Anyone else get a letter from DL extending their status?
Feb 4, 2014, 9:21 pm
#32
Join Date: May 2003
Location: NYC + LAX + SEA
Programs: DL/UA/AA/BA
Posts: 588
Seat loyalty is long recognized. Dollar value is core to their P/L - of course they should recognize, just as any other business does. But the real question is how effective their CRM is - does it value choice and personal value? My own dollars buying a business fare should be worth more than a corporate policy dictating a full Y for some employee that doesn't care. Courting a corporate travel manager may seem important, but we don't get those discounts they get.
Feb 4, 2014, 9:49 pm
#33
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,859
But it's always been DL's policy that displaced pax may receive higher priority on the UG and standby list...the message on the gate boards always says ranking may be made by status, fare and same day travel disruptions. Agree that a non-status shouldn't trump, say, a DM but probably should trump someone who is just trying to standby for any given flight.
David
Feb 5, 2014, 1:11 am
#34
Join Date: Nov 2007
Location: MLB, MCO
Programs: Delta Plat, IHG Plat, Marriott Silver
Posts: 1,315
A search of the board should show you that I'm not making this up. I thought it was common knowledge.
Feb 5, 2014, 1:17 am
#35
Join Date: Feb 2012
Location: Los Angeles, CA
Programs: DL DM, UA 1K, AA EXP, US G, SPG P, HH D, MR G, NEXUS/GE, DL AMEX Reserve
Posts: 2,035
I got a letter in the mail from Delta yesterday telling me my status was being extended through February of 2015. I was platinum last year, but was set to drop down to silver in March.
Anyone else ever get this? Was always under the impression that Delta was not about soft landings, and certainly not about status extensions.
Anyone else ever get this? Was always under the impression that Delta was not about soft landings, and certainly not about status extensions.
Feb 5, 2014, 6:30 am
#36
Join Date: Aug 2008
Location: Hoschton, GA
Programs: Delta DM, SP Plat, Hilton Gold
Posts: 432
I assume by your handle that you are based in MSP? I find it even more amazing in that case. If you were out of a battlefield airport, I can see using this as an enticement to keep you flying DL. But in a captive hub like MSP or ATL? You're stuck w/ DL for many of the flights it sounds like you were taking.
So that said, glad to see DL apparently using status as a reward and not an enticement here.
So that said, glad to see DL apparently using status as a reward and not an enticement here.
Feb 5, 2014, 9:40 am
#38
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
Furthermore, my understanding is that this priority is not just because of the way rebookings show as Y, but there is a separate priority code assigned to disrupted passengers so they receive priority over even those on a paid Y fare whose plans have not been disrupted. For example, an FO who is disrupted will be higher on the upgrade list than a DM on a Y-fare that has not been disrupted.
Feb 5, 2014, 9:51 am
#39
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,656
There are no such thing as an IROP upgrade priority. It just happens that the system/agents rebook in Y. The example that an IROPed FO rebooked in Y will trump a non IROPed DM booked in Y is simply false.
Feb 5, 2014, 10:13 am
#40
FlyerTalk Evangelist
Join Date: May 2008
Location: CHA, MAN;
Programs: Delta DM 1 MM; Hz PC
Posts: 11,169
I certainly would not either. It would be bragging and unethical. It would basically saying "Look how wonderful I am". True high value fliers usually have no need/desire to engage in that sort of behavior.
Feb 5, 2014, 10:23 am
#41
Join Date: Nov 2012
Programs: Delta DM, SPG Plat, Marriott Plat, IHG Spire
Posts: 1,021
Delta absolutely gives upgrade priority to displaced pax. IROPS gets coded for upgrades as if it was a full fare Y ticket (although miles earned are still on the booked fare). So a GM IROPS passenger has higher priority than a DM but lower priority than a DM IROPS passenger.
A search of the board should show you that I'm not making this up. I thought it was common knowledge.
A search of the board should show you that I'm not making this up. I thought it was common knowledge.
Case in point - last week I was on a flight that delayed past any hope of making my connection. I rebooked through the app onto a flight the next day, which promptly cancelled. The ticket agent rebooked me again back onto the original flight (with a later, and also much delayed connection). I went from #8 on the UG list to #3 and my fare class on the re-issued ticket on the app and on my BP, still showed the same (T), as well as the booked/flown (T/RU).
Feb 5, 2014, 10:57 am
#42
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,859
That's hardly a fair request. You post your exploits without any proof whatsoever except for your original post here about how wonderful it was to mile run on Delta, and you quickly deleted that.
As far as the upgrade priority for distressed passengers, several posts above support that is an artifact of being rebooked into Y and not a policy.
And folks need to remember that when you get rebooked into Y, the system remembers your original booking class and that's how your flights will post.
David
As far as the upgrade priority for distressed passengers, several posts above support that is an artifact of being rebooked into Y and not a policy.
And folks need to remember that when you get rebooked into Y, the system remembers your original booking class and that's how your flights will post.
David
Feb 5, 2014, 11:12 am
#43
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Case in point - last week I was on a flight that delayed past any hope of making my connection. I rebooked through the app onto a flight the next day, which promptly cancelled. The ticket agent rebooked me again back onto the original flight (with a later, and also much delayed connection). I went from #8 on the UG list to #3 and my fare class on the re-issued ticket on the app and on my BP, still showed the same (T), as well as the booked/flown (T/RU).
Feb 5, 2014, 11:20 am
#44
Join Date: Jan 2013
Programs: Delta Skymiles, hilton Honors, Marriott Rewards, Hyatt
Posts: 156
That's hardly a fair request. You post your exploits without any proof whatsoever except for your original post here about how wonderful it was to mile run on Delta, and you quickly deleted that.
As far as the upgrade priority for distressed passengers, several posts above support that is an artifact of being rebooked into Y and not a policy.
And folks need to remember that when you get rebooked into Y, the system remembers your original booking class and that's how your flights will post.
David
As far as the upgrade priority for distressed passengers, several posts above support that is an artifact of being rebooked into Y and not a policy.
And folks need to remember that when you get rebooked into Y, the system remembers your original booking class and that's how your flights will post.
David
Feb 5, 2014, 11:58 am
#45
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
And at least in my case, I'm usually more interested in getting where I'm going than I am in sitting around for hours just for some marginally better chance of an UG.
Who's taking bets on mbwmbw "receiving" one of these letters in his own name a few weeks after a scan is posted somewhere?
Friendly jokes aside, I wouldn't post it if I were OP. Don't really see what value it adds as OP has already provided most of the relevant details, including the stamp/postmark.