DM line hold time 1 hour 48 minutes - at midnight EST?
Feb 10, 2014, 10:45 pm
#4
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
In Janaury, I had some 45 minute waits for DM agents and considered myself to be pretty lucky, given the weather conditions. It was the two six hour plus flight delays that were bad.
Feb 11, 2014, 8:29 am
#8
Join Date: May 2010
Location: Just relocated to Phoenix, so I guess that does it for Delta for me
Programs: DL "Annual" GM 2MM, AA lifetime Gold 1MM, Hilton Gold, Hertz President's Club
Posts: 337
Flight to SMF tomorrow was cancelled this morning. Called the Plat line and opted for the call back. Took two hours but at least I didn't have to sit on hold.
Feb 11, 2014, 9:45 am
#9
Join Date: Oct 2006
Location: Michigan's west coast
Programs: Delta Skymiles PM
Posts: 97
I called the Platinum line at 11:00 this morning. The recording said the wait time was 39+ minutes. I elected to wait and laid the phone down with speaker phone on. The agent came on in less than five minutes.
Feb 11, 2014, 11:27 am
#10
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
I've also found that DM line wait times are better than forecast on the recording.
Feb 11, 2014, 11:48 am
#11
FlyerTalk Evangelist
Join Date: May 2008
Location: CHA, MAN;
Programs: Delta DM 1 MM; Hz PC
Posts: 11,169
Feb 11, 2014, 2:47 pm
#12
FlyerTalk Evangelist
Join Date: Oct 2009
Location: ATL Lost Luggage
Programs: Kettle with Kryptonium Medallion Tags
Posts: 10,306
4-Hour Callback Queue at 16:30 EST on 2/11/2014
Delta.dumb is unable to change my cancelled 2/13/2014 flight (in paid First Class), so I called Delta's 800-number. It offered the option of a call-back, I accepted, and was told it would be a four hour wait.
The system said I would not lose my place in line, so assuming that's true, people on hold should expect a 4 hour wait.
The system said I would not lose my place in line, so assuming that's true, people on hold should expect a 4 hour wait.
Last edited by RSSrsvp; Feb 11, 2014 at 6:20 pm Reason: Merged into existing thread on the subject
Feb 11, 2014, 2:58 pm
#13
Join Date: Jan 2008
Location: NYC, MSY
Programs: DL DM, 1.5MM, NEXUS, Sky Club Lifetime, Admirals Club Lifetime, LowValueCustomer everywhere
Posts: 6,447
The one and only time I took that option I had called at about 7 PM CST. I got the callback at 3:30 CST the following morning.
The only issue I have with holding is that it chews up a lot of cell phone minutes.
The only issue I have with holding is that it chews up a lot of cell phone minutes.
Feb 11, 2014, 4:12 pm
#15
Join Date: Aug 2013
Location: DTW
Programs: DL PM, Natl-Exec Elite, Hertz-President Circle, Marriot/Starwood-Gold, HHonors-Gold
Posts: 678
Called about 12:30pm EST, didn't take the option, waited about 1 hour. Luckily I got someone in one of the us call centers. It was my second call of the day, first waited about an hour as well but got someone I could barely understand who had no ability to help me.
All in all, I can sympathiz because I'm sure today, tomorrow and probably Thursday are going to be really tough for those folks.
All in all, I can sympathiz because I'm sure today, tomorrow and probably Thursday are going to be really tough for those folks.