or V class can upgrade into A class (Premium Economy) or Z class (Business Class). In addition, customers traveling on an Air France-marketed and operated flight and booked in W, S or A class as well as customers traveling on an Air France-operated, Delta-marketed flight and booked in P, A, or G class can upgrade to Z class (Business Class)"

NOTE: GUC usage on AF used to be restricted to high fare classes only. Phone agents may not be familiar with the new rules, and may need to be gently pointed in the direction of the DL T&C on their own website.

Using upgrades on Korean (restricted to certain fare classes only)

Dedicated thread: https://www.flyertalk.com/forum/delt...ed-thread.html

"Valid on Delta-marketed, Korean Air-operated flights for use globally on Delta's published fares booked in Y or B class to Korean Air's Z class, or booked in M class to Korean Air's O class."

GUC usage on Korean requires the purchase of high fare classes, which may mean that it is cheaper to buy a discounted business class ticket than to buy an eligible coach fare and try to upgrade. Uniquely, it is possible to use GUCs to upgrade from business to first on Korean, but only if you buy the most expensive business class fares.

Using upgrades on Aeromexico

"For travel on Aeromexico operated, Delta marketed flights this certificate may be used to upgrade on Delta`s published fares booked in W, Y, B, M, H, Q, K, L, U, T, X or V class and all fare classes upgrade into Aeromexico`s O class."




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The Official - GLOBAL UPGRADE CERT success thread - Yay! I got it!

Old Mar 26, 2016, 5:39 pm
  #1546  
 
Join Date: Jan 2010
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Originally Posted by davetravels
YESSSSS!!!

There are many reports here, where, FlyerTalkers have either noticed a change in the way the reservation is displaying online, or simply called out of the blue to check availability, and the space was there, but the UG wasn't processed.

As mentioned in a very recent post somewhere above, when you call, don't just ask if the UG cleared - - - Ask if there's space available, in case it either wasn't coded properly, or somehow got "stuck" in a bottleneck in the UG process!

Good luck, and do post your results!


I called and the agent said the NRT-DTW upgrade is processing but the DTW-NRT flight was still waitlisted. He said it's unfortunate that my fare class was so low because everyone waitlisted on a higher fare class is ahead of me. This was news to me.

I checked delta.com and my NRT-DTW is still showing as being waitlisted and I can't pick seats in J. Does it take a long time to process the upgrades? That doesn't make any sense to me.
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Old Mar 26, 2016, 6:25 pm
  #1547  
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Originally Posted by yohanson
I called and the agent said the NRT-DTW upgrade is processing
This lingo, I don't understand. If it's available, they should be able to process it while you're on the phone, and you should be able to choose seats shortly thereafter. Maybe others have had a different experience. I would consider calling back and see what another agent says.

As to the fare class thing, what's not to understand? Surely, you would expect a Q class coach ticket to clear before a V class, wouldn't you?
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Old Mar 26, 2016, 7:56 pm
  #1548  
 
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Originally Posted by davetravels
This lingo, I don't understand. If it's available, they should be able to process it while you're on the phone, and you should be able to choose seats shortly thereafter. Maybe others have had a different experience. I would consider calling back and see what another agent says.

As to the fare class thing, what's not to understand? Surely, you would expect a Q class coach ticket to clear before a V class, wouldn't you?
I called back and the agent said there is no upgrade inventory for either flight and that I wasn't being upgraded at this time. I should add that I can pick seats in J on the NRT-DTW leg but it errors out after I hit save and exit whereas on the DTW-NRT flight, it tells me I can only view the seat map in that class.

Last edited by yohanson; Mar 26, 2016 at 8:04 pm
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Old Mar 26, 2016, 8:02 pm
  #1549  
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Originally Posted by yohanson
I called back and the agent said there is no upgrade inventory for either flight and that I wasn't being upgraded at this time.
I guess that doesn't surprise me, but, I wonder what the first phone agent was talkin' about?!?
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Old Mar 26, 2016, 11:17 pm
  #1550  
 
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Originally Posted by yohanson
I should add that I can pick seats in J on the NRT-DTW leg but it errors out after I hit save and exit whereas on the DTW-NRT flight, it tells me I can only view the seat map in that class.
So your able to see the seats and select them on the screen that Normally has the "You can only view this page" banner across the top? Thats what I saw yesterday night and called and at first DM line said that the JFK-NRT leg actually had cleared but needed to ReTicket it. But that the NRT-JFK had not. She left to get the ticket taken care of at the "International desk" and came back before it was done and say good news, the NRT-JFK was also cleared and they were working on both and would allow seat selection after Re-Ticketing. Spent about 15 mins on the phone and when done had seats set verbally. I went after hangup and confirmed that seats were set.

