Delta Serves Pizza
Mar 31, 2014, 4:11 pm
#91
Join Date: Mar 2011
Programs: Delta Skymiles
Posts: 1,982
It's so stupid.. To penny pinch in this way is really going to hurt delta down the line. I'm sure. The thought is most corporate flyers will just pay for their meal with their company and not DLs cash. Very short sighted logic.
Mar 31, 2014, 6:27 pm
#92
FlyerTalk Evangelist
Join Date: May 2001
Location: Southern California/In the air
Programs: DL
Posts: 10,382
Precisely. A last minute BE fare for tomorrow prices out at $12,646 round trip in I, cheapest coach fare was /= $2000. The lack of a proper business class lounge is bad enough (and even LH can support a quite decent one at DTW), but being told your only comp for a delay of that length is pizza would have me rethinking my expenditures on international business travel. While I do think DL does a good job inflight, the on the ground experience can make or break one's overall opinion about the trip and Delta falls far short of the mark there. Being forced to shell out, say $60, out of one's own pocket to find a decent meal and a few decent drinks while waiting out an egregiously long delay is not the way to attract and retain the high value customers Delta claims to care so much about. If you want high value customers, you have to treat them like high value customers.
Mar 31, 2014, 6:47 pm
#93
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
Mumbles Anderson used the DL house organ, Whistling Dixie, to rail against it, as it could make airlines accountable to their customers, thus possibly reducing exec compensation.
Don't expect the Big Global Airline that's Got Your Back to spent a dollar more than is absolutely necessary to mitigate your inconvenience.
Y'all keep climbing.
Apr 3, 2014, 9:51 am
#94
Join Date: Nov 2008
Location: Redlands, CA
Programs: AS, AA, WN
Posts: 974
This, IIRC, is DL's new way of easing a delay without handing out meal vouchers. Sounds like DL is trying out new things to save money, which started out with the travel vouchers. I remember a few years ago getting a $150 voucher for a 6+ hour mechanical. A few years later, same timeframe of a delay I was handed a $50 voucher. A few months ago, I wasn't given anything for an overnight other than a hotel. I spoke with a very nice lady at a station out east about this and she told me that they were a test bed for this new incentive of not handing out any vouchers and letting the customer contact customer care and getting the vouchers that way.
Distract the masses with food, they won't complain I guess.
Distract the masses with food, they won't complain I guess.
Sucks if you are lactose intolerant or can't eat gluten, I guess?
Apr 6, 2014, 5:57 am
#95
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Join Date: Feb 2005
Location: PHX & AGP
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Posts: 11,453
When Capt. Denny talked at the Chicago Seminars 2 years ago he mentioned that pilots are allowed to buy food and that he occaisionaly has gone to mcdonalds to get burgers and etc for all on the plane. Not sure if the airlines frown on this happening frequently but Capt. Denny explained that it was his way of showing good customer service. Although it has never happened to me - I would go out of my way to patronize the airline that did this!
Good deeds are better then bad ones, having the airline spend $250 to make passenagers happy goes a long way, too bad this sort of behavior isn't pick up more by the news agencies...
May 25, 2014, 3:03 pm
#96
Join Date: Jul 2000
Location: Roanoke, VA
Programs: DL Gold Hilton Gold
Posts: 2,436
DTW Delay = Pizza
Two hour delay on this afternoon's DTW-IAH flight. I was sitting a little way from the gate (watching a DVD) when I saw a bunch of folks lining up.
DL had brought lots of free pizza and bottled water and soft drinks to the gate. Pretty nice.
Now just don't be thinking this will happen every time, of course!
DL had brought lots of free pizza and bottled water and soft drinks to the gate. Pretty nice.
Now just don't be thinking this will happen every time, of course!
May 25, 2014, 3:27 pm
#97
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Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
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This is apparently how DL is handling meals during IROPS now that they stopped giving out vouchers. I actually think it's rather cheap of them, but it seems a lot of people are actually impressed.
May 25, 2014, 3:44 pm
#98
Suspended
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,988
I'm betting a year from now the gate agents will just give each passenger a two pack of crackers, a packet of ketchup, and a packet of imitation Parmesan cheese. Delta can spin it off as a 'Create Your Own Pizza' party during delays.
May 25, 2014, 7:22 pm
#99
Join Date: Aug 2006
Posts: 146
Sure vouchers might be nice, but their certainly nothing wrong with the Pizza. I don't think it is cheap at all. I would be grateful if they gave me Pizza, I would thank them, and would not even think of complaining about it on a BB. I guess some people feel they are worth more than a Pizza.
Again, people on this board can be so negative. Sad.
May 25, 2014, 7:45 pm
#100
Suspended
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,988
Geez...people complain about everything. I would be thrilled if they gave me Pizza during an IROP. I am not picky. Unless I am missing something, is DL required to do anything during an IROP?
Sure vouchers might be nice, but their certainly nothing wrong with the Pizza. I don't think it is cheap at all. I would be grateful if they gave me Pizza, I would thank them, and would not even think of complaining about it on a BB. I guess some people feel they are worth more than a Pizza.
Again, people on this board can be so negative. Sad.
Sure vouchers might be nice, but their certainly nothing wrong with the Pizza. I don't think it is cheap at all. I would be grateful if they gave me Pizza, I would thank them, and would not even think of complaining about it on a BB. I guess some people feel they are worth more than a Pizza.
Again, people on this board can be so negative. Sad.
May 25, 2014, 7:51 pm
#101
Join Date: Apr 2013
Posts: 337
I'm also genuinely curious - how are you able to generate so much faux outrage ? Do you practice at home? Is there some sort of book you read?
May 25, 2014, 7:58 pm
#102
Join Date: May 2010
Location: South Bend, Indiana
Programs: Delta PM, MM
Posts: 169
May 25, 2014, 8:04 pm
#103
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
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Posts: 33,857
Besides, maybe BE pax get first pick and therefore don't have to stand in line
May 25, 2014, 8:05 pm
#104
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
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Up until January, meal vouchers were required for delays within Delta's control... then they removed it from the Contract of Carriage. Pizza is a money saving effort... it doesn't get cheaper or unhealthier. People shouldn't expect anything for weather, etc. but it's pretty laughable when you're sitting around for 5 hours while they fix a broken plane and their idea of a service gesture is to wheel in some Papa Johns.
May 25, 2014, 8:12 pm
#105
Join Date: Aug 2006
Posts: 146
Don't forget if you are not happy with the DL Pizza offering, you can always fly a different airline. Nothing is forcing you to keep complaining about they way DL treats you.