Wonder if the site is acting a bit weird or something with the banner that says you can select. Cuz I had exactly what you describe. Which is why I called in, wondered why it had seemingly changed, but didn't allow me to select seats. I assumed now that it was cuz the flight needed to be re-ticketed and that had not been done and got "held up" somewhere in the process? here's to hoping you get it soon!
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Old Mar 29, 2016, 7:10 am
  #1551  
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Originally Posted by pbj
Whoa.. How far out?.. Today is 30 days from departure for Me and Future Mrs PBJ.. DTW-NRT-BKK.. no dice so far and it's sad to watch the seat map fill up..

Holding on to hope, but she's non-status so I'm not sure if that will hurt us.
I just cleared (overnight) for my NRT to DTW and am on the upper deck ^:-:^

Both flights are early MAY
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Old Mar 29, 2016, 7:18 am
  #1552  
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Originally Posted by Keyser
tried to apply my guc's for a sin-nrt-jfk & jfk-nrt-bkk itinerary in april....not surprised that there were no upgrades available....wait-listed on all sectors for now....
so my plans changed & i now have to fly del-jfk-del (with a layover in ams both ways) instead next week so i had to cancel the above itinerary....the difference between economy & business was about $900 & since i couldn't use gucs on the del-ams & ams-del leg, i just went ahead & bought the business class ticket....

i guess i'll have to wait till this summer to try my upgrade luck again....
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Old Mar 29, 2016, 10:10 am
  #1553  
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Originally Posted by yohanson
I called back and the agent said there is no upgrade inventory for either flight and that I wasn't being upgraded at this time. I should add that I can pick seats in J on the NRT-DTW leg but it errors out after I hit save and exit whereas on the DTW-NRT flight, it tells me I can only view the seat map in that class.
I had the same on a flight under a month away in April... agent said the ticket was sent to the reissue desk so they would clear the upgrade and use the cert and then I'd be able to pick seats. Following day I got a email with the new receipt and could pick a seat and get it to stick. Agent was very knowledgeable and said to hold on while they checked to make sure everything was entered correctly. Give it a day or two and see if it gets reissued if they won't process while on the phone.

Regarding the advance waitlist, I also thought they couldn't see the position either... so wonder how the agent said that you were at the bottom for the other flight.
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Old Mar 29, 2016, 10:39 am
  #1554  
 
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All this talk got me to call the Diamond line today. Currently waitlisted for DTW-NRT on April 21. No change from the desk--said I was still on the waitlist and all is coded correctly. Seat Map shows about 25 or so seats left in F...hopefully that doesn't dry up before the 21st!
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Old Mar 29, 2016, 10:43 am
  #1555  
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Originally Posted by youvesaiditall
All this talk got me to call the Diamond line today. Currently waitlisted for DTW-NRT on April 21. No change from the desk--said I was still on the waitlist and all is coded correctly. Seat Map shows about 25 or so seats left in F...hopefully that doesn't dry up before the 21st!
I'm almost amazed at what a non-exact science the process Revenue Management has to clear upgrades.. My flight cleared a month out and seats were literally disappearing daily on a heavy travel day for business travelers to NRT (maybe those were other GUCs)
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Old Mar 29, 2016, 10:45 am
  #1556  
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Originally Posted by youvesaiditall
DTW-NRT

Seat Map shows about 25 or so seats left in F
What airline did you say you're flyin' on?!?

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Old Mar 29, 2016, 4:24 pm
  #1557  
 
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Originally Posted by rylan
I had the same on a flight under a month away in April... agent said the ticket was sent to the reissue desk so they would clear the upgrade and use the cert and then I'd be able to pick seats. Following day I got a email with the new receipt and could pick a seat and get it to stick. Agent was very knowledgeable and said to hold on while they checked to make sure everything was entered correctly. Give it a day or two and see if it gets reissued if they won't process while on the phone.

Regarding the advance waitlist, I also thought they couldn't see the position either... so wonder how the agent said that you were at the bottom for the other flight.
I just got the email now for NRT-DTW. It seems the first agent I talked to had it right and the subsequent two agents had it wrong. Anyway, it took a couple of days. What's interesting is that the last time I had waitlisted GUCs, I had an agent say there was inventory and he spent a good 5-10 minutes processing it. I could select seats after that but they wouldn't stick the same way these were acting until I got the email a couple of days later. If I remember correctly, the agent that did the other GUC said it had been sent to the reissue desk already.
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Old Mar 29, 2016, 4:34 pm
  #1558  
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Originally Posted by yohanson
I just got the email now for NRT-DTW. It seems the first agent I talked to had it right and the subsequent two agents had it wrong.
^ Yay!!! ^ Congrats! ^

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Old Mar 29, 2016, 7:14 pm
  #1559  
 
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Flying ATL-DTW-NRT-BKK, DPS-NRT-MSP-ATL in December for our wedding. Got cleared for NRT-BKK automatically (just got the email). Wait listed for DTW-NRT on the outbound and for NRT-MPS on the return. DPS-NRT is not available since flying Garuda
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Old Mar 29, 2016, 7:37 pm
  #1560  
 
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SEA-LHR-SEA in the last half of April, booked it a week ago and cleared both ways at time of booking. Woot woot.
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